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Call Center Scheduler Jobs (NOW HIRING)

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$15.75 - $19.75/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

GovernmentJobs.com

Call Center Representative

Lansdowne, PA · On-site

$15 - $18.75/hr

Call Center Representative The Call Center Representative is responsible for handling calls that ... Assists callers with scheduling DCHD clinic appointments and provides information regarding ...

County of Delaware

Call Center Representative

Media, PA · On-site

$35K/yr

Summary The Call Center Representative is responsible for handling calls that come into Delaware ... Assists callers with scheduling DCHD clinic appointments and provides information regarding ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Adheres to contact center scheduling, ensures telephone coverage during contact center hours of ...

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Call Center Scheduler information

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$14

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$30

How much do call center scheduler jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call center scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a call center scheduler?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the typical daily responsibilities of a call center scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

What are the key skills and qualifications needed to thrive as a call center scheduler?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What does a call center scheduler do?

A call center scheduler plans and manages employee work shifts to ensure adequate staffing levels for customer service operations. They use scheduling software to coordinate schedules, handle shift changes, and optimize coverage based on call volume and staffing needs. Strong organizational skills and knowledge of call center operations are essential for this role.
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Call Center Scheduler jobs near you
Infographic showing various Call Center Scheduler job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Call Center Representative

Concord, NC • On-site

Cabarrus Rowan Community Health Centers, Inc
Outpatient Health Care • 51 - 200 employees
Learn more about Cabarrus Rowan Community Health Centers, Incexternal

$15 - $18.75/hr

Full-time

Re-posted 21 days ago

Job description

Title: Call Center Representative
Department: Operations
Status: Non-Exempt
Position Classification/Category: Operations
Level: N/A
Location: Assigned Clinic
Hourly Pay Range:
Reports To: Call Center Supervisor
Direct Reports: N/A
Summary of Position
The Call Center Representative (CCR) is responsible for providing high quality service to all individuals that contact our office via telephone or the internet. The CCR ensures that all patients receive access to care and information via telecommunications and online methods, as appropriate. The CCR assists the supervisor and/or Operations Manager with a variety of general office activities and may be asked to assist in various front desk operations among all sites when necessary. The CCR will assist with patient requests, all incoming communications to the Center, scheduling patient appointment requests, call routing, outbound contact initiatives, and screening incoming communications all while ensuring the delivery of excellence in customer service.
Minimum Qualifications
  • Experience: Minimum one year working in a medical office preferred. Minimum of 1+ years of in a call center. Experience in working in a community-based health care setting is a
  • Additional skills required: Knowledge of medical terminology. Familiar with basic computer operations. Good verbal and written communication skills in English and the specified language(s).
  • Additional skills preferred: Strong customer service skills and superb telephone Bilingual preferred.

Education: High School diploma and post High School course work in medical terminology required; college degree with emphasis on language skills preferred.
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
  • Repetitive movement of hands and fingers -typing and/or
  • Talk and

Key Responsibilities
  1. Assist with appointment scheduling and confirmation
  2. Participate in and assist with targeted patient recruitment
  3. Attend staff meetings and participate in monthly staff training
  4. Respond to patient needs immediately, responsively and
  5. Pleasantly and promptly answer all inbound phone
  6. Correctly utilize the Practice Management Software, including proper entry of patient information, scheduling, insurance information, and other financial information.

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