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Call Evaluator Jobs (NOW HIRING)

Applies advanced technical skills and knowledge in the performance of inspection and evaluation of ... a call at (817) 529-4000 Thanks for taking the time to apply and we look forward to working with ...

Applies advanced technical skills and knowledge in the performance of inspection and evaluation of ... a call at (817) 529-4000 Thanks for taking the time to apply and we look forward to working with ...

Call Center Trainer

Fayetteville, NC ยท On-site

$15.50/hr

This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal ...

This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal ...

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Call Evaluator information

See salary details

$29.5K

$65.5K

$106.5K

How much do call evaluator jobs pay per year?

As of Jun 10, 2026, the average yearly pay for call evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Call Evaluator, and how do they interact with other teams?

A typical day for a Call Evaluator involves reviewing recorded or live customer service calls, scoring them against quality standards, and documenting detailed feedback for agents. Call Evaluators often participate in calibration sessions and collaborate with team leaders or managers to align on evaluation criteria. They may also meet with agents individually to discuss performance trends and offer coaching suggestions. This role requires close collaboration with quality assurance teams and customer service departments to ensure continuous improvement in service delivery.

What is a Call Evaluator job?

A Call Evaluator is responsible for reviewing and analyzing recorded customer service calls to assess quality, compliance, and effectiveness. They use predefined criteria to score interactions, provide feedback to agents, and help improve overall customer service performance. Their role ensures that company standards and customer experience expectations are met.

What are the key skills and qualifications needed to thrive in the Call Evaluator position, and why are they important?

To thrive as a Call Evaluator, you need strong analytical skills, attention to detail, and experience in customer service or quality assurance. Familiarity with call recording and evaluation software, as well as CRM systems, is typically required, and certifications in quality assurance can be advantageous. Active listening, impartiality, and effective written communication are vital soft skills for providing constructive feedback. These abilities ensure accurate, fair evaluations that drive customer service improvements and maintain high organizational standards.

More about Call Evaluator jobs
What are the most commonly searched types of Call Evaluator jobs? The most popular types of Call Evaluator jobs are:
What states have the most Call Evaluator jobs? States with the most job openings for Call Evaluator jobs include:
Infographic showing various Call Evaluator job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $65,471 per year, or $31.5 per hour.
Temp Evaluator

Temp Evaluator

APA Services

Tulsa, OK โ€ข On-site

Temporary

Posted 23 days ago


Job description

Summary Statement: Applies advanced technical skills and knowledge in the performance of inspection and evaluation of incoming aerostructure parts, components and subsystems of operational aircraft for overhaul and/or repair through interpretation of original equipment manufacturer technical data and Company technical data to ensure compliance to FAA regulations and customer requirements.
Essential Duties and Responsibilities
Provides complete evaluation of and defines the processes for reconditioning, repair or replacement of aerostructure parts, components and subsystems of operational aircraft that are varied but generally not complex of products and processes requiring some skill and experience.
Requirements
4+ Assembly / Aircraft Mechanic Experience and Experience looking up Tech Data Experience may be substituted for the formal education and training requirements in this section at the discretion of management. This is a dual role (Mechanic + Evaluator) A&P Preferred but not required High School graduate with technical school related to aircraft or manufacturing processes preferred, and a minimum of four (4) years of experience as an aerostructure mechanic, aerostructure inspector or evaluator, or equivalent combination of education and experience.
Miscellaneous
About Our Client
Contract
Constant Cash
Constant Cash is a referral program that allows individuals to make extra money simply by referring qualified candidates. https://apaconstantcash.com
We know it takes great people to do great work, so if you're interested in joining the APA Services family give us a call at (817) 529-4000
Thanks for taking the time to apply and we look forward to working with you soon.
Job ID
393657813883723

APA Services logo

About APA Services

Sourced by ZipRecruiter

Founded in 1999, APA Aviation Staffing, LLC (DBA: APA Services) is a leading staffing services supplier to the aviation industry. APA's diverse offerings, capabilities and proven track record of successfully delivering top-notch talent to our clients has made it possible not only survive but thrive, in the aviation industry for over two decades! Our recruiters take pride in the body of work that they build as they successfully match skilled professionals with the needs of our clients. Our recruiters primarily place the following trades: licensed A&P mechanics, sheetmetal mechanics, avionics technicians, inspectors, cabinet builders, cabinet painter/finishers, upholstery specialist and sewers, aircraft painters, composite technicians, manufacturing engineers, material handlers, and more!

Industry

Aerospace product and parts manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1999

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