ZipRecruiter

Log In

1

Call Center Scheduler Jobs (NOW HIRING)

Griffin Hospital

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

Griffin Hospital

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

Griffin Health Services

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

Carilion Clinic

CONTACT CENTER scheduler 1

Roanoke, VA · On-site

$17.39 - $24.35/hr

Working in a call center environment, the Call Center Scheduling Specialist is responsible for managing incoming referrals and scheduling appointments for a clinical department. Clinical departments ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest ... What you'll do Answer inbound calls, book and schedule service, build rapport with homeowners, and ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Sralab

Call Center Representative - Scheduler

Chicago, IL · On-site

$17.05 - $27.45/hr

Summary The Call Center Representative will serve as the first point of contact for patients scheduling outpatient therapy and physician appointments. During the scheduling phone calls, the ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Center Scheduler Jobs

Call Center Scheduler information

See salary details

$14

$21

$30

How much do call center scheduler jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call center scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a call center scheduler?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the typical daily responsibilities of a call center scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

What are the key skills and qualifications needed to thrive as a call center scheduler?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What does a call center scheduler do?

A call center scheduler plans and manages employee work shifts to ensure adequate staffing levels for customer service operations. They use scheduling software to coordinate schedules, handle shift changes, and optimize coverage based on call volume and staffing needs. Strong organizational skills and knowledge of call center operations are essential for this role.
More about Call Center Scheduler jobs

What cities are hiring for Call Center Scheduler jobs?

Cities with the most Call Center Scheduler job openings:

What states have the most Call Center Scheduler jobs?

States with the most job openings for Call Center Scheduler jobs include:

What are popular job titles related to Call Center Scheduler jobs?

For Call Center Scheduler jobs, the most frequently searched job titles are:

Call Center Scheduler jobs near you
Infographic showing various Call Center Scheduler job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Call Center Scheduler-Incoming

Schaumburg, IL • On-site

Familia Dental
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Familia Dentalexternal

$17/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Familia Dental rating

5.6

Company rating: 5.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Description

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.

*Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the the company and turn a job into a career. 

What We Offer:

  • Employees are eligible to earn a $1,000 monthly bonus and 
  • Opportunity to work from home based off of individual performance each month.
  • Paid Holidays and Time off 

Benefits offered:

  • Health, Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays & Time Off
  • Access to Financial Advisors
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short-Term & Long-Term Disability
  • On demand Pay > Receive a portion of your check before payday!

Part-Time Employees: Flex Time, 401K, financial advisors, and on demand pay

Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

Responsibilities/ Job Duties:

  • provide excellent customer service to all patients calling in
  • Answering phone calls
  • scheduling appointments based on needs of patients and availability of providers
  • assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients' challenges

Requirements

  • Dependable and able to be on time 
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Efficiently understand information and relay information back to the patient
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent 

Other Qualifications/ Skill Sets:

  • Strong Computer Skills- Ability to maneuver within multiple computer systems at once
  • Proficient in computer applications and software, including Microsoft Office
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem solving abilities
  • Detail Oriented
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 8:00 AM - 6:00 PM; Sat 8:00 AM - 4:00 PM

  • Monday - Saturday
  • 40 hours a week
  • 1 day off during the week

What Familia Dental employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply