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Phone Call Center Jobs in Virginia (NOW HIRING)

Ashley

Call Center Manager

Fredericksburg, VA · On-site

This role ensures proper phone coverage, adherence to company policies and procedures, and a high ... Strong understanding of call center operations and workflow management * Knowledge of how call ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales ... Use call center reporting, CRM data, and performance dashboards to identify trends and improve ...

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

... incoming phone calls and/or online requests from patients or providers * Determines available ... At least 1 year of Call Center experience preferred * At least 1 year of consumer-to-consumer ...

Serco USA

Call Center Supervisor

Richmond, VA · On-site

Proficiency in working with computers and computer software, specifically MS Word and MS Excel Ability to work within a call center environment and handle multiple phone lines throughout the business ...

Quadrant

Medical Call Center

Alexandria, VA · On-site

$21/hr

Medical Call Center - Scheduler Alexandria, Virginia Pay From: $21.00 per hour MUST: Experienced ... the phone ccurately track work on internal program spreadsheet and in EMR responsible for ...

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All JobsPhone Call Center JobsPhone Call Center Jobs in Virginia

Phone Call Center information

See Virginia salary details

$10

$17

$24

How much do phone call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for phone call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a phone call center representative?

To thrive as a Phone Call Center Representative, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Patience, problem-solving abilities, and a positive attitude help representatives excel in resolving customer issues and maintaining professionalism under pressure. These skills ensure effective customer service, high satisfaction rates, and efficient handling of calls in a fast-paced environment.

What is the difference between Phone Call Center vs Customer Service Representative?

AspectPhone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training often providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often in large office spacesOffice settings, sometimes remote or in retail locations
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance
Job FocusHandling inbound/outbound calls, managing call queuesAssisting customers, resolving issues, providing product info

The main difference is that Phone Call Center roles typically involve handling high volumes of calls in a centralized environment, focusing on call management and efficiency. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. Both roles require strong communication skills and often similar training, but their work environments and daily tasks differ slightly.

Which call center pays the most?

In the call center industry, roles such as technical support or sales representatives often have higher earning potential, especially with experience and performance bonuses. Some companies also offer higher pay for bilingual agents or those with specialized skills, but overall, pay varies based on location, company, and job complexity.

What are some common challenges faced by phone call center representatives, and how can they be managed effectively?

Phone call center representatives often encounter challenges such as handling high call volumes, dealing with difficult or upset customers, and maintaining accuracy in information provided under time pressure. Effective time management, active listening, and strong communication skills are essential for managing these challenges. Many centers offer ongoing training and support, as well as tools like call scripts and knowledge bases, to help representatives provide efficient and empathetic service. Building resilience and regularly debriefing with team members or supervisors can also help reduce stress and improve job satisfaction.

What is a phone call center representative?

Phone call center jobs involve handling inbound or outbound calls on behalf of a company or organization. Employees in these roles assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents typically follow scripts and use specialized software to manage customer interactions. These jobs require strong communication skills, patience, and the ability to work efficiently in a fast-paced environment. Many call centers offer both remote and on-site positions.

What are popular job titles related to Phone Call Center jobs in Virginia?

For Phone Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Phone Call Center jobs in Virginia look for?

The top searched job categories for Phone Call Center jobs in Virginia are:

Phone Call Center jobs near you
Infographic showing various Phone Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Call Center Manager

Ashley

Fredericksburg, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

38th of 51 rated furniture manufacturers

Job description

Ashley, the #1 Furniture and Mattress Retailer, is seeking an experienced and motivated Call Center Supervisor to join our team in Fredericksburg, VA. This is a fully in-office position responsible for overseeing inbound call center operations, supporting team performance, and ensuring exceptional customer service experiences.

What We Offer

  • Competitive salary: $50,000–$65,000

  • Weekly pay

  • Paid Time Off

  • Comprehensive medical, dental, and vision insurance

  • 401(k) with 4% company match

  • Life insurance, short-term and long-term disability, and hospital indemnity coverage

  • Employee furniture discounts

  • Extensive training and professional development opportunities

  • Career advancement opportunities within a growing company

Position Summary

The Customer Care Manager is responsible for providing day-to-day leadership, operational oversight, coaching, and support for Level 1 and Level 2 call center representatives. This role ensures proper phone coverage, adherence to company policies and procedures, and a high level of customer satisfaction through effective communication and problem resolution.

Core Knowledge & Qualifications

  • Strong understanding of call center operations and workflow management

  • Knowledge of how call center functions impact overall business performance

  • Furniture industry knowledge and repair terminology preferred

  • Ability to build relationships and collaborate with leadership and cross-functional teams

  • Strong analytical, organizational, and communication skills

Key Responsibilities

  • Provide real-time coaching, mentorship, and support to Level 1 and Level 2 representatives

  • Monitor call center activity, including agent availability, hold times, escalations, and scheduling

  • Ensure adequate phone coverage by managing breaks, lunches, and schedule adjustments

  • Handle Level 3 customer escalations using established de-escalation procedures

  • Conduct team huddles, refresher training, and product training sessions

  • Accurately perform all operational functions within the call center

  • Complete required reports and operational documentation

  • Communicate personnel, workflow, morale, or process concerns to the Call Center Manager

  • Participate in leadership meetings, quality assurance reviews, and process improvement initiatives

  • Provide immediate coaching and corrective feedback when necessary

  • Mentor Level 2 team members in preparation for future leadership opportunities

  • Remain available to support staff throughout operating hours

  • Perform additional duties as assigned

 

Required Skills & Competencies

Leadership & Supervision

  • Ability to lead, motivate, and coach a team in a positive and professional manner

  • Skilled in providing real-time operational guidance and support

  • Leads by example while fostering a collaborative and growth-oriented environment

Customer Service & Conflict Resolution

  • Strong customer service background with the ability to professionally manage escalated customer concerns

  • Effective negotiation and de-escalation skills while maintaining company standards and customer satisfaction

Communication

  • Excellent verbal and written communication skills

  • Ability to research issues, validate concerns, and communicate findings and recommendations clearly to leadership

Time Management & Organization

  • Ability to effectively manage schedules, staffing coverage, and workflow priorities in a fast-paced environment

  • Strong attention to detail and ability to adapt quickly to changing business needs

Continuous Improvement

  • Ability to identify operational or personnel trends that require review and collaborate with management on action plans and process improvements

Technology Skills

Basic knowledge of, or ability to learn:

  • Microsoft Office Suite and Microsoft 365

  • SharePoint, Outlook, and Teams

  • RingCentral and RingCX

  • Paycom, iConnect, and Storis

Authority & Decision-Making

  • Act on behalf of the Call Center Manager during manager absences for customer-related concerns

  • Provide immediate operational coaching and guidance to staff

  • Deliver verbal warnings in coordination with the Call Center Manager

  • Adjust call center schedules as needed to maintain adequate coverage

T&T Distribution and Ashley Furniture are committed to providing a safe, inclusive, and supportive workplace for all employees. We value professional growth and offer competitive compensation, strong benefits, and opportunities for advancement.

If you are passionate about leadership, customer service, and team development, we encourage you to apply today. Please submit your resume and cover letter outlining your relevant experience and qualifications.

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