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Remote Call Evaluator Jobs (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · Remote

$3 - $5/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Performance will be evaluated, in part, based on the successful execution of the responsibilities ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3K - $5K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Performance will be evaluated, in part, based on the successful execution of the responsibilities ...

Medicorp, Inc

The Bassett Medical Group is multispecialty with over 500 practitioners * 1:6 shared remote call ... specialty, training, and fair market evaluation based on industry standards * Group offers ...

Medicorp, Inc

... remote call Dedicated inpatient oncologist Outpatient only Salary Range: $600,000 - $675,000 based ... market evaluation based on industry standards Group offers Physicians an incentive plan with no ...

MCI Careers

Call Center Collections Supervisor

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Conduct regular team meetings, one-on-one coaching sessions, and performance evaluations to monitor ...

ValorVIP

Call Center Collections Supervisor

Tampa, FL · Remote

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Conduct regular team meetings, one-on-one coaching sessions, and performance evaluations to monitor ...

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How much do remote call evaluator jobs pay per year?

As of Jun 1, 2026, the average yearly pay for remote call evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Evaluator, and why are they important?

To thrive as a Remote Call Evaluator, you need strong analytical skills, attention to detail, and familiarity with customer service principles, often supported by experience in call centers or quality assurance. Proficiency with call recording and evaluation software, CRM systems, and sometimes certifications in quality assurance processes is typically required. Excellent listening skills, objectivity, and effective written communication help evaluators provide constructive and unbiased feedback. These skills are essential to ensure consistent customer service quality and to drive performance improvements across remote teams.

What are the main challenges faced by Remote Call Evaluators and how can they be addressed?

Remote Call Evaluators often face challenges such as maintaining objectivity, managing a high volume of calls, and staying up-to-date with evaluation criteria. To address these, evaluators should follow standardized guidelines, take regular breaks to avoid fatigue, and participate in ongoing training sessions. Consistent communication with supervisors and team members also helps ensure alignment and continuous improvement in evaluation accuracy.

What is a Remote Call Evaluator?

A Remote Call Evaluator is a professional who listens to and assesses recorded customer service or sales calls to ensure quality standards are met. They typically work from home and use evaluation criteria provided by their employer to score calls on factors such as professionalism, adherence to scripts, problem-solving, and customer satisfaction. Their feedback helps companies improve their customer service, train agents, and maintain compliance with company policies. This role requires good listening skills, attention to detail, and the ability to provide constructive feedback.

What is the difference between Remote Call Evaluator vs Remote Customer Service Representative?

AspectRemote Call EvaluatorRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in quality assuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome-based, focused on evaluating calls for quality and complianceHome-based, handling customer inquiries and providing support
Employer & Industry UsageUsed by market research firms, quality assurance teams, and call centersUsed by retail, telecom, and service industries for customer support

Remote Call Evaluators primarily assess call quality and compliance, focusing on evaluating recorded calls, while Remote Customer Service Representatives interact directly with customers to resolve issues. Both roles are home-based and require good communication skills, but their core responsibilities differ significantly.

More about Remote Call Evaluator jobs
What cities are hiring for Remote Call Evaluator jobs? Cities with the most Remote Call Evaluator job openings:
What are the most commonly searched types of Call Evaluator jobs? The most popular types of Call Evaluator jobs are:
What states have the most Remote Call Evaluator jobs? States with the most job openings for Remote Call Evaluator jobs include:
What job categories do people searching Remote Call Evaluator jobs look for? The top searched job categories for Remote Call Evaluator jobs are:
Remote Call Evaluator jobs near you
Infographic showing various Remote Call Evaluator job openings in the United States as of May 2026, with employment types broken down into 65% Part Time, and 35% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.
Remote Call Center Operations Supervisor

Remote Call Center Operations Supervisor

PharmaCentra, LLC

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Full-Time | Remote | Eastern Time Zone | High-Volume Call Center
PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays.
Responsibilities
  • Supervise remote call center agents and ensure productivity, quality, and service goals are met
  • Monitor KPIs: handle time, service level, attendance, and quality
  • Provide real-time coaching and performance management
  • Participate in hiring, training, and performance evaluations
  • Handle escalations and support operational improvements

Qualifications
  • 3+ years direct call center supervisory experience, preferably in remote, high-volume environments
  • Proven experience managing inbound and outbound call operations
  • Strong coaching, leadership, and communication skills
  • Advanced computer skills (MS Office) and ability to learn call center systems quickly
  • Quiet home workspace with reliable high-speed internet

Schedule
  • Full-time (40 hours/week)
  • Flexible, generally 11:00 AM - 7:00 PM EST
  • Occasional evenings/weekends/holidays as needed

Benefits
  • Health, Dental, Vision
  • Paid Time Off & Holidays
  • Company-paid Life & Short/Long-Term Disability
  • 401(k) after 1 year

Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application.
Offer of employment is conditioned upon passing a background check.

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