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Call Evaluator Jobs (NOW HIRING)

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Manage call center-client interactions, including performance feedback, calibration sessions, and ... Broadridge considers various factors when evaluating a candidate's final salary including, but not ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of customer calls and emails in compliance with customers' requirements and ...

Addison Group

Bilingual Call Center Manager

Bedford, TX

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Ensure customer inquiries are accurately evaluated and routed to the appropriate department or ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Ensure customer inquiries are accurately evaluated and routed to the appropriate department or ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Ensure customer inquiries are accurately evaluated and routed to the appropriate department or ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ

$80K - $80K/yr

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$80K - $80K/yr

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

UHS

Call Center Specialist Full Time Days

Tempe, AZ · On-site

$80K - $80K/yr

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 ... The Call Center Specialist performs administrative functions to include assistance in the processes ...

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Call Evaluator information

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$29.5K

$65.5K

$106.5K

How much do call evaluator jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Call Evaluator, and how do they interact with other teams?

A typical day for a Call Evaluator involves reviewing recorded or live customer service calls, scoring them against quality standards, and documenting detailed feedback for agents. Call Evaluators often participate in calibration sessions and collaborate with team leaders or managers to align on evaluation criteria. They may also meet with agents individually to discuss performance trends and offer coaching suggestions. This role requires close collaboration with quality assurance teams and customer service departments to ensure continuous improvement in service delivery.

What is a Call Evaluator job?

A Call Evaluator is responsible for reviewing and analyzing recorded customer service calls to assess quality, compliance, and effectiveness. They use predefined criteria to score interactions, provide feedback to agents, and help improve overall customer service performance. Their role ensures that company standards and customer experience expectations are met.

What are the key skills and qualifications needed to thrive in the Call Evaluator position, and why are they important?

To thrive as a Call Evaluator, you need strong analytical skills, attention to detail, and experience in customer service or quality assurance. Familiarity with call recording and evaluation software, as well as CRM systems, is typically required, and certifications in quality assurance can be advantageous. Active listening, impartiality, and effective written communication are vital soft skills for providing constructive feedback. These abilities ensure accurate, fair evaluations that drive customer service improvements and maintain high organizational standards.

More about Call Evaluator jobs
What are the most commonly searched types of Call Evaluator jobs? The most popular types of Call Evaluator jobs are:
What states have the most Call Evaluator jobs? States with the most job openings for Call Evaluator jobs include:
What job categories do people searching Call Evaluator jobs look for? The top searched job categories for Call Evaluator jobs are:
Call Evaluator jobs near you
Infographic showing various Call Evaluator job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.
Call Center Training Specialist

Call Center Training Specialist

Monument Health

Rapid City, SD • On-site

$22.63 - $28.29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Monument Health (South Dakota) rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

697th of 885 rated healthcare providers

Job description

Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range
$22.63 - $28.29
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:
  • Design and deliver new hire training and ongoing development programs for call center staff.
  • Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
  • Conduct quality audits of calls and provide coaching to improve performance.
  • Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
  • Track performance metrics and adjust training programs to address gaps.
  • Collaborate with supervisors and managers to align training with organizational goals.
  • Support staff motivation and professional growth through mentoring and feedback.
  • All other duties as assigned.

Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience
Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
Regular
15 Corporate Services Division
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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