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Call Center Scheduler Jobs (NOW HIRING)

Ardent Health

Call Center Scheduler

Westwood, NJ · On-site

$20 - $26/hr

Central Scheduling Scheduler Join our team as a day shift, full-time Central Scheduling Scheduler ... or call center experience. * 2+ years of experience working in a healthcare field/role or call ...

APDerm

Call Center Scheduler

Acton, MA · On-site

$19/hr

Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the ...

APDerm

Call Center Scheduler

Acton, MA

$19/hr

Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the ...

APDerm

Call Center Scheduler

Acton, MA

$19/hr

Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the ...

APDerm

Call Center Scheduler

Acton, MA · On-site

$19/hr

Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the ...

Surgery Partners

Call Center Scheduler

Wichita, KS · On-site

$14.75 - $17.75/hr

Schedule office visits, treatments, and procedures for Providers at the Pain Center, and the hospital. * Collaborate closely with the nursing team to ensure appropriate timeframes and clinical ...

Griffin Hospital

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

Griffin Health Services

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

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Call Center Scheduler information

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How much do call center scheduler jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a call center scheduler?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the typical daily responsibilities of a call center scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

What are the key skills and qualifications needed to thrive as a call center scheduler?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What does a call center scheduler do?

A call center scheduler plans and manages employee work shifts to ensure adequate staffing levels for customer service operations. They use scheduling software to coordinate schedules, handle shift changes, and optimize coverage based on call volume and staffing needs. Strong organizational skills and knowledge of call center operations are essential for this role.
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Call Center Scheduler jobs near you
Infographic showing various Call Center Scheduler job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Call Center Scheduler

Pascack Valley Medical Center

Westwood, NJ • On-site

$20 - $26/hr

Full-time

Medical, PTO

Posted 22 days ago

Job description

Overview

Join our team as a day shift, full-time, Central Scheduling Scheduler in Emerson, NJ. This role will be onsite.

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 
  • Learn more about thebenefits offeredfor this job. 

Get to Know Your Team: 

  • Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities
  • The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
  • Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
  • Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
  • Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
  • Shows dedication and commitment to patients through dependable attendance and schedule adherence.

Qualifications

Job Requirements:

  • High School Diploma or GED equivalent.

  • Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

  • Knowledge of standard office procedures and equipment.

Preferred Job Qualifications:

  • Associate degree or higher in a related field of study.
  • 1 Year of healthcare background/experience and/or call center experience.
  • 2+ years of experience working in a healthcare field/role or call center environment.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

Qualifications:

Job Requirements:

  • High School Diploma or GED equivalent.

  • Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.

  • Knowledge of standard office procedures and equipment.

Preferred Job Qualifications:

  • Associate degree or higher in a related field of study.
  • 1 Year of healthcare background/experience and/or call center experience.
  • 2+ years of experience working in a healthcare field/role or call center environment.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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