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Call Center Trainer Jobs in Quebec (NOW HIRING)

Alstom

Relevant du chef de service Performance et Fiabilité, le spécialiste du Centre de contrôle a pour mission de fournir un soutien technique et opérationnel lié au matériel roulant. Il agit comme ...

Tootelo Innovation inc

CA$17 - CA$18/hr

Nous sommes à la recherche de personnes dynamiques et professionnelles qui se sentent particulièrement productives en soirée pour se joindre à notre équipe à titre d' agents de centre d'appels ...

Complexes funéraires Yves Légaré

Complexes funéraires Yves Légaré est actuellement à la recherche d'un Agent Centre coordination et répartition. Le poste est situé au Cimetière Près du Fleuve à Longueuil. C'est un poste ...

TELUS

Providing world-class support for business customers in a call center environment * Using provided documentation and training to perform support of: * Desktops * Applications (Custom and standard)

Centre d'amitié autochtone de Val-d'Or inc.

QUI NOUS SOMMES Le Centre d'amitié autochtone de Val-d'Or est bien plus qu'un milieu de travail : c'est un lieu d'ancrage culturel, un carrefour de services urbains et une communauté vivante pour ...

TELUS

Business Help Desk Specialist III

Montreal, QC · On-site

Providing world-class support for business customers in a call center environment * Using provided documentation and training to perform support of: * Desktops * Applications (Custom and standard)

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Quebec

Call Center Trainer information

See Quebec salary details

$13

$22

$34

How much do call center trainer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center trainer in Quebec is $22.19, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.00 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What job categories do people searching Call Center Trainer jobs in Quebec look for?

The top searched job categories for Call Center Trainer jobs in Quebec are:

What are popular job titles related to Call Center Trainer jobs in QC?

For Call Center Trainer jobs in QC, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $46,164 per year, or $22.2 per hour.

Spécialiste- Centre de Contrôle

Alstom

On-site

Full-time

Re-posted 22 days ago

Alstom rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

270th of 491 rated machine equipment manufacturers

Job description

Req ID:524052 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Relevant du chef de service Performance et Fiabilité, le spécialiste du Centre de contrôle a pour mission de fournir un soutien technique et opérationnel lié au matériel roulant. Il agit comme point de contact principal lors d’incidents ou de demandes de support provenant du client exploitant.

Dans ce rôle, vous devrez faire preuve de leadership, d’un excellent sens des priorités et d’une forte orientation service client afin d’assurer une gestion efficace des situations opérationnelles.

Responsabilités principales
  • Piloter les interventions sur les trains en difficulté en service
  • Analyser les défaillances des systèmes ou des composants afin d’en identifier les causes
  • Collaborer étroitement avec les équipes internes et le client sur les aspects techniques
  • Soutenir les activités d’assurance qualité, notamment lors des audits techniques
  • Contribuer au développement, aux modifications et aux essais des équipements
  • Proposer des améliorations liées aux équipements, aux pratiques et aux programmes d’entretien
  • Évaluer les compétences techniques du personnel de maintenance
  • Appuyer les superviseurs dans la gestion et la discipline des équipes de maintenance
Profil recherché
  • Expérience significative dans le secteur ferroviaire, avec une formation en maintenance
  • Minimum de 5 ans d’expérience pertinente
  • Excellentes compétences interpersonnelles et en communication
  • Maîtrise du français (langue principale du poste)
  • Très bonne compréhension des environnements d’exploitation et des ateliers de maintenance (processus, procédures, sécurité)
  • Connaissances solides en :
    • électromécanique
    • électricité et électronique
    • hydraulique et pneumatique
  • Capacité à lire et interpréter des plans mécaniques et électriques
  • Autonomie et forte capacité de gestion des priorités
  • Connaissance des systèmes de gestion de maintenance (ex. : SAP, Maximo)
  • Flexibilité horaire : disponibilité entre 5 h et 13 h, du lundi au vendredi, avec disponibilité pour faire des shifts de soir (13h à 21h) à l'occasion.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​

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