2

Remote Call Evaluator Jobs in Delaware (NOW HIRING)

Financial Advisor

Wilmington, DE · On-site +1

$96K - $110K/yr

If you're the person your friends call "a lot" because you triple-check dinner reservations, you ... floating remote days per year (contractor at the house? Doctor's appointment? Work from home.

Your mission will include evaluating user needs, crafting stunning mockups and navigation ... REMOTE ELIGIBILITY: Hybrid to Seaford, DE, Minneapolis, MN or Fort Worth, TX office ESSENTIAL ...

Remote Call Evaluator information

What is a remote call evaluator?

A Remote Call Evaluator is a professional who listens to and assesses recorded customer service or sales calls to ensure quality standards are met. They typically work from home and use evaluation criteria provided by their employer to score calls on factors such as professionalism, adherence to scripts, problem-solving, and customer satisfaction. Their feedback helps companies improve their customer service, train agents, and maintain compliance with company policies. This role requires good listening skills, attention to detail, and the ability to provide constructive feedback.

What are the key skills and qualifications needed to thrive as a remote call evaluator, and why are they important?

To thrive as a Remote Call Evaluator, you need strong analytical skills, attention to detail, and familiarity with customer service principles, often supported by experience in call centers or quality assurance. Proficiency with call recording and evaluation software, CRM systems, and sometimes certifications in quality assurance processes is typically required. Excellent listening skills, objectivity, and effective written communication help evaluators provide constructive and unbiased feedback. These skills are essential to ensure consistent customer service quality and to drive performance improvements across remote teams.

What are the main challenges faced by remote call evaluators and how can they be addressed?

Remote Call Evaluators often face challenges such as maintaining objectivity, managing a high volume of calls, and staying up-to-date with evaluation criteria. To address these, evaluators should follow standardized guidelines, take regular breaks to avoid fatigue, and participate in ongoing training sessions. Consistent communication with supervisors and team members also helps ensure alignment and continuous improvement in evaluation accuracy.

What is the difference between Remote Call Evaluator vs Remote Customer Service Representative?

AspectRemote Call EvaluatorRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in quality assuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome-based, focused on evaluating calls for quality and complianceHome-based, handling customer inquiries and providing support
Employer & Industry UsageUsed by market research firms, quality assurance teams, and call centersUsed by retail, telecom, and service industries for customer support

Remote Call Evaluators primarily assess call quality and compliance, focusing on evaluating recorded calls, while Remote Customer Service Representatives interact directly with customers to resolve issues. Both roles are home-based and require good communication skills, but their core responsibilities differ significantly.

How to become a remote call evaluator?

To become a remote call evaluator, candidates typically need strong communication skills, attention to detail, and the ability to assess call quality accurately. Relevant experience in customer service or quality assurance, along with familiarity with evaluation tools and sometimes completing training or certification programs, can improve chances of hiring. Most roles are part-time or flexible and require a reliable internet connection and a quiet workspace.

What are popular job titles related to Remote Call Evaluator jobs in Delaware?

For Remote Call Evaluator jobs in Delaware, the most frequently searched job titles are:

What cities in Delaware are hiring for Remote Call Evaluator jobs?

Cities in Delaware with the most Remote Call Evaluator job openings:

Feed Sales Representative - Equine

Milford, DE • Remote

Land O'Lakes
Agriculture • 5 - 10K employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Key responsibilities

  • Conduct farm or facility visits to assess feeding programs and recommend Purina-backed solutions.

  • Network within the livestock and lifestyle animal industries to share best practices and create new business opportunities.

  • Organize and lead educational events and on-site demonstrations to increase brand awareness, dealer traffic, and customer loyalty.


Land O'Lakes rating

8.2

Company rating: 8.2 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

70th of 445 rated food and drinks producers


Job description

Feed Sales Representative - Equine

The Entry Level Livestock/Lifestyle Product Specialist supports and grows the livestock and lifestyle product portfolio, drives product demand, builds dealer/co-op relationships, and delivers exceptional customer service. Ideal candidates are passionate about agriculture and animal care, and eager to develop technical expertise and market knowledge. 

Location: This is a remote (virtual) field-based sales position that must be located within the geographic territory of the Delmarva Peninsula (Delaware, Maryland, and Virginia). The position territory will only conduct sales activity within the peninsula.

Species focus: Calling on animal owners (heavy focus on equine) to evaluate existing feeding programs, and to recommend and assist them with their nutritional programs. An education or background with horses is preferred.

Key Responsibilities

  • Conduct up to 25 farm or facility visits weekly to assess feeding programs and recommend Purina-backed solutions. 

  • Network across the livestock and lifestyle animal industries to share best practices and create new business opportunities. 

  • Support sales and market share by introducing innovative feed products and programs to new and existing clients. 

  • Manage and grow an existing book of business from day one, with access to established customer relationships and immediate sales opportunities.  

  • Build and maintain strong relationships with dealer/co-op teams and Purina experts to support partner goals. 

  • Develop expertise in Purina’s research, innovation, and sustainability to deliver value in every customer interaction. 

  • Organize and lead educational events and on-site demonstrations to increase brand awareness, dealer traffic, and customer loyalty. 

  • Operate autonomously in a flexible, remote work environment, managing territory, schedule, and customer relationships with supported direction from supervisor. 

  • Coordinate and execute product strategy, marketing initiatives, product launches, and field events with cross-functional teams. 

  • Participate in team meetings and sales training, implement sales strategies, and collaborate with peers for continuous improvement. 

  • Use CRM systems (e.g., Salesforce) and technology tools (e.g., Power BI) to record activities and inform business decisions. 

Qualifications: 

  • Bachelor's degree in Animal Science or related field strongly desired. 

  • Candidates with a pending bachelor’s degree or candidates who possess proven sales and industry experience may be considered. 

  • 0-3 years of experience. 

  • Strong interest in livestock care and agricultural products. 

  • Excellent communication and interpersonal skills; ability to work independently and in teams. 

  • Customer service or sales support experience. 

  • 5-10% overnight travel plus daily travel in assigned geography.  

Competencies & Other Skills  

  • Demonstrate agility, integrity, and professionalism while adapting to changing market conditions and navigating a matrix-reporting structure. 

  • Exhibit excellent verbal and written communication, strong organization, and effective time management. 

  • Show high internal drive, relationship-building ability, and leadership in team environments. 

  • Make multiple daily sales calls to customers and prospects. 

  • Engage in on-farm interactions, including animal evaluations, in all weather conditions. 

  • Network within the industry to connect producers and build business relationships. 

  • Lift and carry up to 50 pounds. 

  • Deliver effective public speaking presentations. 

This is a sales role that is compensated with a target mix of base salary plus commission. Base salary is dependent upon experience/tenure and generally ranges between:

$53,000-$65,000

Target bonus is: Ten Thousand

In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.


Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. 

Land O'Lakes does not use Automated Decision-Making Technology, as defined by California law, to substantially replace human decision-making or make significant decisions about applications for employment or contracting opportunities.


What Land O'Lakes employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Land O'Lakes logo

About Land O'Lakes

Sourced by ZipRecruiter

Join our team and be a part of a 100-year-old farmer- and retailer-owned cooperative that is actively shaping the future of the global food and agriculture industry.

Industry

Agriculture

Company size

5,001 - 10,000 Employees

Headquarters location

Arden Hills, MN, US

Social media