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Call Center Trainer Jobs in California (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.

New

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.

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Call Center Trainer information

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$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for call center trainer in California is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.11 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in California?

The most popular types of Call Center Trainer jobs in California are:

What are popular job titles related to Call Center Trainer jobs in California?

For Call Center Trainer jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in California look for?

The top searched job categories for Call Center Trainer jobs in California are:

What cities in California are hiring for Call Center Trainer jobs?

Cities in California with the most Call Center Trainer job openings:

What are popular job titles related to Call Center Trainer jobs in CA?

For Call Center Trainer jobs in CA, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in California as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $50,780 per year, or $24.4 per hour.

Call Center Trainer - West Sacramento, CA (Hybrid)

Gainwell Technologies LLC

West Sacramento, CA • Hybrid

$69K - $98K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 17 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking a Call Center Trainer to support California's Medi-Cal program by delivering engaging training that prepares Customer Service Representatives to provide exceptional service to members. In this role, you'll facilitate new hire and ongoing training, develop learning materials, and partner with operations leaders to ensure employees have the knowledge and skills needed to succeed.

Your role in our mission
  • Deliver instructor-led, virtual, and blended training programs for new hire and existing call center staff.
  • Develop and maintain training materials, participant guides, job aids, and presentations.
  • Evaluate trainee performance and training effectiveness through assessments, observations, and coaching.
  • Partner with operations leaders and subject matter experts to ensure training content reflects current policies and procedures.
  • Support curriculum updates, process improvements, and business initiatives that enhance employee performance.
 
What we're looking for
  • At least 2 years of experience delivering training in a call center, customer contact center, or customer service environment.
  • Experience facilitating classroom, virtual, or instructor-led training for adult learners.
  • Strong presentation, communication, and organizational skills.
  • Proficiency with Microsoft Office, including PowerPoint, Word, and Excel.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance experience is preferred.
What you should expect in this role
  • Must reside in the state of California.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, for meetings, training, and business needs.
  • Reliable high-speed internet connection is required.
  • Standard business hours with occasional schedule flexibility to support training needs.
  • Opportunity to make a meaningful impact by helping prepare employees who serve California's Medi-Cal members.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

#LI-MA1

The pay range for this position is $69,100 - $98,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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