TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and ...
TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and ...
TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and ...
TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and ...
TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and ...
... training * Provide patients with excellent customer service * Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center ...
... training * Provide patients with excellent customer service * Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center ...
... training * Provide patients with excellent customer service * Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center ...
... training * Provide patients with excellent customer service * Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center ...
Call Center Agent
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Agent
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Team Leader
Richmond, VA · On-site
... training * Provide patients with excellent customer service * Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center ...
Call Center Team Leader
Richmond, VA · On-site
... training * Provide patients with excellent customer service * Run reports as requested by Management * Maintains confidentiality and adherence to all HIPAA requirements * Work with Call Center ...
Call Center Manager (On-Site)
Manassas, VA · On-site
$70K - $100K/yr
Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Call Center Manager (On-Site)
Manassas, VA · On-site
$70K - $100K/yr
Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Call Center Manager (On-Site)
Manassas, VA · On-site
$70K - $100K/yr
Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Call Center Manager (On-Site)
Manassas, VA · On-site
$70K - $100K/yr
Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Call Center Manager (On-Site)
Manassas, VA · On-site
$100K/yr
Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Call Center Manager (On-Site)
Manassas, VA · On-site
$100K/yr
Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an ... Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Be Seen First
Call Center Agent
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Quick apply
Be Seen First
Call Center Agent
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Agent (Full-time)
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Agent (Full-time)
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Agent
Chesapeake, VA · On-site
$17.50/hr
Overnight Call Center Agent - notifyMD Location: Chesapeake, VAAre you a night owl ready to be a ... We offer comprehensive training in a positive, team-focused environment designed for your success.
Quick apply
Call Center Agent
Chesapeake, VA · On-site
$17.50/hr
Overnight Call Center Agent - notifyMD Location: Chesapeake, VAAre you a night owl ready to be a ... We offer comprehensive training in a positive, team-focused environment designed for your success.
Call Center Agent
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Agent
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Agent - Martinsville
Martinsville, VA · On-site
$16/hr
Paid Holidays - Paid Time Off - Paid Training - Benefits Package available*** ***Full time, Monday - Friday, Day shift*** Summary of Position The Customer Service Representative/Call Center Agent ...
Call Center Agent - Martinsville
Martinsville, VA · On-site
$16/hr
Paid Holidays - Paid Time Off - Paid Training - Benefits Package available*** ***Full time, Monday - Friday, Day shift*** Summary of Position The Customer Service Representative/Call Center Agent ...
Call Center Operator
Herndon, VA · On-site
$80K - $104K/yr
... and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...
Quick apply
Call Center Operator
Herndon, VA · On-site
$80K - $104K/yr
... and manage incoming calls from a variety of sources. RESPONSIBILITIES Provide professional ... call center telephony and technology, data entry, and clerical processes Attention to detail is ...
Call Center Team Lead Massanutten Resort | Great Eastern Resort Corporation | Virginia Beach ... daily management of the team including but not limited to training and on-boarding, coaching ...
Call Center Team Lead Massanutten Resort | Great Eastern Resort Corporation | Virginia Beach ... daily management of the team including but not limited to training and on-boarding, coaching ...
Call Center Supervisor
Richmond, VA · On-site
... training programs * Serves as liaison between the providers and various departments or team members in response to inquiries * Performs other duties as assigned by the Call Center Manager Skills ...
Call Center Supervisor
Richmond, VA · On-site
... training programs * Serves as liaison between the providers and various departments or team members in response to inquiries * Performs other duties as assigned by the Call Center Manager Skills ...
Limited Service Call Center Supervisor
VA · On-site +1
... training needs and development opportunities, through weekly coaching sessions with direct reports ... call center expectations - Oversee the work of subordinates to facilitate productivity or to ...
Limited Service Call Center Supervisor
VA · On-site +1
... training needs and development opportunities, through weekly coaching sessions with direct reports ... call center expectations - Oversee the work of subordinates to facilitate productivity or to ...
Call Center Agent (Full-time)
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Call Center Agent (Full-time)
Chesapeake, VA · On-site
$17/hr
... managing outbound and inbound calls to join our in-office call center. This is not a remote ... Positive company culture with team support and ongoing training If you're looking for a role where ...
Manager Call Center Trainer information
What is the difference between Manager Call Center Trainer vs Call Center Supervisor?
| Aspect | Manager Call Center Trainer | Call Center Supervisor |
|---|---|---|
| Primary Focus | Training and development of call center staff | Overseeing daily call center operations and team management |
| Required Credentials | Typically requires training certifications or related experience | Often requires customer service or call center experience |
| Work Environment | Training rooms, online platforms, and team development settings | Call center floor, managing agents directly |
| Employer & Industry Usage | Common in customer service, sales, and support centers | Standard in call centers across various industries |
The Manager Call Center Trainer primarily focuses on developing staff skills through training programs, while the Call Center Supervisor manages daily operations and team performance. Both roles are essential in call centers but differ in responsibilities and focus areas.
What are the most commonly searched types of Call Center Trainer jobs in Virginia? The most popular types of Call Center Trainer jobs in Virginia are:
What cities in Virginia are hiring for Manager Call Center Trainer jobs? Cities in Virginia with the most Manager Call Center Trainer job openings:
Training and Quality Assurance Manager (Call Center)
Arlington, VA • On-site, Remote
Full-time
Re-posted 13 days ago
Job description
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.
Duties:
• Lead the daily operations of the Training and Quality Assurance team.
• Develop, implement, and maintain training programs for new hires and existing staff.
• Design and update training materials, job aids, and instructional resources.
• Conduct instructor-led, virtual, and self-paced training programs.
• Establish quality standards and performance evaluation methodologies.
• Monitor customer interactions across multiple communication channels to ensure compliance and service quality.
• Conduct calibration sessions with operational leadership and quality teams.
• Analyze quality trends and identify opportunities for coaching and performance improvement.
• Prepare quality assurance reports, dashboards, and performance analyses.
• Develop corrective action plans and continuous improvement initiatives.
• Coordinate with operational leadership to identify training needs and performance gaps.
• Perform additional duties as assigned
Requirements
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
Duties:
• Lead the daily operations of the Training and Quality Assurance team.
• Develop, implement, and maintain training programs for new hires and existing staff.
• Design and update training materials, job aids, and instructional resources.
• Conduct instructor-led, virtual, and self-paced training programs.
• Establish quality standards and performance evaluation methodologies.
• Monitor customer interactions across multiple communication channels to ensure compliance and service quality.
• Conduct calibration sessions with operational leadership and quality teams.
• Analyze quality trends and identify opportunities for coaching and performance improvement.
• Prepare quality assurance reports, dashboards, and performance analyses.
• Develop corrective action plans and continuous improvement initiatives.
• Coordinate with operational leadership to identify training needs and performance gaps.
• Perform additional duties as assigned
Requirements
- Bachelor's degree from an accredited institution
- Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
- Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
- Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
- Strong analytical, problem-solving, and communication skills.
- Must meet security eligibility requirements.
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
About TechOp Solutions International
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Arlington, VA, US
Year founded
2005