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3Rd Shift Call Center Jobs in California (NOW HIRING)

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Additionally, this position is responsible for obtaining third party insurance information and ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Additionally, this position is responsible for obtaining third party insurance information and ...

Descanso Gardens Foundation

$18.50/hr

Shift times and schedules may change based on operational needs and include weekends, mornings, and ... Ensures day-to-day call-center operations under the direction of the Call Center ...

TARLANI Healthcare

Call Center Coordinator

Montrose, CA · On-site

$21 - $25/hr

Job Summary The Call Center Coordinator is responsible for managing a high volume of incoming and ... Day shift * Evening shift * Weekends as needed Benefits * 401(k) * Dental insurance * Employee ...

ADS

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Day shift * Monday to Friday Supplemental Pay: * Bonus opportunities Ability to Commute: * Colton, CA 92324 (Required) Work Location: In person

A.D.S.

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Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Day shift * Monday to Friday Supplemental Pay: * Bonus opportunities Ability to Commute: * Colton, CA 92324 (Required) Work Location: In person

A.D.S.

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Call Center Agent

San Bernardino, CA

$17 - $20/hr

Day shift * Monday to Friday Supplemental Pay: * Bonus opportunities Ability to Commute: * Colton, CA 92324 (Required) Work Location: In person

Lobel Financial Corporation

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Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Position Overview The Call Center Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)

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All Jobs3Rd Shift Call Center Jobs3Rd Shift Call Center Jobs in California

3Rd Shift Call Center information

See California salary details

$10

$17

$24

How much do 3rd shift call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for 3rd shift call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a 3rd shift call center?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are the key skills and qualifications needed to thrive as a 3rd shift call center representative?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are some unique challenges faced by 3rd shift call center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What are the most commonly searched types of Call Center jobs in California?

The most popular types of Call Center jobs in California are:

What are popular job titles related to 3Rd Shift Call Center jobs in California?

For 3Rd Shift Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching 3Rd Shift Call Center jobs in California look for?

The top searched job categories for 3Rd Shift Call Center jobs in California are:

What cities in California are hiring for 3Rd Shift Call Center jobs?

Cities in California with the most 3Rd Shift Call Center job openings:

3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, 5% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Agent

United Health Centers of the San Joaquin Valley

Fresno, CA • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Overview
We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.
Hours and Work days
This position is required to work Monday - Friday from 8:00 AM-5:00 PM.
The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.
Responsibilities
Summary of Responsibilities:
  • Providing exceptional customer service to patients
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center
Qualifications
QUALIFICATION REQUIREMENTS:
Education:
  • High School Graduate or equivalent. Associates Degree preferred.
License/Certification:
  • Possess a valid driver's license.
Prior Experience:
  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred
Skills:
  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously
The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22.00 an hour. Our salaries are dependent on knowledge, skills, and experience.
In addition, our comprehensive benefits package for regular status employees includes:
  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!

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