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Call Center Scheduler Jobs in Florida (NOW HIRING)

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

SNI Companies is looking for seasonal Call Center Representatives. You will be working in a ... Tentatively the first week of December Schedule: Monday - Friday Hours: 8:00 AM - 5:00 PM (1-hour ...

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... scheduling appointments, and resolving concerns with professionalism and empathy. You will ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... scheduling appointments, and resolving concerns with professionalism and empathy. You will ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...

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How much do call center scheduler jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call center scheduler in Florida is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.40 per hour, depending on experience, location, and employer.

What is a call center scheduler?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the typical daily responsibilities of a call center scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

What are the key skills and qualifications needed to thrive as a call center scheduler?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What does a call center scheduler do?

A call center scheduler plans and manages employee work shifts to ensure adequate staffing levels for customer service operations. They use scheduling software to coordinate schedules, handle shift changes, and optimize coverage based on call volume and staffing needs. Strong organizational skills and knowledge of call center operations are essential for this role.

What are popular job titles related to Call Center Scheduler jobs in Florida?

For Call Center Scheduler jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Scheduler jobs in Florida look for?

The top searched job categories for Call Center Scheduler jobs in Florida are:

Call Center Scheduler jobs near you
Infographic showing various Call Center Scheduler job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $33,376 per year, or $16 per hour.

CALL CENTER SCHEDULER

Radiology Associates of Ocala

Daytona Beach, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Job Title: Full-Time Call Center Scheduler (Onsite)
Location: Daytona Beach, FL
About Radiology Associates:
Radiology Associates is a leader in patient care and medical imaging in the Eastern Central Florida area. We are dedicated to providing our patients with the highest quality imaging services, using state-of-the-art technology in a comfortable and professional environment. At Radiology Associates, we understand that our employees are the key to creating an exceptional patient experience and fostering a positive, purposeful work environment.
As a part of our team, you will be joining an elite group working in a facility recognized as a Breast Imaging Center of Excellence by the American College of Radiology. If you're seeking growth, stability, or simply want to join an exceptional team, this is the perfect opportunity for you. We are committed to building a diverse and inclusive community where employee contributions are recognized, valued, and appreciated.
Position Overview:
Radiology Associates is seeking a Full-Time Call Center Scheduler for a fast-paced outpatient imaging center. This position involves providing excellent customer service while obtaining and entering accurate demographic and insurance information into our RIS (Radiology Information System). The Scheduler will ensure patients are scheduled for their exams in a timely and efficient manner.
Key Responsibilities:
  • Receive inbound calls from patients and physician offices to schedule requested exams.
  • Make outgoing calls to patients to schedule exams based on orders received via fax or electronic requisition.
  • Provide exceptional customer service, addressing inquiries and resolving any scheduling issues.
  • Handle non-routine calls that may require deviation from standard procedures.
  • Accurately enter and update patient demographic and insurance information into the RIS system.
  • Perform other related duties as assigned.
Qualifications:
  • High School Diploma or GED required.
  • 3-6 months call center experience.
  • Excellent written and verbal communication skills.
  • Intermediate computer skills and excellent customer service skills are essential.
  • Strong organizational skills with the ability to multitask in a fast paced environment.
  • Knowledge of medical terminology is a plus.
  • A minimum of one year of related medical office experience is preferred.
  • Understanding of Medicare, Medicaid, private insurance, HMOs, and PPOs is a plus.
What We Offer:
  • Affordable Benefits: Medical, Dental, and Vision.
  • Employee Assistance Program (EAP).
  • Paid Time Off and Paid Holidays.
  • Paid Life and AD&D Insurance.
  • Travel Assistance and Identity Theft Assistance.
  • Employee Recognition Program.
  • 401K Program.
  • Employee Referral Bonus Program.

Equal Opportunity Employer:
We are an Equal Opportunity Employer and comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances. We are a Drug-Free and Tobacco-Free Workplace and participate in E-Verify.

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