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Call Center Scheduler Jobs (NOW HIRING)

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest ... What you'll do Answer inbound calls, book and schedule service, build rapport with homeowners, and ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$15.75 - $19.75/hr

Boardman, OH (Main Office - Southwoods Executive Centre) Schedule: Full-time, Monday - Friday, 7:30 AM - 4:00 PM About the Role Southwoods Health is seeking a professional Call Center Specialist to ...

Ashley

Call Center Manager

Fredericksburg, VA

Monitor call center activity, including agent availability, hold times, escalations, and scheduling * Ensure adequate phone coverage by managing breaks, lunches, and schedule adjustments * Handle ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Adheres to contact center scheduling, ensures telephone coverage during contact center hours of ...

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Call Center Scheduler information

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How much do call center scheduler jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a call center scheduler?

A Call Center Scheduler is responsible for creating and managing work schedules for call center agents to ensure adequate staffing levels. They analyze call volume trends, forecast staffing needs, and adjust schedules as necessary to maintain service levels. Their role also involves coordinating shift swaps, managing time-off requests, and optimizing workforce efficiency. Effective scheduling helps minimize wait times for customers and ensures agents have balanced workloads.

What are the typical daily responsibilities of a call center scheduler?

As a Call Center Scheduler, your daily responsibilities include creating and adjusting work schedules to ensure optimal coverage, monitoring call volume and agent attendance, and coordinating with team leaders to address staffing needs or last-minute changes. You may also analyze scheduling trends to forecast future staffing requirements and maintain records for payroll and compliance purposes. Collaboration with call center supervisors and agents is frequent, requiring effective communication and adaptability. This role is vital in balancing service levels, minimizing wait times, and supporting a productive team environment.

What are the key skills and qualifications needed to thrive as a call center scheduler?

To excel as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience with workforce management or scheduling systems, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as NICE IEX, Verint, or Kronos, and basic proficiency in Microsoft Excel, are commonly required. Outstanding communication, problem-solving abilities, and time management are the soft skills that set top candidates apart. These skills ensure efficient staffing, smooth operations, and optimal coverage in a dynamic call center environment.

What does a call center scheduler do?

A call center scheduler plans and manages employee work shifts to ensure adequate staffing levels for customer service operations. They use scheduling software to coordinate schedules, handle shift changes, and optimize coverage based on call volume and staffing needs. Strong organizational skills and knowledge of call center operations are essential for this role.
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Call Center Scheduler jobs near you
Infographic showing various Call Center Scheduler job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Contact Center Scheduler

Frontier Dermatology Staff Careers

Salem, OR • On-site

$16.50 - $19.75/hr

Full-time

Posted 2 days ago

New

Job description

Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice.

Join our growing company dedicated to quality care at Frontier Dermatology!

Position Details:

  • Overview: Do you enjoy giving superior customer service over the phone, as well as working behind the scenes on a computer? Join our central call center team as a medical Scheduler!
  • Job Title: Scheduler (Contact Center)
  • Location: Re.mot.e Opportunities available
  • Typical Schedule: Mondays – Fridays, 8:00am – 5:00pm

Please note: this position requires an anticipated start date of 09/08/26 or 09/16/26

General Description of All Benefits:

  • Health Insurance – medical, dental, and vision with HSA, FSA options
  • 401k - employer matching up to 4%
  • Life Insurance – employer paid & voluntary options
  • 8 paid holidays per year
  • Tiered PTO accrual 80 – 200 hours annually
  • Complimentary parking
  • Pet insurance voluntary option
  • Employee Assistance Program provided

Qualifications:

  • Preferred experience in a medical office environment, call center, or graduate of a healthcare training program
  • HS Diploma, GED; or 1-3 months related healthcare experience
  • Our call center schedulers must be comfortable in a fast paced environment; some duties include scheduling appointments, insurance verification, routing calls to the correct personnel, and be comfortable multitasking from multiple electronic clinical programs and websites
  • Our call center schedulers must have exceptional customer service skills, be highly organized, and very detail oriented. See our mission below!

Who Are We?

Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon. Our mission is to be the premier destination of care and experience for patients, providers, and teammates.

CARE IS.. our core values:

Community – We're loyal to our patients, providers, and staff

Accountability – We are responsible for our behavior, interactions, and outcomes

Respect – We appreciate and hold regard for the feelings, wishes, contribution, and rights of others

Empathy – We treat the people the way they want to be treated

Integrity – We are honest and ethical

Service Excellence – We always do our best

Apply here or through our company website career portal to see other available positions!

Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advancement opportunities without regard to race, color, religion, gender identity, national origin, age, or any other protected status under federal, state, or local law.