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Manager Call Center Trainer Jobs in California (NOW HIRING)

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service

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Manager Call Center Trainer information

What is the difference between Manager Call Center Trainer vs Call Center Supervisor?

AspectManager Call Center TrainerCall Center Supervisor
Primary FocusTraining and development of call center staffOverseeing daily call center operations and team management
Required CredentialsTypically requires training certifications or related experienceOften requires customer service or call center experience
Work EnvironmentTraining rooms, online platforms, and team development settingsCall center floor, managing agents directly
Employer & Industry UsageCommon in customer service, sales, and support centersStandard in call centers across various industries

The Manager Call Center Trainer primarily focuses on developing staff skills through training programs, while the Call Center Supervisor manages daily operations and team performance. Both roles are essential in call centers but differ in responsibilities and focus areas.

What are the most commonly searched types of Call Center Trainer jobs in California? The most popular types of Call Center Trainer jobs in California are:
Manager Call Center Trainer jobs near you

Manager, Call Center (Los Angeles, CA)

Firefighters First Credit Union

Los Angeles, CA • Remote

Full-time

Re-posted 6 days ago

Job description

Virtual branch managers at Firefighters First Credit Union (FFCU)are responsible for leading the call center to ensure members consistentlyreceive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, deliversservices, and manages for results. Virtual branch managers are responsible for ensuring call center teams arestaffed to provide members with adequate coverage, have the necessary trainingand resources to successfully perform their work, ensure member identificationis correct to prevent fraud, and that they provide exceptional service tomembers. Further, managers utilize call center data to continually improveoperations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist withresolving issues.
Typical responsibilities:

  • Manage call center operations.
  • Train, coach, supervise, and performance manage call center employees.
  • Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals.
  • Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan.
  • Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts.
  • Participate in special projects and perform other assignments as needed.
  • Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events.
  • As needed, work remotely, be on-call, and work weekends and evenings.

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