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Call Center Trainer Jobs in Virginia (NOW HIRING)

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Distribution Center Trainer

Front Royal, VA · On-site

$3.9K - $6.4K/mo

Ferguson is currently seeking a Trainer to join our Front Royal Distribution Center team! This position will coordinate the onboarding and training processes for new hires and cross-training ...

Ashley

Call Center Manager

Fredericksburg, VA · On-site

Extensive training and professional development opportunities * Career advancement opportunities ... Strong understanding of call center operations and workflow management * Knowledge of how call ...

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt ... Training is generally conducted during traditional first shift/business hours and takes ...

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Computer savvy and comfortable using call center software * Experienced in a call center or ... Positive company culture with team support and ongoing training If you're looking for a role where ...

Andersen

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... office call center. This is not a remote position, you'll work in a lively, supportive team ... team support and ongoing training If you're looking for a role where your personality and ...

esr

Call Center Team Leader

Richmond, VA · On-site

Contributes to the overall performance in the call center department through specific tasks including but not limited to: * Assist in hiring, training and coaching employees to deliver efficient ...

esr

Call Center Team Leader

Richmond, VA

Contributes to the overall performance in the call center department through specific tasks including but not limited to: * Assist in hiring, training and coaching employees to deliver efficient ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

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Call Center Trainer information

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$35

How much do call center trainer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call center trainer in Virginia is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.20 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Virginia?

The most popular types of Call Center Trainer jobs in Virginia are:

What are popular job titles related to Call Center Trainer jobs in Virginia?

For Call Center Trainer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Virginia look for?

The top searched job categories for Call Center Trainer jobs in Virginia are:

What cities in Virginia are hiring for Call Center Trainer jobs?

Cities in Virginia with the most Call Center Trainer job openings:

What are popular job titles related to Call Center Trainer jobs in VA?

For Call Center Trainer jobs in VA, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,012 per year, or $24.5 per hour.

Native Sabre Call Center Trainer

Teleperformance USA

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

46th of 72 rated call and contact centers

Job description

Category : Training

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose 

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures 

This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. 

Your Responsibilities 

  • · Coordinate new hire, progression and enhancement training 
  • · Train new and existing employees on client projects emphasizing customer confidentiality and security 
  • · Develop non-classroom communication and training materials 
  • · Assess individual participant and class performance 
  • · Participate in minor client interaction including effective curriculum feedback and client visits 
  • · Demonstrate the highest standards of ethical and professional conduct in dealing with new employees 
  • · Thrive as a team player in a fast paced, high energy, change oriented environment 
  • · Ensure all policies and procedures are adhered to including Security, HR, Operations, etc. 
  • · Perform other related duties and assignments as required and assigned by supervisor or manager 

Requirements 

  • Must have  experience using Native Sabre GDS at least 2 years 
  • · Minimum 1 year call center supervisory or training experience in high paced customer focused environment 
  • · Six months previous Customer Service Experience 
  • · Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others 
  • · Requires solid organizational, administrative, leadership and time management skills 
  • · Able to demonstrate personal ownership of tasks and follow through to obtain desired results 
  • · Must have a keen sense of attention to detail, taking the initiative 
  • · Must be enthusiastic and comfortable speaking in front of large groups of people 
  • · Patience with various types of learners 
  • · Skilled in determining why and how tasks should be handled to effective completion 

    What Teleperformance employees say

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