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Call Center Training Jobs in California (NOW HIRING)

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100 ... This role manages staffing, call quality, training, and performance while ensuring consistent ...

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader ... One year of coaching or training staff. Language Skills: * Strong verbal and written English ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

Plan and conduct training and development sessions * Implement quality assurance measures * Prepare and present performance reports * Resolve conflicts within the team * Manage recruitment and ...

Go Rentals

Call Center Director

Newport Beach, CA · On-site

$175 - $225/hr

Executive - Call Center Director -- Luxury Automotive Rental Call Center Director - Luxury ... Access to a full library of hundreds of online professional career training courses, from sales to ...

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service

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Call Center Training information

See California salary details

$13

$24

$35

How much do call center training jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center training in California is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.11 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

How long is training for call center training?

Call center training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the products or services. Training often includes customer service skills, product knowledge, and use of call center software, and may involve both classroom instruction and on-the-job practice.

What is the best training for call center agents?

The best training for call center agents includes customer service skills, communication techniques, and product or service knowledge. Training often involves role-playing, listening exercises, and familiarity with call center software to improve efficiency and customer satisfaction.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

How do you become a call center training agent with no experience?

To become a call center training agent with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as customer service or training certifications. Gaining experience in customer support roles or volunteering can also help demonstrate your ability to train others and understand call center operations.
What are the most commonly searched types of Call Center Training jobs in California? The most popular types of Call Center Training jobs in California are:
What are popular job titles related to Call Center Training jobs in California? For Call Center Training jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Training jobs in California look for? The top searched job categories for Call Center Training jobs in California are:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in California as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,780 per year, or $24.4 per hour.

Call Center Lead/Trainer

CRA MSO LLC

Chula Vista, CA • On-site

$24 - $27/hr

Full-time

Re-posted 19 days ago

Job description

all of the call center representative position responsibilities with training new hires and being a lead person for guidance to employees.