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Optimum Call Center Jobs in Florida (NOW HIRING)

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... optimizing customer interactions, and ensuring customer satisfaction. If you are a results-driven ...

New

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... driving operational efficiency, optimizing customer interactions, and ensuring customer ...

New

LSP Holdco LLC

Call Center Manager

Clermont, FL

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... driving operational efficiency, optimizing customer interactions, and ensuring customer ...

New

Age Rejuvenation

Call Center Associate

Tampa, FL

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate ... Through innovative treatments in hormone optimization, medical weight loss, sexual wellness ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate ... Through innovative treatments in hormone optimization, medical weight loss, sexual wellness ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... conversion rate optimization, data analysis, and effective communication • Proficiency in ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis ...

MCI Careers

Call Center Sales Representative

Tampa, FL · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Familiarity with collection software, CRM systems , and call center tools is a plus.

MCI Careers

Call Center Collections Agent

Tampa, FL

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Familiarity with collection software, CRM systems , and call center tools is a plus.

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Familiarity with collection software, CRM systems , and call center tools is a plus.

TEKsystems

Hybrid Call Center

Pensacola, FL · Hybrid

$19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... optimal member experience and customer service. Perform transactions or related functions for ... Success profile: -Call center, administrative, secretary/receptionist, baking/mortgage ...

TEKsystems

Hybrid Call Center

Pensacola, FL · Hybrid

$19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... optimal member experience and customer service. Perform transactions or related functions for ... Success profile: -Call center, administrative, secretary/receptionist, baking/mortgage ...

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All JobsOptimum Call Center JobsOptimum Call Center Jobs in Florida

Optimum Call Center information

See Florida salary details

$8

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How much do optimum call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for optimum call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is an Optimum Call Center?

An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.

What are the typical daily responsibilities for someone working at an Optimum Call Center?

At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.

What are the key skills and qualifications needed to thrive in the Optimum Call Center position, and why are they important?

To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.

Does Optimum Call Center offer remote positions?

Optimum Call Center offers remote call center positions that typically involve customer service or technical support roles. These positions often require good communication skills and the ability to work independently from home. Availability of remote roles may vary based on current staffing needs.

Is Optimum Call Center a good company to work for?

Optimum Call Center is a customer service employer that typically offers entry-level call center positions with standard schedules and performance expectations. Employee reviews vary, with some citing positive work environments and others noting high call volumes and performance pressures. Prospective employees should research specific locations and consider their own preferences for customer service roles.

What are the most commonly searched types of Optimum Call Center jobs in Florida?

The most popular types of Optimum Call Center jobs in Florida are:

What are popular job titles related to Optimum Call Center jobs in Florida?

For Optimum Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Optimum Call Center jobs in Florida look for?

The top searched job categories for Optimum Call Center jobs in Florida are:

Optimum Call Center jobs near you
Infographic showing various Optimum Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Manager

Legacy Service Partners

Clermont, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

About the Role: As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire your team, coupled with your exceptional organizational and communication skills, will be instrumental in driving operational efficiency, optimizing customer interactions, and ensuring customer satisfaction. If you are a results-driven leader with a passion for delivering exceptional customer service, we invite you to join our team and make a positive impact on our organization.
Why You'll Want to Work Here:
  • Core values that we live every day - not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance pay directly tied to results - You deliver for us, we deliver for you
  • Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future - 401(k) with company match
  • We invest in your future - ongoing training that directly results into bigger career opportunities combined with continuous education stipends
  • Speed and scale - Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Call Center Manager Key Responsibilities:
  • Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback to drive individual and team success.
  • Develop and implement call center strategies and processes to improve operational efficiency, maximize productivity, and enhance the customer experience.
  • Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets.
  • Ensure adherence to call center policies and procedures, maintaining a high standard of professionalism, efficiency, and quality in all customer interactions.
  • Collaborate with other departments to address customer concerns and resolve issues in a timely and satisfactory manner.
  • Stay updated on industry trends and best practices in customer service and call center management to continuously improve operations and customer satisfaction.
  • Implement training programs and provide ongoing coaching and development opportunities to enhance the skills and knowledge of the call center team.
  • Foster a positive and engaging work environment, promoting teamwork, open communication, and a customer-centric mindset.
  • Utilize call center software and technology to track and analyze customer interactions, identify trends, and make data-driven decisions to improve processes and customer satisfaction.
  • Prepare and present reports on call center performance, highlighting key metrics, trends, and recommendations for improvement to senior management.

Call Center Manager Qualifications:
  • Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field.
  • Strong leadership skills with the ability to motivate and inspire a team towards achieving performance goals.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and effectively communicate with internal and external stakeholders.
  • Solid understanding of call center operations, including knowledge of call center software, telephony systems, and performance metrics.
  • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
  • Exceptional organizational skills and the ability to prioritize and delegate tasks in a fast-paced environment.
  • Customer-focused mindset with a passion for delivering exceptional service and resolving customer issues.
  • Proactive problem-solving skills with the ability to think creatively and find innovative solutions.
  • Strong attention to detail and the ability to maintain accuracy in a high-volume and time-sensitive environment.

Call Center Manager Interpersonal Qualifications:
  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states-and we're growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.
Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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