Killeen, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Quick apply
Killeen, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Dallas, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Quick apply
Dallas, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Wichita, KS · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Quick apply
Wichita, KS · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... You will be responsible for delivering high-impact training programs that prepare our agents to ...
Charlottesville, VA · Remote
$50K - $70K/yr
Position Summary The Training and Development Manager Call Center provides strategic leadership for all Contact Center learning and development initiatives. This position is responsible for designing ...
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Charlottesville, VA · Remote
$50K - $70K/yr
Position Summary The Training and Development Manager Call Center provides strategic leadership for all Contact Center learning and development initiatives. This position is responsible for designing ...
Charlottesville, VA · Remote
$50K - $70K/yr
Position Summary The Training and Development Manager Call Center provides strategic leadership for all Contact Center learning and development initiatives. This position is responsible for designing ...
Quick apply
Charlottesville, VA · Remote
$50K - $70K/yr
Position Summary The Training and Development Manager Call Center provides strategic leadership for all Contact Center learning and development initiatives. This position is responsible for designing ...
Dallas, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Dallas, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Orlando, FL · On-site
Bachelor's degree in related field preferred, or equivalent experience * 3+ years of training or instructional experience required * Experience in contact center, healthcare, or human services ...
Orlando, FL · On-site
Bachelor's degree in related field preferred, or equivalent experience * 3+ years of training or instructional experience required * Experience in contact center, healthcare, or human services ...
Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...
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Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...
Las Cruces, NM · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Las Cruces, NM · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Wichita, KS · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Wichita, KS · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Killeen, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Killeen, TX · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Chula Vista, CA · On-site
$24 - $27/hr
all of the call center representative position responsibilities with training new hires and being a lead person for guidance to employees.
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Chula Vista, CA · On-site
$24 - $27/hr
all of the call center representative position responsibilities with training new hires and being a lead person for guidance to employees.
Be Seen First
Warminster, PA · On-site
$22.45/hr
Training Program (First 90 Days) The training will be a mix of in‐person and hybrid , depending on the phase: Breakdown: * 30 days with the trainer (in-person & remote) * 30 days of call center ...
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Be Seen First
Warminster, PA · On-site
$22.45/hr
Training Program (First 90 Days) The training will be a mix of in‐person and hybrid , depending on the phase: Breakdown: * 30 days with the trainer (in-person & remote) * 30 days of call center ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Las Cruces, NM · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
Las Cruces, NM · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Evaluate training effectiveness through assessments, feedback, and performance metrics.
$13.70 - $15.76
9% of jobs
$15.76 - $17.81
9% of jobs
$18.72 is the 25th percentile. Wages below this are outliers.
$17.81 - $19.86
14% of jobs
$19.86 - $21.92
16% of jobs
The median wage is $22.18 / hr.
$21.92 - $23.97
13% of jobs
$23.97 - $26.03
14% of jobs
$26.07 is the 75th percentile. Wages above this are outliers.
$26.03 - $28.08
13% of jobs
$28.08 - $30.14
5% of jobs
$30.14 - $32.19
4% of jobs
$32.19 - $34.24
2% of jobs
$34.24 - $36.30
1% of jobs
$13
$24
$36
| Aspect | Call Center Trainer | Customer Service Representative |
|---|---|---|
| Primary Role | Designs and delivers training programs to improve agent skills | Handles customer inquiries and resolves issues |
| Required Skills | Training development, communication, coaching | Customer service, communication, problem-solving |
| Work Environment | Training rooms, call centers, online platforms | Call centers, customer support centers |
| Certifications | Customer service or training certifications often preferred | Customer service certifications beneficial |
While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.
As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you’re passionate about coaching, communication, and continuous improvement, we’d love to hear from you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Computer and electronic product manufacturing
1,001 - 5,000 Employees
Ashburn, VA, US
