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Call Evaluator Jobs (NOW HIRING)

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

Oversee the execution of call monitoring evaluations to ensure accuracy, consistency, and adherence to approved criteria and scorecards. * Ensure calibration activities are completed regularly to ...

TEKsystems

Quality Assurance Evaluator

Englewood, CO

$24.04 - $26.44/hr

Customer Contact Quality Evaluator (Call Center QA) Start Date: July 27th Location: Englewood, CO, 80112 (Onsite - 5 days per week) Pay: $24.00 - $26.00/hour (paid weekly) About the Role We are ...

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Call Evaluator information

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$29.5K

$65.5K

$106.5K

How much do call evaluator jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Call Evaluator, and how do they interact with other teams?

A typical day for a Call Evaluator involves reviewing recorded or live customer service calls, scoring them against quality standards, and documenting detailed feedback for agents. Call Evaluators often participate in calibration sessions and collaborate with team leaders or managers to align on evaluation criteria. They may also meet with agents individually to discuss performance trends and offer coaching suggestions. This role requires close collaboration with quality assurance teams and customer service departments to ensure continuous improvement in service delivery.

What is a Call Evaluator job?

A Call Evaluator is responsible for reviewing and analyzing recorded customer service calls to assess quality, compliance, and effectiveness. They use predefined criteria to score interactions, provide feedback to agents, and help improve overall customer service performance. Their role ensures that company standards and customer experience expectations are met.

What are the key skills and qualifications needed to thrive in the Call Evaluator position, and why are they important?

To thrive as a Call Evaluator, you need strong analytical skills, attention to detail, and experience in customer service or quality assurance. Familiarity with call recording and evaluation software, as well as CRM systems, is typically required, and certifications in quality assurance can be advantageous. Active listening, impartiality, and effective written communication are vital soft skills for providing constructive feedback. These abilities ensure accurate, fair evaluations that drive customer service improvements and maintain high organizational standards.

More about Call Evaluator jobs
What are the most commonly searched types of Call Evaluator jobs? The most popular types of Call Evaluator jobs are:
What states have the most Call Evaluator jobs? States with the most job openings for Call Evaluator jobs include:
What job categories do people searching Call Evaluator jobs look for? The top searched job categories for Call Evaluator jobs are:
Call Evaluator jobs near you
Infographic showing various Call Evaluator job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.
Transfer Credit Evaluator

Transfer Credit Evaluator

University of North Alabama

Florence, AL • On-site

$36K - $48K/yr

Other

Posted 6 days ago

Job description

Salary : $36,408.00 - $48,544.00 Annually
Location : Florence, Alabama
Job Type: Staff
Division: Academic Affairs
Department: University Registrar
Opening Date: 07/09/2026
Closing Date: 7/23/2026 11:59 PM Central
FLSA: Non-Exempt
Job openings are posted for a minimum of seven days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. The posted salary and/or position title may be adjusted dependent on the successful candidate's education, experience, and unique qualifications as they relate to the position. Sponsorship is not available for any staff positions and unless otherwise indicated within the posting information is not available for most faculty positions.
Description
This position is responsible for evaluating transfer credit for all student populations. Additional responsibilities include serving as a contact person for student and staff inquiries regarding articulations. Sponsorship is not available for this position.
Essential Job Duties
  • Complete individualized major checklists in a timely and accurate manner for all accepted students met by: transfer courses, Advanced Placement, International Baccalaureate, Dual Credit, and College-Level Examination Program credit.
  • Demonstrate knowledge of the University's general education curriculum, major requirements, and Alabama's two-year transfer guides;
  • Assist with the creation and maintenance of transfer credit related documents including the Transfer Evaluation System (TES), including the input of all approved articulations in the database;
  • Serve as a contact person and resource for transfer credit related questions and explanations of transfer credit evaluations for the entire campus;
  • Assist with the distribution of the Petition for External Credit form for students with AP and CLEP exam credit;
  • Assist with the official document scanning and indexing for student records, maintain processes and procedures of student evaluation, and participates in training opportunities within the office and external programs;
  • Provide support to the office during peak student enrollment and degree completion cycles;
  • Provide excellent customer service to students, staff, faculty, and other visitors while observing FERPA regulations;
  • Responsible for making sure files are up-to-date, majors are correct, and most recent transcripts received before advising cycles begin;
  • Assist with the compilation, distribution, collection, and organization of course descriptions, syllabi, and other supporting document in performing course articulations;
  • Update transfer guides for the Alabama two-year system, as needed;
  • Serve as the designated representative for transcript evaluations needed for Athletics, including prospective students;
  • Attend and participate in professional meetings both on and off campus;
  • Perform all other duties as assigned.
ADDITIONAL DUTIES:
To be determined.
Minimum Qualifications
  • Bachelor's degree, required;
  • Two or more years of experience in a Registrar or Admissions office at the college level, preferred;
  • Experience with the evaluation of transfer credit and university policy, preferred;
  • Experience with Microsoft office, TES, and Banner is preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
None
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Excellent interpersonal skills;
  • Excellent communication skills, both oral and written;
  • Excellent problem-solving skills;
  • Careful attention to detail;
  • Ability to maintain confidentiality of records;
  • Ability to work independently and dependently within a team;
  • Ability to handle frequent interruptions;
  • Ability to meet deadlines;
  • Ability to handle difficult inquiries with students and/or parents;
  • Ability to type, spell, and use correct grammar;
  • Ability to assume responsibility for appropriate interpretation and application of academic policies and regulations as published in the UNA academic catalogs;
  • Knowledge of Microsoft Office Suite, TES system, and Banner.

Special Instructions to Applicants
Applicants must upload a cover letter and resume at the time of application and provide contact information for at least three professional references. For questions, please email or call 256.765.4291 and select option #2. Selecting an option other than #2 will result in a delayed response.
UNA is an equal opportunity employer. We seek a wide range of applicants for our positions so that our core values will be affirmed.
We offer a complete benefits package, the details of which can be found on our website at
01
Do you have a bachelor's degree?
  • No
  • Yes

02
Do you have prior experience within a university registrar or admissions office setting?
  • No, none.
  • Yes, less than two years of experience.
  • Yes, two to five years of experience.
  • Yes, more than five years of experience.

03
Do you have experience with the evaluation of transfer credit and/or university policy?
  • No
  • Yes

04
Do you have experience with Microsoft Office, TES, and/or Banner?
  • No
  • Yes

05
This position is not eligible for sponsorship of any kind. Will you now or in the future require sponsorship (H1B, OPT, etc.) ?
  • No
  • Yes

Required Question

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