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Manager Call Center Trainer Jobs (NOW HIRING)

Bank OZK

Assistant Manager-Call Center

Little Rock, AR · On-site

Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...

Bath Concepts

Call Center Manager

Portland, OR · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service

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Manager Call Center Trainer information

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How much do manager call center trainer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for manager call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Manager Call Center Trainer vs Call Center Supervisor?

AspectManager Call Center TrainerCall Center Supervisor
Primary FocusTraining and development of call center staffOverseeing daily call center operations and team management
Required CredentialsTypically requires training certifications or related experienceOften requires customer service or call center experience
Work EnvironmentTraining rooms, online platforms, and team development settingsCall center floor, managing agents directly
Employer & Industry UsageCommon in customer service, sales, and support centersStandard in call centers across various industries

The Manager Call Center Trainer primarily focuses on developing staff skills through training programs, while the Call Center Supervisor manages daily operations and team performance. Both roles are essential in call centers but differ in responsibilities and focus areas.

What cities are hiring for Manager Call Center Trainer jobs? Cities with the most Manager Call Center Trainer job openings:
What are the most commonly searched types of Call Center Trainer jobs? The most popular types of Call Center Trainer jobs are:
What states have the most Manager Call Center Trainer jobs? States with the most job openings for Manager Call Center Trainer jobs include:
Manager Call Center Trainer jobs near you

Support Center Coach/Trainer(36532)

IDEALFORCE LLC

Phoenix, AZ

Contractor

Re-posted yesterday

Job description

Company Description

IDEALFORCE has a CONTRACT position available immediately for Support Center Coach/Trainer to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.

Position Summary

Client is looking for a Support Center Trainer/Coach and you can contribute to our success by managing, and taking ownership of technical issues until resolved, and creating a seamless customer support experience. The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training methods for Support Center Specialists including continuing education on new products and services. The Support Center Trainer/Coach will help prepare and improve team members' capabilities and skills in performing daily tasks and special projects.


Job Description

Act as a mentor for Support Center Director to facilitate support center improvements.

Monitor current support center processes and policies, analyze the results and make recommendations to improve the level of efficiency.

Develop and instill a culture of positivity, collaboration, and customer service within the support center team members.

Design specific training programs to help develop or improve job-related skills of support center team members.

Write procedure manuals and presentations on aspects of support center operations such as call escalation process and general support operations.

Performs other duties upon request.

Qualifications

Bachelor's degree in information technology, management, or related fields

Minimum of 15 years in supervisory roles in technical help-desk call centers

Advanced technical knowledge of databases, networking, web servers, computer hardware and browsers required

Excellent written and verbal communication skills

Strong ability to collect/analyze data and make sound recommendations for improvement

Proven strong problem-solving skills, troubleshooting, and root cause analysis

Knowledge and understanding of personal psychology and group dynamics

Knowledge of the Arizona k-12 school system preferred

Demonstrated ability to use discretion and make sound decisions

Ability to excel in a collaborative and distributed team environment

Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues

Ability to work under pressure

Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs

Strong aspiration to learn new technologies

Proven strong relationship-building and communication skills with team members and business users

Ability to maintain confidentiality

Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. 


THIRD PARTY CANDIDATES:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.


Disclaimer :

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Idealforce logo

About Idealforce

Sourced by ZipRecruiter

Idealforce is a reputable company headquartered in Austin, TX, United States, that operates within the dynamic technology industry. As indicated by the information derived from its official website, idealforce.com, the company's specialization lies in providing innovative technology solutions and digital services for various business operations. Founded on the principles of excellence, efficiency, and progressive technology, Idealforce has significantly contributed toward shifting the business landscape to a more digital realm.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Year founded

2008

Social media

Facebook

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