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Call Center Training Jobs in California (NOW HIRING)

Call Center Manager

San Rafael, CA ยท On-site

$75K - $89K/yr

Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.

Call Center Manager

San Rafael, CA ยท On-site

$75K - $89K/yr

Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.

Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low ... Answer inbound calls and make outbound calls as needed and as a training tool * Customer Service

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Call Center Training information

See California salary details

$13

$24

$35

How much do call center training jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center training in California is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.11 per hour, depending on experience, location, and employer.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What are the most commonly searched types of Call Center Training jobs in California?

The most popular types of Call Center Training jobs in California are:

What are popular job titles related to Call Center Training jobs in California?

For Call Center Training jobs in California, the most frequently searched job titles are:

Infographic showing various Call Center Training job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,780 per year, or $24.4 per hour.

Call Center Lead/Trainer

CRA MSO LLC

Chula Vista, CA โ€ข On-site

$24 - $27/hr

Full-time

Re-posted 12 days ago


Job description

all of the call center representative position responsibilities with training new hires and being a lead person for guidance to employees.