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Manager Call Center Trainer Jobs in Virginia (NOW HIRING)

ncmec

$15 - $18.75/hr

Training is generally conducted during traditional first shift/business hours and takes ... Works under the general supervision of the Manager, Call Center. SUPERVISION EXERCISED : None ...

Ashley

Call Center Manager

Fredericksburg, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Extensive training and professional development opportunities * Career advancement opportunities ... Strong understanding of call center operations and workflow management * Knowledge of how call ...

Lighting Unlimited

Distribution Center Trainer

Front Royal, VA

$3.9K - $6.4K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ferguson is currently seeking a Trainer to join our Front Royal Distribution Center team! This ... Meets regularly with Operations Manager and department leaders to provide suggestions for ...

HP Products

Distribution Center Trainer

Front Royal, VA

$3.9K - $6.4K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ferguson is currently seeking a Trainer to join our Front Royal Distribution Center team! This ... Meets regularly with Operations Manager and department leaders to provide suggestions for ...

SUPPLY.com

Distribution Center Trainer

Front Royal, VA

$3.9K - $6.4K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ferguson is currently seeking a Trainer to join our Front Royal Distribution Center team! This ... Meets regularly with Operations Manager and department leaders to provide suggestions for ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

ARS-Rescue Rooter

Outbound Call Center Sales Manager

Springfield, VA · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

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All JobsCall Center Trainer JobsManager Call Center Trainer JobsManager Call Center Trainer Jobs in Virginia

Manager Call Center Trainer information

What is the difference between Manager Call Center Trainer vs Call Center Supervisor?

AspectManager Call Center TrainerCall Center Supervisor
Primary FocusTraining and development of call center staffOverseeing daily call center operations and team management
Required CredentialsTypically requires training certifications or related experienceOften requires customer service or call center experience
Work EnvironmentTraining rooms, online platforms, and team development settingsCall center floor, managing agents directly
Employer & Industry UsageCommon in customer service, sales, and support centersStandard in call centers across various industries

The Manager Call Center Trainer primarily focuses on developing staff skills through training programs, while the Call Center Supervisor manages daily operations and team performance. Both roles are essential in call centers but differ in responsibilities and focus areas.

What are the most commonly searched types of Call Center Trainer jobs in Virginia?

The most popular types of Call Center Trainer jobs in Virginia are:

What cities in Virginia are hiring for Manager Call Center Trainer jobs?

Cities in Virginia with the most Manager Call Center Trainer job openings:

Manager Call Center Trainer jobs near you

Remote Training Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

·         Lead the daily operations of the Training and Quality Assurance team.

·         Develop, implement, and maintain training programs for new hires and existing staff.

·         Design and update training materials, job aids, and instructional resources.

·         Conduct instructor-led, virtual, and self-paced training programs.

·         Establish quality standards and performance evaluation methodologies.

·          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

·         Conduct calibration sessions with operational leadership and quality teams.

·          Analyze quality trends and identify opportunities for coaching and performance improvement.

·         Prepare quality assurance reports, dashboards, and performance analyses.

·         Develop corrective action plans and continuous improvement initiatives.

·         Coordinate with operational leadership to identify training needs and performance gaps.

·          Perform additional duties as assigned

  • Bachelor\'s degree from an accredited institution (Preferred)
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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