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Call Center Scheduler Jobs (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Coordinate with Fleet and Dispatch teams to schedule vehicle pickups. * Ensure compliance with ...

Snyder's Auto Salvage

Call Center

Del Valle, TX

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Coordinate with Fleet and Dispatch teams to schedule vehicle pickups. * Ensure compliance with ...

Just Staffing

Call Center

Surprise, AZ · On-site

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

SNI USA Inc

Call Center

Saint Petersburg, FL

$18/hr

SNI Companies is looking for temporary Call Center Representatives to support election operations ... Tentatively the first week of December Schedule: Monday - Friday Hours: 8:00 AM - 5:00 PM (1-hour ...

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How much do call center scheduler jobs pay per hour?

As of May 30, 2026, the average hourly pay for call center scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a Call Center Scheduler job?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the key skills and qualifications needed to thrive in the Call Center Scheduler position, and why are they important?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What are the typical daily responsibilities of a Call Center Scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

How to make $1000 a week remote?

A call center scheduler can increase earnings by working multiple shifts, gaining experience, and seeking higher-paying remote positions or companies that offer overtime or bonuses. Developing strong organizational and communication skills can also improve job performance and opportunities for additional hours or roles.
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Call Center Scheduler jobs near you

Call Center Scheduling Agent

Porter Cares, Inc.

Pompano Beach, FL • On-site

$17/hr

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

Porter is hiring for Call Center Scheduling Agents
 
Work Location: Pompano Beach, FL
Hourly: $17.00
Incentive: $4 for completed scheduled appointments
Schedule: in office Monday - Friday, weekends as needed
 
The Call Center Agent will serve as the coordinator for appointments between Porter's clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making. 
 
Key Responsibilities:
Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider
Add, cancel, or make changes to appointments in the organization's schedule
Resolve appointment conflicts for staff and customers or clients
Manage & update customer CRM (Salesforce Service Cloud)
Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond
Meet key performance indicators contributing to the success of Porter (something like this)
 
What You'll Need Qualifications:

High School Diploma 
Experience in inside sales, cold calling, and outbound calls to customers and clients
A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
A reliable, high-speed internet connection with an ethernet connection
A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike)
Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
Ability to work with the team to cover on-call and holiday schedules as needed
Thrives in a fast-paced environment and in high volume outbound calls 

$17 - $17 an hour
 
Work Location: Pompano Beach, FL
Hourly: $17.00
Incentive: $4 for completed scheduled appointments
Schedule: in office Monday - Friday, weekends as needed
The Benefits of Working with Porter
-Incentive Pay
-Equipment Support
-A fun team and special culture
- Medical, dental, and vision benefits within 30 days of hire
- Paid Time Off and Holidays
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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