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Call Center Scheduler Jobs in Florida (NOW HIRING)

This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center ...

Call Center Agent

Miami, FL ยท On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... scheduling appointments, and resolving concerns with professionalism and empathy. You will ...

Call Center Agent

Miami, FL ยท On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... scheduling appointments, and resolving concerns with professionalism and empathy. You will ...

Call Center Agent

Miami, FL ยท On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

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Call Center Scheduler information

See Florida salary details

$10

$16

$22

How much do call center scheduler jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center scheduler in Florida is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.40 per hour, depending on experience, location, and employer.

What is a call center scheduler?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the typical daily responsibilities of a call center scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

What are the key skills and qualifications needed to thrive as a call center scheduler?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What does a call center scheduler do?

A call center scheduler plans and manages employee work shifts to ensure adequate staffing levels for customer service operations. They use scheduling software to coordinate schedules, handle shift changes, and optimize coverage based on call volume and staffing needs. Strong organizational skills and knowledge of call center operations are essential for this role.
Infographic showing various Call Center Scheduler job openings in Florida as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,376 per year, or $16 per hour.

Call Center Scheduler

Schumacher Auto Group

West Palm Beach, FL โ€ข On-site

$16 - $20.25/hr

Full-time

This job post hasย expired 3 days ago.ย Applications are no longer accepted.


Job description

Description
Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Scheduler to join our Corporate office! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Scheduler responds to customer inquiries and ensures that the client is provided impeccable service.
Essential Job Responsibilities
  • Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, coordinating service with Service Advisors.
  • Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments, calling for revenue generating purposes to set appointments for service due/recalls/declined services.
  • Become active participant in skills and knowledge enhancement with a growth mindset: by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
  • Sitting and speaking on the phone for long periods of time at one station.
  • Other duties as assigned by supervisor.

Education and job requirements:
  • High School diploma or equivalent.
  • Proficient computer skills; experience using word, excel and other MS products.
  • Excellent communicator to support relationships with all staff, clients, visitors.
  • Must be available to work Weekdays and some Saturdays.
  • Must be able to read/write and speak English proficiently.