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Call Center Scheduler Jobs in California (NOW HIRING)

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Call Center Scheduling Coordinator

Costa Mesa, CA · On-site

$25.03 - $33.34/hr

Call Center Scheduling Coordinator We are seeking a highly motivated and detail-oriented Real Time Adherence (RTA) Coordinator to support our Workforce Management team. In this role, you will monitor ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. * Monitor and oversee all quality assurance/customer service of all call center staff.

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How much do call center scheduler jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center scheduler in California is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $23.03 per hour, depending on experience, location, and employer.

What is a call center scheduler?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the typical daily responsibilities of a call center scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

What are the key skills and qualifications needed to thrive as a call center scheduler?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What does a call center scheduler do?

A call center scheduler plans and manages employee work shifts to ensure adequate staffing levels for customer service operations. They use scheduling software to coordinate schedules, handle shift changes, and optimize coverage based on call volume and staffing needs. Strong organizational skills and knowledge of call center operations are essential for this role.

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For Call Center Scheduler jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Scheduler jobs in California look for?

The top searched job categories for Call Center Scheduler jobs in California are:

What cities in California are hiring for Call Center Scheduler jobs?

Cities in California with the most Call Center Scheduler job openings:

Call Center Scheduler jobs near you
Infographic showing various Call Center Scheduler job openings in California as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $44,078 per year, or $21.2 per hour.

Call Center Scheduler, Access, (Novato), Full-Time, Days

MarinHealth

Novato, CA • On-site

$27 - $31.50/hr

Full-time

Re-posted 10 days ago

MarinHealth rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Prima Medical Foundation dba MarinHealth Medical Network
Work Shift:
8 Hour (days) (United States of America)
Scheduled Weekly Hours:
40
Job Description Summary:
The Call Center Scheduler greets patients verbally on the phone and respond to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.
Job Requirements, Prerequisites and Essential Functions:
Pay Range:
$22.50 - $27.00 - $31.50
Essential Functions and Responsibilities:
  • Proficiency in typing, filing and aptitude to learn office software
  • Good verbal and writing skills and a strong sense of organization
  • Team oriented with a strong belief in customer service
  • Ability to interpret and apply relevant insurance information when scheduling appointments
  • Use EMR/EHR
  • Use scanners, copiers and other office equipment
  • Knowledge of proper telephone etiquette
  • Ability to exercise initiative decision-making and problem solving
  • Ability to manage multiple tasks in a busy clinical environment
  • Ability to prioritize tasks and manage time efficiently
  • Strong organization and verbal communication skills

Qualifications:
Education:
  • High school diploma required; post-secondary education preferred.

Experience:
  • High school diploma required; post-secondary education preferred.
  • Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
  • Previous customer service experience preferred.
  • Electronic medical records experience preferred.
  • Basic computer/keyboard knowledge.
  • One year experience in providing customer service either via phone or in person focused on patient care experience
  • Ability to type 60 wpm

Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standards-Communication, Accountability, Respect, Excellence, Safety-which foster a healing, trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

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