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Call Center Trainer Jobs in Quebec (NOW HIRING)

Insight Global

Call Center Representative

Laval, QC · On-site

CA$18.25 - CA$22/hr

The Call Centre Representative plays such a meaningful role in the operation of the branch and service center. The Call Centre will be providing outstanding customer experience through various ...

Transat Tours Canada

Call Center Agent

Montreal, QC · Hybrid

Personalized training and onboarding to master our products and systems; Presence in the office 2-3 ... Minimum of one year of experience in a call center. * Experience in the travel industry is an asset.

HGR*24 INC.

OUTBOUND CALL SPECIALIST

Cedar Park, TX · On-site

$20/hr

OUTBOUND CALL CENTER REPRESENTATIVE Training Begins September 14 | We're Hiring 3 Outstanding People Do you enjoy talking with people, building relationships, and making things happen? If you're ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

Alstom

Relevant du chef de service Performance et Fiabilité, le spécialiste du Centre de contrôle a pour mission de fournir un soutien technique et opérationnel lié au matériel roulant. Il agit comme ...

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Call Center Trainer information

See Quebec salary details

$13

$22

$34

How much do call center trainer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center trainer in Quebec is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.00 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What job categories do people searching Call Center Trainer jobs in Quebec look for?

The top searched job categories for Call Center Trainer jobs in Quebec are:

What are popular job titles related to Call Center Trainer jobs in QC?

For Call Center Trainer jobs in QC, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $46,164 per year, or $22.2 per hour.

Call Center Representative

Laval, QC • On-site

Insight Global
See more jobs at Insight Globalexternal

CA$18.25 - CA$22/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Pay Range: $18.25/hr - $22/hr


This is an existing role and a 3 month contract.


Required Skills & Experience


- Minimum 1 year experience in a customer facing role

- Ability to communicate comfortably with customers over the phone and email

- Digital literacy with excel or share point

- Time management skills

- Bi-lingual, English and French fluent


Job Description


Insight Global is looking for an excellent Call Centre Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Call Centre Representative plays such a meaningful role in the operation of the branch and service center.


The Call Centre will be providing outstanding customer experience through various communication channels to help the organization focus on business and branch growth.


Responsibilities include:


- Provide a variety of customer support services through the mail and telephone

- Process orders and assignments and enter data into the internal computer systems

- Reference pricing and delivery information

- Respond to customer questions, inquiries, and requests

- Set up new and maintain existing records


Artificial intelligence tools are used to assist in screening and assessing applicants for this position.


Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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