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Remote Call Evaluator Jobs in California (NOW HIRING)

Beacon Talent

Remote Psychiatrist

Walnut Creek, CA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Beacon Talent

Remote Psychiatrist

Oakland, CA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Beacon Talent

Remote Psychiatrist

San Francisco, CA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Beacon Talent

Remote Psychiatrist

Mill Valley, CA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Beacon Talent

Remote Psychiatrist

San Diego, CA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Beacon Talent

Remote Psychiatrist

Daly City, CA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Beacon Talent

Remote Psychiatrist

Los Angeles, CA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

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All JobsCall Evaluator JobsRemote Call Evaluator JobsRemote Call Evaluator Jobs in California

Remote Call Evaluator information

What is a remote call evaluator?

A Remote Call Evaluator is a professional who listens to and assesses recorded customer service or sales calls to ensure quality standards are met. They typically work from home and use evaluation criteria provided by their employer to score calls on factors such as professionalism, adherence to scripts, problem-solving, and customer satisfaction. Their feedback helps companies improve their customer service, train agents, and maintain compliance with company policies. This role requires good listening skills, attention to detail, and the ability to provide constructive feedback.

What are the key skills and qualifications needed to thrive as a remote call evaluator, and why are they important?

To thrive as a Remote Call Evaluator, you need strong analytical skills, attention to detail, and familiarity with customer service principles, often supported by experience in call centers or quality assurance. Proficiency with call recording and evaluation software, CRM systems, and sometimes certifications in quality assurance processes is typically required. Excellent listening skills, objectivity, and effective written communication help evaluators provide constructive and unbiased feedback. These skills are essential to ensure consistent customer service quality and to drive performance improvements across remote teams.

What are the main challenges faced by remote call evaluators and how can they be addressed?

Remote Call Evaluators often face challenges such as maintaining objectivity, managing a high volume of calls, and staying up-to-date with evaluation criteria. To address these, evaluators should follow standardized guidelines, take regular breaks to avoid fatigue, and participate in ongoing training sessions. Consistent communication with supervisors and team members also helps ensure alignment and continuous improvement in evaluation accuracy.

What is the difference between Remote Call Evaluator vs Remote Customer Service Representative?

AspectRemote Call EvaluatorRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in quality assuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome-based, focused on evaluating calls for quality and complianceHome-based, handling customer inquiries and providing support
Employer & Industry UsageUsed by market research firms, quality assurance teams, and call centersUsed by retail, telecom, and service industries for customer support

Remote Call Evaluators primarily assess call quality and compliance, focusing on evaluating recorded calls, while Remote Customer Service Representatives interact directly with customers to resolve issues. Both roles are home-based and require good communication skills, but their core responsibilities differ significantly.

How to become a remote call evaluator?

To become a remote call evaluator, candidates typically need strong communication skills, attention to detail, and the ability to assess call quality accurately. Relevant experience in customer service or quality assurance, along with familiarity with evaluation tools and sometimes completing training or certification programs, can improve chances of hiring. Most roles are part-time or flexible and require a reliable internet connection and a quiet workspace.

What are popular job titles related to Remote Call Evaluator jobs in California?

For Remote Call Evaluator jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Call Evaluator jobs in California look for?

The top searched job categories for Remote Call Evaluator jobs in California are:

What cities in California are hiring for Remote Call Evaluator jobs?

Cities in California with the most Remote Call Evaluator job openings:

Remote Call Evaluator jobs near you

Contact Center Specialist (Call Center Remote-US)

Irvine, CA • On-site, Remote

Westcliff University
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about Westcliff Universityexternal

$75K/yr

Full-time

Posted 11 days ago

Job description

Job Type
Full-time
Description
What if I told you, it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply?
What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?
See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.
At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together.
Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline - "Educate. Inspire, Empower." - is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.
By joining the Westcliff team, you'll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff's progress as we grow and succeed together!
Job Title: Contact Center Specialist (Remote)
Position Overview
The Contact Center Specialist plays a critical role in supporting the effectiveness and compliance of the enrollment contact center. This role focuses on managing call campaigns, monitoring call quality, and collaborating closely with Admissions Management to enhance advisor performance and training. The ideal candidate has a strong understanding of admissions or sales business practices, excels at using contact center technology, and is passionate about improving both operational efficiency and the student experience.
Key Responsibilities
Contact Center Operations & Workflow Support
In Zoom Contact Center:
  • Build, launch, and monitor outbound and inbound call campaigns and dialler campaigns
  • Configure and maintain automated workflows to ensure timely, efficient contact with prospective students.
  • Coordinate phone blitzes and specialized outreach campaigns in partnership with Admissions leadership.
  • In collaboration with IT department, implement new features and improvements
  • Identify opportunities to streamline systems, scripts, and workflows to improve conversion and compliance.
  • Develop and deliver call center user trainings

Quality Assurance & Performance Insights
  • Review recorded calls and transcripts for compliance, quality, and alignment with enrollment goals.
  • Identify keywords, red flags, or behavioral patterns that signal training or coaching needs.
  • Provide actionable insights to Admissions Management for follow-up and performance improvement.
  • Contribute to developing quality scorecards and call evaluation standards.

Collaboration & Training Support
  • Partner closely with Admissions Management to support advisor development, coaching, and accountability.
  • Share QA findings and trend data to inform training sessions and performance discussions.
  • Assist in onboarding new advisors by helping them understand outreach strategies, and quality standards.
  • Help ensure consistent messaging, adherence to scripts, and alignment with the institution's enrollment goals.

Workforce Coordination & Reporting
  • Support advisor scheduling, coverage, and time-off tracking to ensure adequate contact center staffing.
  • Maintain dashboards and reports on call volume, contact rates, and conversion trends.
    Communicate campaign performance and advisor engagement metrics to leadership.
  • Achieve/maintain service levels through workforce management
Qualifications
  • Bachelor's degree required
  • 3+ years of experience managing call center operations, overseeing technology, processes, and operations, including call campaigns, diallers, call quality, reporting, and collaborating to enhance staff and customer experience, and training.
  • Experience with Zoom Contact Center or similar system (Five9, Talkdesk, NICE, etc.) required.
  • Working knowledge of admissions business practices or sales processes strongly preferred.
  • Strong interpersonal and communication skills, with the ability to collaborate across departments.
  • Analytical mindset with experience using reports and dashboards to drive performance improvements.
  • Comfortable working remotely in a fast-paced, metrics-driven setting.

Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.
Salary Description
$75,000

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