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Call Center Supervisor Jobs in California (NOW HIRING)

Family Health Care Centers of Greater Los Angeles, Inc.

$60 - $80/hr

Position Title Call Center Supervisor Department Call Center Reports to Director of Clinic Operations Position Overview Responsible for managing the day-to-day work functions of the Call Center ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in California

Call Center Supervisor information

See California salary details

$29.1K

$63K

$108.1K

How much do call center supervisor jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center supervisor in California is $62,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in California?

The most popular types of Call Center Supervisor jobs in California are:

What are popular job titles related to Call Center Supervisor jobs in California?

For Call Center Supervisor jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in California look for?

The top searched job categories for Call Center Supervisor jobs in California are:

What cities in California are hiring for Call Center Supervisor jobs?

Cities in California with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in CA?

For Call Center Supervisor jobs in CA, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in California as of September 2026, with employment types broken down into 2% As Needed, 62% Full Time, 34% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $62,998 per year, or $30.3 per hour.

Call Center Supervisor

Bell Gardens, CA • On-site

Family Health Care Centers of Greater Los Angeles, Inc.
Health Care and Social Assistance • 51 - 200 employees
Learn more about Family Health Care Centers of Greater Los Angeles, Inc.external

$59K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
"To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services."
We offer fantastic benefits, competitive pay, and a great family-oriented environment!
We offer:
  • Medical Benefits - FHCCGLA pays 100% of employee's Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment.
  • 403 B - Through Mutual of America, the company matches up to 5% of employee's salary.
  • Dental Benefit - MetLife Only (HMO/PPO Plan).
  • 11 Holidays Observed.
  • 2 Floating Holidays
  • Vision Benefit - MetLife Plan.
  • 1 Birthday Holiday
  • Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
  • 7 Paid Sick Leave - 56 hours Full-Time
  • Paid Sick Leave - 40, Part-Time and Per-Diem
  • Employee Assistance Program
  • 2 weeks' Vacation
  • AFLAC Benefits

This would be a great opportunity to make a difference with you onboard!
POSITION TITLE: Call Center Supervisor
DEPARTMENT: Call Center
REPORTS TO: Director of Clinic Operations
POSITION OVERVIEW: Responsible for managing the day-to-day work functions of the Call Center Department. Ensures timely response of all inbound calls; eliminates abandoned and missed telephone calls. Responsible to ensure that outstanding customer service is always provided, resolves issues immediately and the delivery of accurate information to patients.
Responsibilities
DUTIES / RESPONSIBILITIES:
  1. Provides daily comprehensive supervision of the centralized call center phone operators.
  2. Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas:
    1. Optimal per-call transactions
    2. Timely & non-discriminatory access to care
    3. Reduced disruptions in the delivery of care
    4. Increased customer service satisfaction levels
    5. Minimize interruptions in scheduling process
  1. Ensures that personnel work performance is accurate and in compliance with FHCCGLA's established current guidelines.
  2. Responsible to oversee the prompt and courteous telephone assistance to all callers.
  3. Screens regularly for incoming high-volume calls and recommends changes for consideration to immediate supervisor. NOTE: All changes must be pre-approved by FHCCGLA's Leadership (e.g., C.E.O., C.F.O., C.O.O. & C.M.O.).
  4. Verifies and updates all demographic and insurance information in the E.H.R.
  5. Verifies that appointment availability is checked across all FHCCGLA sites and schedules patients according to their specifications (e.g., provider preference, date/day/time, preferred site, etc.).
  6. Ensures that the best customer services are rendered by the call center phone operators by implementing standardized procedures that include:
    1. Asking patients if they need directions
    2. Asking patients if they have transportation
    3. Ensuring patients are advised on what to bring to their first appointment
    4. Providing details regarding what to expect upon arrival (example: when going to the School Based Health Center site search for 6200, the site is across the street in the 2 grey portables at the corner of Jaboneria & Watcher).
    5. Etc.
  1. Shall conduct and document regular huddles with the call center team to make improvements where needed and/or to praise staff.
  2. Assists with all duties as needed (e.g., staff call-off's, approved staff time off) to ensure that calls are answered without disruption to care.
  3. Maintains and updates weekly reports (productivity, dropped calls, answered calls, peak hours, etc.).
  4. Provides guidance regarding pertinent updates in real time to call center staff and conducts trainings regularly as deemed necessary.
  5. Trainings may include, but are not limited to:

• Medi-Cal
• Medicare
• Managed care programs
• Private insurance
• Eligibility procedures
• Reimbursement requirements
• New patient process
• Services offered
• Etc.
  1. Works closely with applicable FHCCGLA supervisors and managers to provide and foster good collaboration, teamwork and develop good working relationships for the best overall outcomes of the call center department.
  2. Works extremely well under pressure, meets multiple and often challenging deadlines; and
  3. Always demonstrates cooperative and positive behavior with all managers, supervisors, subordinates, colleagues, clients, patients and the overall community.
  4. Undertakes continuous learning and growth opportunities by attending applicable trainings, seminars, conferences, in-services and educational sessions to maintain competency skill set current and remain knowledgeable with regards to best practices and industry standards of care.
  5. Regularly listens in on call center phone operator calls and:
    1. Documents findings or areas for praise
    2. Provides critique for areas that require immediate or necessary improvement
  1. Remains within the call center department to ensure availability at all times for staff questions, issues, etc.
  2. Checks the wait time for patients on hold to make sure they are not waiting extended (unreasonable) periods of time. Shall step in to help as needed.
  3. Maintains staff attendance records (e.g., tardiness, timely call-off's, etc.).
  4. Maintains abreast of all agency updates (e.g., new services, new sites, changes, provider changes, etc.) and reports back to the call center team.
  5. Ensures all appointments confirmations for all sites are completed by the end of each work shift (e.g., after the morning shift rush & after the PM shift rush) and no later than the end of each work day.
  6. Ensures that all rescheduling is completed in a timely manner.
  7. Responsible to ensure adherence for the following:
    1. Agency safety and health standards
    2. OSHA regulations
    3. Policies & procedures as applicable
  1. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
  2. Responds efficiently and timely to all patient, provider and staff needs or inquiries.
  1. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
  2. Handles patient grievances according to FHCCGLA's 'Grievance" Policy & Procedure.
  3. Assists in developing, updates & review of FHCCGLA's Policies & Procedures (P&P's) as needed (with input from all other key personnel).
  4. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA's P&P's.
  1. Attends the following meetings/trainings:
    1. Mandatory Quarterly Staff Meeting/Trainings (during employment)- Quarterly (Jan., Apr., Jul. & Oct.- may be subject to change).
    2. Clinical & Operations (C&O) Meeting- only as needed (advanced notice will be provided when feasible).
    3. Meetings with FHCCGLA's Executive Leadership- only as needed (advanced notice will be provided when feasible).
    4. Other pertinent meetings- as scheduled
  1. Remains informed of all FHCCGLA applicable Policies & Procedures and:
    1. Current legal and regulatory changes, as applicable to scope of work
    2. Specific programs/payors, insurances accepted, and services being offered
  1. Other duties may be assigned or modified as business needs dictate.

Qualifications
MINIMUM QUALIFICATIONS:
  1. Minimum of 3 years leadership, project, or other management experience required, preferably within healthcare environment experience, preferred.
  2. Associates degree required, Bachelor's preferred.
  3. FQHC experience, preferred.
  4. Call Center experience, highly preferred.
  5. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
  6. Excellent customer service skills.
  7. Excellent analytical skills.
  8. Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
  9. Excellent written and verbal communication skills.
  10. Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word, PowerPoint and Excel).
  11. Basic knowledge of Patient Portal, preferred.
  12. Bilingual English and Spanish, required.
  13. Familiarity with the Hispanic culture, preferred.
  14. Willingness to adapt to changes with regards to the agency's growth and expansion needs.
  15. Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
  16. Proven ability to establish cooperative working relationships with administrators, physicians, peers, and the public, preferred.

ADDITIONAL ELIGIBILITY REQUIREMENTS:
  1. Ability to work well with others in a professional and team-oriented environment.
  1. Working knowledge of the following, preferred:
    1. Clinical front and back-office operations (includes customer service and interpersonal relationships with physicians and patients)
    2. Patient registration
    3. Appointment scheduling
    4. Managed care process (e.g., eligibility verification, PCP changes, referrals, etc.)
    5. Financial eligibility screening process
    6. Etc.
  2. Well-developed interpersonal skills, personable, friendly personality and able to motivate staff by promoting teamwork.
  3. Ability to relate to the public regardless of ethnic, religion and economic status.
  4. Ability & willingness to travel, required (may be scheduled to go to all FHCCGLA clinic sites).
  1. Strong planning and organizational skills.
  2. General knowledge of medical procedures and basic terminology.
  3. Problem analysis and critical thinking skills.
  4. Knowledge of the following (but not limited to), preferred:

• My Health LA • PPO's • HMO's
• Medicare • Family PACT • CPSP
• Medi-Cal • Fee-for-Service • CPE
• Managed Care Plans • Every Woman Counts • VFC/VFA
Min (For Export)
59,384.00
Max (For Export)
65,177.00

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