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Call Center Training Jobs in California (NOW HIRING)

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

Conduct regular training sessions on sales tactics, effective communication, and RMS software utilization for both the call center and front desk teams. Implement best practices to improve call ...

Transdev

Call Center Lead

San Rafael, CA · On-site

$25 - $27/hr

The Call Center Lead performs oversight of Reservations agents, supports Travel Navigation as well as performs the duties of each position as needed. Requires a flexible work schedule to ensure ...

Legacy Staffing

Call Center Associate

Shafter, CA

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment C ... Attend required training programs related to healthcare services and programs Compliance ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

That's over 900,000 life-changing services including job training, emergency shelter for families ... Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

That's over 900,000 life-changing services including job training, emergency shelter for families ... Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you ...

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Call Center Training information

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$13

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$35

How much do call center training jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center training in California is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.11 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

How long is training for call center training?

Call center training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the products or services. Training often includes customer service skills, product knowledge, and use of call center software, and may involve both classroom instruction and on-the-job practice.

What is the best training for call center agents?

The best training for call center agents includes customer service skills, communication techniques, and product or service knowledge. Training often involves role-playing, listening exercises, and familiarity with call center software to improve efficiency and customer satisfaction.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

How do you become a call center training agent with no experience?

To become a call center training agent with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as customer service or training certifications. Gaining experience in customer support roles or volunteering can also help demonstrate your ability to train others and understand call center operations.
What are the most commonly searched types of Call Center Training jobs in California? The most popular types of Call Center Training jobs in California are:
What are popular job titles related to Call Center Training jobs in California? For Call Center Training jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Training jobs in California look for? The top searched job categories for Call Center Training jobs in California are:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in California as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $50,780 per year, or $24.4 per hour.

Call Center Manager

BCI Acrylic Independent Dealers

Riverside, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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