Harrisburg, PA · On-site
$46K - $50K/yr
Monitor employee performance and identify improvement opportunities using call evaluation sheets * Partner with the local Sales Managers within your Region to maximize calendar efficiencies * Meet ...
New
Harrisburg, PA · On-site
$46K - $50K/yr
Monitor employee performance and identify improvement opportunities using call evaluation sheets * Partner with the local Sales Managers within your Region to maximize calendar efficiencies * Meet ...
New
Harrisburg, PA · On-site
$46K - $50K/yr
Monitor employee performance and identify improvement opportunities using call evaluation sheets * Partner with the local Sales Managers within your Region to maximize calendar efficiencies * Meet ...
New
Harrisburg, PA · On-site
$46K - $50K/yr
Monitor employee performance and identify improvement opportunities using call evaluation sheets * Partner with the local Sales Managers within your Region to maximize calendar efficiencies * Meet ...
New
Harrisburg, PA · On-site
$46K - $50K/yr
Monitor employee performance and identify improvement opportunities using call evaluation sheets * Partner with the local Sales Managers within your Region to maximize calendar efficiencies * Meet ...
Harrisburg, PA · On-site
$46K - $50K/yr
Monitor employee performance and identify improvement opportunities using call evaluation sheets * Partner with the local Sales Managers within your Region to maximize calendar efficiencies * Meet ...
$15.25 - $20.25/hr
Call Center Onsite training for 8 weeks in Land O' Lakes, FL. Position Summary: To deliver ... evaluations, or decisions based on sensory or judgmental criteria. Orlando Health proudly embraces ...
New
$15.25 - $20.25/hr
Call Center Onsite training for 8 weeks in Land O' Lakes, FL. Position Summary: To deliver ... evaluations, or decisions based on sensory or judgmental criteria. Orlando Health proudly embraces ...
New
An approved evaluator shall provide the parent with information on the evaluation findings and ... Log into the review meeting with the Teams link or conference call ID provided, unless instructed ...
An approved evaluator shall provide the parent with information on the evaluation findings and ... Log into the review meeting with the Teams link or conference call ID provided, unless instructed ...
Gurnee, IL · On-site
$63K - $105K/yr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close ... meetings, performance evaluations, feedback, and professional development planning. * Own ...
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Gurnee, IL · On-site
$63K - $105K/yr
The Call Center Manager provides day-to-day leadership and direction for the Call Center in close ... meetings, performance evaluations, feedback, and professional development planning. * Own ...
An approved evaluator shall provide the parent with information on the evaluation findings and ... Log into the review meeting with the Teams link or conference call ID provided, unless instructed ...
An approved evaluator shall provide the parent with information on the evaluation findings and ... Log into the review meeting with the Teams link or conference call ID provided, unless instructed ...
Savannah, GA · On-site
$42K/yr
Can you exercise sound judgment while evaluating situations in a split second? * Can you multi-task ... Call Takers provide a critical role in the delivery of emergency response services. Chatham County ...
Savannah, GA · On-site
$42K/yr
Can you exercise sound judgment while evaluating situations in a split second? * Can you multi-task ... Call Takers provide a critical role in the delivery of emergency response services. Chatham County ...
Louisville, KY · On-site
$24 - $28/hr
The Call Center Supervisor provides leadership, coaching, and technical support to a team of 10 ... and performance evaluations. * Performance Tracking : Monitor key performance indicators (KPIs ...
Louisville, KY · On-site
$24 - $28/hr
The Call Center Supervisor provides leadership, coaching, and technical support to a team of 10 ... and performance evaluations. * Performance Tracking : Monitor key performance indicators (KPIs ...
$54K - $65K/yr
Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... evaluations on a weekly basis during their trainee employment. This is necessary due to the high ...
$54K - $65K/yr
Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... evaluations on a weekly basis during their trainee employment. This is necessary due to the high ...
Modesto, CA · On-site
$52K - $63K/yr
Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... Applicants are invited to a panel interview in which they will be evaluated by County subject ...
New
Modesto, CA · On-site
$52K - $63K/yr
Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... Applicants are invited to a panel interview in which they will be evaluated by County subject ...
New
Modesto, CA · On-site
$52K - $63K/yr
Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... Applicants are invited to a panel interview in which they will be evaluated by County subject ...
Modesto, CA · On-site
$52K - $63K/yr
Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... Applicants are invited to a panel interview in which they will be evaluated by County subject ...
$19 - $21/hr
The Call Center Supervisor is responsible for overseeing the daily operations of the call center ... Conduct regular performance evaluations and provide constructive feedback. * Monitor calls for ...
$19 - $21/hr
The Call Center Supervisor is responsible for overseeing the daily operations of the call center ... Conduct regular performance evaluations and provide constructive feedback. * Monitor calls for ...
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
Johnston, RI · On-site
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
Johnston, RI · On-site
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
Johnston, RI · On-site
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
Johnston, RI · On-site
$75K - $96K/yr
Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...
Savannah, GA · On-site
$42K/yr
Can you exercise sound judgment while evaluating situations in a split second. Can you multi-task ... Call Takers provide a critical role in the delivery of emergency response services. Chatham County ...
Savannah, GA · On-site
$42K/yr
Can you exercise sound judgment while evaluating situations in a split second. Can you multi-task ... Call Takers provide a critical role in the delivery of emergency response services. Chatham County ...
IDG is seeking experienced professionals for independent evaluation work in West Africa. We are currently soliciting CVs from qualified individuals with expertise in one or more of the following ...
IDG is seeking experienced professionals for independent evaluation work in West Africa. We are currently soliciting CVs from qualified individuals with expertise in one or more of the following ...
Kenner, LA · On-site
Job Title Call Taker This is responsible work dealing with the public, in relation to receiving ... Must be able to successfully pass a psychological evaluation given by the Department psychologist.
Kenner, LA · On-site
Job Title Call Taker This is responsible work dealing with the public, in relation to receiving ... Must be able to successfully pass a psychological evaluation given by the Department psychologist.
$29.5K - $36.5K
13% of jobs
$36.5K - $43.5K
12% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$43.5K - $50.5K
14% of jobs
The median wage is $56.6K / yr.
$50.5K - $57.5K
13% of jobs
$57.5K - $64.5K
12% of jobs
$64.5K - $71.5K
6% of jobs
$75.7K is the 75th percentile. Wages above this are outliers.
$71.5K - $78.5K
9% of jobs
$78.5K - $85.5K
11% of jobs
$85.5K - $92.5K
4% of jobs
$92.5K - $99.5K
4% of jobs
$99.5K - $106.5K
2% of jobs
$29.5K
$65.5K
$106.5K
A typical day for a Call Evaluator involves reviewing recorded or live customer service calls, scoring them against quality standards, and documenting detailed feedback for agents. Call Evaluators often participate in calibration sessions and collaborate with team leaders or managers to align on evaluation criteria. They may also meet with agents individually to discuss performance trends and offer coaching suggestions. This role requires close collaboration with quality assurance teams and customer service departments to ensure continuous improvement in service delivery.
A Call Evaluator is responsible for reviewing and analyzing recorded customer service calls to assess quality, compliance, and effectiveness. They use predefined criteria to score interactions, provide feedback to agents, and help improve overall customer service performance. Their role ensures that company standards and customer experience expectations are met.
To thrive as a Call Evaluator, you need strong analytical skills, attention to detail, and experience in customer service or quality assurance. Familiarity with call recording and evaluation software, as well as CRM systems, is typically required, and certifications in quality assurance can be advantageous. Active listening, impartiality, and effective written communication are vital soft skills for providing constructive feedback. These abilities ensure accurate, fair evaluations that drive customer service improvements and maintain high organizational standards.
$46K - $50K/yr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted yesterday
New
Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday 11:30am to 8pm, and Saturday 8:00am to 4:30pm (Guaranteed two days off!)
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, and Doors. West Shore Home operates in over 41 locations nationwide and is home to over 3,000 employees!
Purpose of PositionAs a Confirmation Team Lead at West Shore Home, you will contribute to our mission of Bringing Happiness to Every Home by overseeing a team of Appointment Coordinators, ensuring key metrics and KPIs are met, and taking ownership of Confirmation results for specified regions. You will report directly to the Confirmation Manager and work closely with the Inside Sales teams.
Key Role AccountabilitiesWe believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home ® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.
