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Evening Call Center Trainer Jobs (NOW HIRING)

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Responsibilities MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract ...

MCI Careers

Call Center Trainer

Wichita, KS

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MMC Group

Call Center Trainer

Trenton, NJ

Customer Service Trainer Summary/Objective The Customer Service Trainer position is responsible for developing and conducting employee training programs for the organization. Essential Functions

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Evening Call Center Trainer information

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How much do evening call center trainer jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for evening call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Evening Call Center Trainer vs Customer Service Supervisor?

AspectEvening Call Center TrainerCustomer Service Supervisor
Primary RoleTrain and develop call center staff during evening shiftsOversee customer service team, manage performance, and handle escalations
Required SkillsTraining, communication, product knowledgeLeadership, conflict resolution, team management
Work EnvironmentCall center, evening hoursCustomer service department, day or evening shifts
Common CertificationsTraining certifications, call center experienceCustomer service management certifications, leadership experience

While both roles operate within the call center industry, the Evening Call Center Trainer focuses on training staff during evening shifts, whereas the Customer Service Supervisor manages overall team performance and customer interactions. The trainer emphasizes skill development, while the supervisor handles team oversight and issue resolution.

What are the main challenges faced by an Evening Call Center Trainer, and how can I prepare for them?

As an Evening Call Center Trainer, one common challenge is engaging trainees who may be fatigued after a long day or balancing other responsibilities. You'll also need to adapt training methods for remote or in-person sessions and accommodate diverse learning styles. Preparation involves developing interactive content, using real-world scenarios to keep sessions lively, and maintaining flexibility in your approach. Strong communication skills and the ability to motivate evening teams are crucial for success in this role.

What does an Evening Call Center Trainer do?

An Evening Call Center Trainer is responsible for training new and existing call center agents during evening shifts. They develop and deliver training sessions on customer service skills, company policies, and product knowledge, ensuring agents are prepared for their roles. Additionally, they monitor agent performance, provide feedback, and update training materials as needed. Their goal is to maintain high standards of customer service and compliance within the call center, particularly for teams working outside typical business hours.

What are the key skills and qualifications needed to thrive as an Evening Call Center Trainer, and why are they important?

To thrive as an Evening Call Center Trainer, you need expertise in call center operations, adult education techniques, and typically a background in customer service or training, often supported by a relevant degree or certification. Familiarity with learning management systems (LMS), call recording software, and presentation tools like PowerPoint is essential. Excellent communication, patience, and motivational skills help trainers engage diverse groups and address individual learning needs. These skills ensure effective training delivery, improved agent performance, and consistent customer service quality during evening shifts.
What cities are hiring for Evening Call Center Trainer jobs? Cities with the most Evening Call Center Trainer job openings:
What are the most commonly searched types of Call Center Trainer jobs? The most popular types of Call Center Trainer jobs are:
What states have the most Evening Call Center Trainer jobs? States with the most job openings for Evening Call Center Trainer jobs include:
Evening Call Center Trainer jobs near you
Call Center Trainer

Call Center Trainer

MV Transportation

Kent, WA • On-site

$32 - $32.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

61st of 76 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation.
Job Responsibilities:
  • Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service.
  • Assist with customer complaints or inquiries from client or senior management.
  • Assist in identifying training needs.
  • Monitor random calls to improve quality.
  • Minimize errors and track performance.

Qualifications
Talent Requirements:
  • Two (2) years supervisory experience.
  • Experience with Trapeze a must.
  • Highly organized with the ability to handle multiple projects simultaneously.
  • Excellent customer service skills.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Proficient in Microsoft Office software.
  • Ability to work a varied schedule.
  • Demonstrated ability to supervise with a "Safety First" attitude.

Starting Pay Rate: $32 - $32.47/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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