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Evening Call Center Trainer Jobs (NOW HIRING)

thryvlgbt

Call Center Evening

Atlanta, GA

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

MCI Careers

Contact Center Trainer

Las Cruces, NM

... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...

MCI Careers

Contact Center Trainer

Wichita, KS

... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...

MCI Careers

Contact Center Trainer

Killeen, TX

... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...

MCI Careers

Contact Center Trainer

Savannah, GA

... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...

MCI Careers

Contact Center Trainer

Tampa, FL

... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...

MCI Careers

Contact Center Trainer

Dallas, TX

... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... Some weekend or evening shifts may be required. The work environment is a professional office ...

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Evening Call Center Trainer information

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How much do evening call center trainer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for evening call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Evening Call Center Trainer vs Customer Service Supervisor?

AspectEvening Call Center TrainerCustomer Service Supervisor
Primary RoleTrain and develop call center staff during evening shiftsOversee customer service team, manage performance, and handle escalations
Required SkillsTraining, communication, product knowledgeLeadership, conflict resolution, team management
Work EnvironmentCall center, evening hoursCustomer service department, day or evening shifts
Common CertificationsTraining certifications, call center experienceCustomer service management certifications, leadership experience

While both roles operate within the call center industry, the Evening Call Center Trainer focuses on training staff during evening shifts, whereas the Customer Service Supervisor manages overall team performance and customer interactions. The trainer emphasizes skill development, while the supervisor handles team oversight and issue resolution.

What are the main challenges faced by an evening call center trainer, and how can I prepare for them?

As an Evening Call Center Trainer, one common challenge is engaging trainees who may be fatigued after a long day or balancing other responsibilities. You'll also need to adapt training methods for remote or in-person sessions and accommodate diverse learning styles. Preparation involves developing interactive content, using real-world scenarios to keep sessions lively, and maintaining flexibility in your approach. Strong communication skills and the ability to motivate evening teams are crucial for success in this role.

What does an evening call center trainer do?

An Evening Call Center Trainer is responsible for training new and existing call center agents during evening shifts. They develop and deliver training sessions on customer service skills, company policies, and product knowledge, ensuring agents are prepared for their roles. Additionally, they monitor agent performance, provide feedback, and update training materials as needed. Their goal is to maintain high standards of customer service and compliance within the call center, particularly for teams working outside typical business hours.

What are the key skills and qualifications needed to thrive as an evening call center trainer?

To thrive as an Evening Call Center Trainer, you need expertise in call center operations, adult education techniques, and typically a background in customer service or training, often supported by a relevant degree or certification. Familiarity with learning management systems (LMS), call recording software, and presentation tools like PowerPoint is essential. Excellent communication, patience, and motivational skills help trainers engage diverse groups and address individual learning needs. These skills ensure effective training delivery, improved agent performance, and consistent customer service quality during evening shifts.

What cities are hiring for Evening Call Center Trainer jobs?

Cities with the most Evening Call Center Trainer job openings:

What are the most commonly searched types of Call Center Trainer jobs?

The most popular types of Call Center Trainer jobs are:

What states have the most Evening Call Center Trainer jobs?

States with the most job openings for Evening Call Center Trainer jobs include:

Evening Call Center Trainer jobs near you
Infographic showing various Evening Call Center Trainer job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Trainer - West Sacramento, CA (Hybrid)

Gainwell Technologies LLC

West Sacramento, CA • Hybrid

$69K - $98K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking a Call Center Trainer to support California's Medi-Cal program by delivering engaging training that prepares Customer Service Representatives to provide exceptional service to members. In this role, you'll facilitate new hire and ongoing training, develop learning materials, and partner with operations leaders to ensure employees have the knowledge and skills needed to succeed.

Your role in our mission
  • Deliver instructor-led, virtual, and blended training programs for new hire and existing call center staff.
  • Develop and maintain training materials, participant guides, job aids, and presentations.
  • Evaluate trainee performance and training effectiveness through assessments, observations, and coaching.
  • Partner with operations leaders and subject matter experts to ensure training content reflects current policies and procedures.
  • Support curriculum updates, process improvements, and business initiatives that enhance employee performance.
 
What we're looking for
  • At least 2 years of experience delivering training in a call center, customer contact center, or customer service environment.
  • Experience facilitating classroom, virtual, or instructor-led training for adult learners.
  • Strong presentation, communication, and organizational skills.
  • Proficiency with Microsoft Office, including PowerPoint, Word, and Excel.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance experience is preferred.
What you should expect in this role
  • Must reside in the state of California.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, for meetings, training, and business needs.
  • Reliable high-speed internet connection is required.
  • Standard business hours with occasional schedule flexibility to support training needs.
  • Opportunity to make a meaningful impact by helping prepare employees who serve California's Medi-Cal members.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

#LI-MA1

The pay range for this position is $69,100 - $98,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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