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Call Evaluator Jobs (NOW HIRING)

University of Missouri

Admissions Evaluator

Columbia, MO · On-site

$15.50 - $17/hr

Process transfer and test credit evaluations, including entering test score data into system ... To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

West Shore Home

Call Center Supervisor

Harrisburg, PA · On-site

$46K - $50K/yr

Monitor employee performance and identify improvement opportunities using call evaluation sheets * Partner with the local Sales Managers within your Region to maximize calendar efficiencies * Meet ...

Chatham County, GA

Call Taker Trainee

Savannah, GA · On-site

$42K/yr

Can you exercise sound judgment while evaluating situations in a split second? * Can you multi-task ... Call Takers provide a critical role in the delivery of emergency response services. Chatham County ...

Stanislaus County

Emergency Call Taker

Modesto, CA · On-site

$54K - $65K/yr

Emergency Call Takers must remain composed, focused, and display sound judgement during high-risk ... evaluations on a weekly basis during their trainee employment. This is necessary due to the high ...

Chatham County Government

Call Taker Trainee

Savannah, GA · On-site

$42K/yr

Can you exercise sound judgment while evaluating situations in a split second. Can you multi-task ... Call Takers provide a critical role in the delivery of emergency response services. Chatham County ...

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Call Evaluator information

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$65.5K

$106.5K

How much do call evaluator jobs pay per year?

As of Aug 26, 2026, the average yearly pay for call evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is a call evaluator?

A Call Evaluator is responsible for reviewing and analyzing recorded customer service calls to assess quality, compliance, and effectiveness. They use predefined criteria to score interactions, provide feedback to agents, and help improve overall customer service performance. Their role ensures that company standards and customer experience expectations are met.

What does a call evaluator do?

A typical day for a Call Evaluator involves reviewing recorded or live customer service calls, scoring them against quality standards, and documenting detailed feedback for agents. Call Evaluators often participate in calibration sessions and collaborate with team leaders or managers to align on evaluation criteria. They may also meet with agents individually to discuss performance trends and offer coaching suggestions. This role requires close collaboration with quality assurance teams and customer service departments to ensure continuous improvement in service delivery.

What skills and qualifications are needed to thrive as a call evaluator?

To thrive as a Call Evaluator, you need strong analytical skills, attention to detail, and experience in customer service or quality assurance. Familiarity with call recording and evaluation software, as well as CRM systems, is typically required, and certifications in quality assurance can be advantageous. Active listening, impartiality, and effective written communication are vital soft skills for providing constructive feedback. These abilities ensure accurate, fair evaluations that drive customer service improvements and maintain high organizational standards.

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What states have the most Call Evaluator jobs?

States with the most job openings for Call Evaluator jobs include:

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Call Evaluator jobs near you
Infographic showing various Call Evaluator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.

Admissions Evaluator

University of Missouri

Columbia, MO • On-site

$15.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

University Of Missouri rating

7.3

Company rating: 7.3 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

363rd of 622 rated colleges and universities

Job description

Hiring Department
Office of Admissions
Job Description
This is analytical, detail-oriented work involving the evaluation and processing of student records, applications and other data for the purposes of admission to the University. This includes applications from freshman, transfers, visiting students, and students requesting readmission.
  • Review files of applicants, determining admissibility; request and or prepare all correspondence to applicants and manage files of more than 2,000 applicants.
  • Answer telephone and e-mail correspondence. Counsel and give advice to applicants, and occasionally their parents, as well as communication with high school counselors regarding specific applicant issues.
  • Process transfer and test credit evaluations, including entering test score data into system.
  • Enter high school core courses, college courses, and other data from applications and transcripts, correct data and problem solve with procedural and data entry problems.

Shift
M-F, 8am-5pm on the Mizzou campus
Minimum Qualifications
A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary
Preferred Qualifications
Requires clear understanding of higher education practices. Knowledge and experience with PeopleSoft, Slate, and document imaging is preferred.
Anticipated Hiring Range
Salary Range: $15.50 - $17.00 hourly
Grade: GGS-6
University Title: Student Support Specialist
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
Cover letter and resume highlighting relevant education and experience.
Sponsorship Information
Employment visa sponsorship is not available for this position.
Community Information
Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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About University of Missouri

Sourced by ZipRecruiter

The University of Missouri, based in Columbia, MO, US; is a public, land-grant research institution with an established reputation in academic excellence, industry relevance, and societal impact. Founded in 1839, it was the first public university located west of the Mississippi River. The institution spans various industries in the education sector with its multitude of undergraduate, graduate, and professional degree programs across various disciplines. The University's mission is centered on improving lives, enhancing communities, advancing health, and fostering excellence through its teaching, research, and engagement activities. U-M has some significant achievements under its belt including pioneering the world's first school of journalism and being one of the only six public universities in the US that accommodates medicine, veterinary medicine, and law in one campus.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Columbia, MO, US

Year founded

1839

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