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Remote Call Evaluator Jobs (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Performance will be evaluated, in part, based on the successful execution of the responsibilities ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ... Performance will be evaluated, in part, based on the successful execution of the responsibilities ...

Oak St. Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

... are evaluation. You will work diligently to meet department productivity, quality, and customer ... Previous outbound call center or high volume experience working in a metrics driven environment ...

Oak St. Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

... are evaluation. You will work diligently to meet department productivity, quality, and customer ... Previous outbound call center or high volume experience working in a metrics driven environment ...

Oak St. Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

... are evaluation. You will work diligently to meet department productivity, quality, and customer ... Previous outbound call center or high volume experience working in a metrics driven environment ...

Oak St. Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

... are evaluation. You will work diligently to meet department productivity, quality, and customer ... Previous outbound call center or high volume experience working in a metrics driven environment ...

Oak St. Health

Outbound Call Center Rep (Remote)

$15 - $26.93/hr

... are evaluation. You will work diligently to meet department productivity, quality, and customer ... Previous outbound call center or high volume experience working in a metrics driven environment ...

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Remote Call Evaluator information

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$29.5K

$65.5K

$106.5K

How much do remote call evaluator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote call evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is a remote call evaluator?

A Remote Call Evaluator is a professional who listens to and assesses recorded customer service or sales calls to ensure quality standards are met. They typically work from home and use evaluation criteria provided by their employer to score calls on factors such as professionalism, adherence to scripts, problem-solving, and customer satisfaction. Their feedback helps companies improve their customer service, train agents, and maintain compliance with company policies. This role requires good listening skills, attention to detail, and the ability to provide constructive feedback.

What are the key skills and qualifications needed to thrive as a remote call evaluator, and why are they important?

To thrive as a Remote Call Evaluator, you need strong analytical skills, attention to detail, and familiarity with customer service principles, often supported by experience in call centers or quality assurance. Proficiency with call recording and evaluation software, CRM systems, and sometimes certifications in quality assurance processes is typically required. Excellent listening skills, objectivity, and effective written communication help evaluators provide constructive and unbiased feedback. These skills are essential to ensure consistent customer service quality and to drive performance improvements across remote teams.

What are the main challenges faced by remote call evaluators and how can they be addressed?

Remote Call Evaluators often face challenges such as maintaining objectivity, managing a high volume of calls, and staying up-to-date with evaluation criteria. To address these, evaluators should follow standardized guidelines, take regular breaks to avoid fatigue, and participate in ongoing training sessions. Consistent communication with supervisors and team members also helps ensure alignment and continuous improvement in evaluation accuracy.

What is the difference between Remote Call Evaluator vs Remote Customer Service Representative?

AspectRemote Call EvaluatorRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in quality assuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome-based, focused on evaluating calls for quality and complianceHome-based, handling customer inquiries and providing support
Employer & Industry UsageUsed by market research firms, quality assurance teams, and call centersUsed by retail, telecom, and service industries for customer support

Remote Call Evaluators primarily assess call quality and compliance, focusing on evaluating recorded calls, while Remote Customer Service Representatives interact directly with customers to resolve issues. Both roles are home-based and require good communication skills, but their core responsibilities differ significantly.

How to become a remote call evaluator?

To become a remote call evaluator, candidates typically need strong communication skills, attention to detail, and the ability to assess call quality accurately. Relevant experience in customer service or quality assurance, along with familiarity with evaluation tools and sometimes completing training or certification programs, can improve chances of hiring. Most roles are part-time or flexible and require a reliable internet connection and a quiet workspace.
More about Remote Call Evaluator jobs

What cities are hiring for Remote Call Evaluator jobs?

Cities with the most Remote Call Evaluator job openings:

What are the most commonly searched types of Call Evaluator jobs?

The most popular types of Call Evaluator jobs are:

What states have the most Remote Call Evaluator jobs?

States with the most job openings for Remote Call Evaluator jobs include:

What are popular job titles related to Remote Call Evaluator jobs?

For Remote Call Evaluator jobs, the most frequently searched job titles are:

Remote Call Evaluator jobs near you
Infographic showing various Remote Call Evaluator job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.

Call Center Representative - Healthcare Scheduling & Patient Support

Remote

Janie Jobs
See more jobs at Janie Jobsexternal

$16.50 - $20.50/hr

Other

Posted 9 days ago

Job description

Call Center Representative – Healthcare Scheduling & Patient Support

We are hiring remote Call Center Representatives to support a fast-paced healthcare operation focused on patient scheduling and coordination. This role is ideal for professionals with previous experience in customer service, healthcare support, medical scheduling, or call center operations who thrive in structured, high-volume environments. This is a fully remote position supporting patients across the United States. Agents will handle inbound and outbound communications related to appointment coordination, medication refill requests, and general patient support. Because this is a call center environment, candidates must have excellent communication skills, strong attention to detail, stable internet and power infrastructure, and a professional home office setup.

Key Responsibilities

  • Schedule patient appointments accurately and efficiently
  • Handle appointment reschedules and cancellations
  • Assist patients with medication refill requests
  • Perform appointment and case status checks
  • Conduct outbound callback communications to patients who requested follow-up assistance
  • Maintain professionalism and empathy during all patient interactions
  • Document interactions clearly and accurately within internal systems
  • Follow established workflows, scripts, and compliance procedures
  • Meet productivity, attendance, and quality expectations in a high-volume environment

Required Qualifications

  • Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment
  • Strong English communication skills, both written and verbal
  • Comfortable handling high call volumes and multitasking
  • Strong organizational skills and attention to detail
  • Ability to work independently in a fully remote environment
  • Professional and customer-focused communication style
  • Reliable attendance and schedule adherence

Technical & Home Office Requirements (Mandatory)

Candidates qualified and selected will receive a stipend to purchase required equipment before starting training.

Required Equipment

  • Laptop
  • External monitor
  • Noise-cancelling headset
  • LAN cable
  • LAN adapter (if required for device compatibility)

Minimum Computer Specifications

  • Intel Core i5 Processor – 12th Generation minimum
  • 16GB RAM minimum
  • 256GB SSD minimum

Internet & Power Requirements

  • Minimum internet speed: 100 Mbps
  • Wired internet connection preferred
  • Stable and reliable electricity required
  • Backup power solution required and non-negotiable
  • Backup internet solution required and non-negotiable

A live internet speed test will be conducted during the recruiting process.

Training Process

All selected candidates must successfully complete a mandatory 4-week training program before joining the live production queue. Admission into live operations will depend on successfully passing a live call evaluation/exam during training. Additional training details, including schedule and compensation information, will be shared during the recruitment process.

Documentary Requirements

  • Government-issued ID
  • Proof of residence
  • Local tax documentation required in their country

Preferred Candidate Locations

We are prioritizing candidates located in urban or metropolitan areas with strong infrastructure and reliable internet/power stability.

Important Notes

  • This is a remote call center position with strict attendance and performance expectations
  • Outbound calls are part of the role responsibilities; these are callback communications requested by patients and are not cold calling activities
  • Candidates must maintain a professional and distraction-free work environment
  • Reliable technology and connectivity are mission-critical for this role
  • Final hiring decision is contingent upon successful completion of the 4-week training program

Apply