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Manager Call Center Trainer Jobs (NOW HIRING)

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Strong organizational and time management skills. * Spanish-speaking skills are a plus.

MCI Careers

Call Center Trainer

Wichita, KS

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Strong organizational and time management skills. * Spanish-speaking skills are a plus. WANT AN ...

MMC Group

Call Center Trainer

Trenton, NJ

Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives ...

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Manager, Call Center Department: Support Reports To: VP, Customer Support Operations Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern Overview: The Call Center ...

RDC

Manager - Call Center

Riverside, CA · On-site

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

RDC

Manager - Call Center

Riverside, CA

$73K - $74K/yr

Hires, manages, develops, reviews, and sets goals for department and staff. * Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics.

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... You may be asked by your supervisors or managers to perform other duties. You will be evaluated in ...

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How much do manager call center trainer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for manager call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Manager Call Center Trainer vs Call Center Supervisor?

AspectManager Call Center TrainerCall Center Supervisor
Primary FocusTraining and development of call center staffOverseeing daily call center operations and team management
Required CredentialsTypically requires training certifications or related experienceOften requires customer service or call center experience
Work EnvironmentTraining rooms, online platforms, and team development settingsCall center floor, managing agents directly
Employer & Industry UsageCommon in customer service, sales, and support centersStandard in call centers across various industries

The Manager Call Center Trainer primarily focuses on developing staff skills through training programs, while the Call Center Supervisor manages daily operations and team performance. Both roles are essential in call centers but differ in responsibilities and focus areas.

What cities are hiring for Manager Call Center Trainer jobs? Cities with the most Manager Call Center Trainer job openings:
What are the most commonly searched types of Call Center Trainer jobs? The most popular types of Call Center Trainer jobs are:
What states have the most Manager Call Center Trainer jobs? States with the most job openings for Manager Call Center Trainer jobs include:
Manager Call Center Trainer jobs near you
Call Center Trainer

Call Center Trainer

MV Transportation

Kent, WA

$32 - $32.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

61st of 77 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation. 

Job Responsibilities: 

  • Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. 
  • Assist with customer complaints or inquiries from client or senior management. 
  • Assist in identifying training needs. 
  • Monitor random calls to improve quality. 
  • Minimize errors and track performance. 
Qualifications

Talent Requirements: 

  • Two (2) years supervisory experience. 
  • Experience with Trapeze a must. 
  • Highly organized with the ability to handle multiple projects simultaneously. 
  • Excellent customer service skills. 
  • Must work effectively with fellow employees and have strong leadership characteristics. 
  • Must have the ability to recruit and develop staff to deliver reliable service product. 
  • Proficient in Microsoft Office software. 
  • Ability to work a varied schedule. 
  • Demonstrated ability to supervise with a "Safety First" attitude. 

Starting Pay Rate: $32 - $32.47/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

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