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Call Evaluator Jobs (NOW HIRING)

GovernmentJobs.com

Call Taker

Kenner, LA · On-site

Call Taker This is responsible work dealing with the public, in relation to receiving calls for ... Must be able to successfully pass a psychological evaluation given by the Department psychologist.

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Participate in employee performance evaluations and complete required human resources documentation ... Knowledge of telephone call center systems. QUALIFICATION * Associate degree from an accredited ...

GovernmentJobs.com

Emergency Call Taker

Modesto, CA · On-site

... evaluations on a weekly basis during their trainee employment. This is necessary due to the high ... call taker can incur both individually and for the County or contract Public Safety Agency. The ...

New

Stanislaus County

Emergency Call Taker

Oakdale, MN · On-site

... evaluations on a weekly basis during their trainee employment. This is necessary due to the high ... call taker can incur both individually and for the County or contract Public Safety Agency. The ...

New

GovernmentJobs.com

Emergency Call Taker

Oakdale, CA · On-site

... evaluations on a weekly basis during their trainee employment. This is necessary due to the high ... call taker can incur both individually and for the County or contract Public Safety Agency. The ...

New

ExecuSource

Call Center Team Lead

Kennesaw, GA · On-site

$25/hr

Conduct side-by-side call monitoring, remote dial-ins, and structured quality evaluations utilizing the call quality model and rating guides. * Deliver consistent performance touchpoints, including 1 ...

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

Conduct regular one-on-one meetings and performance evaluations * Provide ongoing coaching ... Monitor call queues, scheduling, staffing, and workforce management * Ensure service levels and ...

New

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Call Evaluator information

See salary details

$29.5K

$65.5K

$106.5K

How much do call evaluator jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What does a call evaluator do?

A typical day for a Call Evaluator involves reviewing recorded or live customer service calls, scoring them against quality standards, and documenting detailed feedback for agents. Call Evaluators often participate in calibration sessions and collaborate with team leaders or managers to align on evaluation criteria. They may also meet with agents individually to discuss performance trends and offer coaching suggestions. This role requires close collaboration with quality assurance teams and customer service departments to ensure continuous improvement in service delivery.

What is a call evaluator?

A Call Evaluator is responsible for reviewing and analyzing recorded customer service calls to assess quality, compliance, and effectiveness. They use predefined criteria to score interactions, provide feedback to agents, and help improve overall customer service performance. Their role ensures that company standards and customer experience expectations are met.

What skills and qualifications are needed to thrive as a call evaluator?

To thrive as a Call Evaluator, you need strong analytical skills, attention to detail, and experience in customer service or quality assurance. Familiarity with call recording and evaluation software, as well as CRM systems, is typically required, and certifications in quality assurance can be advantageous. Active listening, impartiality, and effective written communication are vital soft skills for providing constructive feedback. These abilities ensure accurate, fair evaluations that drive customer service improvements and maintain high organizational standards.

More about Call Evaluator jobs
What are the most commonly searched types of Call Evaluator jobs? The most popular types of Call Evaluator jobs are:
What states have the most Call Evaluator jobs? States with the most job openings for Call Evaluator jobs include:
What job categories do people searching Call Evaluator jobs look for? The top searched job categories for Call Evaluator jobs are:
Call Evaluator jobs near you
Infographic showing various Call Evaluator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.

Call Taker

GovernmentJobs.com

Kenner, LA • On-site

Other

Re-posted 18 hours ago

Job description

Call Taker

This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer questions which may be asked by the caller. This position reports directly to the Director of Communications or the designated shift supervisor.

Kind of work/essential functions: (This is descriptive, not restrictive as to all tasks included in this position).

  • Operates a single or multiple position phone equipment.
  • Needs to be capable of working on a computer terminal.
  • Receives information over the telephone from callers needing Police, Fire or EMS services, and types this information into a computer terminal.
  • Must be capable of handling calls in rapid succession.
  • Must have good phone etiquette.

Work environment/hours worked:

A Call Taker is required to work in an office-type setting in a climate controlled environment. Workdays consist of 8 1/2 hour per day, including a 30-minute lunch period and two 15-minute breaks, as approved by the Director of Communications. The Communications Section operates a 24-hours per day and 7-days per week. Work assignments are scheduled in shifts around the clock and throughout the typical Saturday/Sunday weekend.

Communications skills:

Must be able to communicate both orally and in writing. Must also be able to communicate successfully with the public. Must be able to give and receive information accurately via telephone.

Equipment used:

Specialized police computer terminal, personal computer, telephone equipment, facsimile machine, copy machine and other appropriate office machines.

Physical involvement:

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear and occasionally required to stand, walk, and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Must be able to operate office equipment.

Mental involvement:

Must understand and interpret written and verbal instructions from Supervisor. Must be able to work independently with minimal supervision. Must have the ability to learn various computer software programs. Must be able to perform work under time constraint set by Supervisor.

Human relations involvement:

Must be able to work compatibly in-group settings. Must be able to respond positively to supervision and to accept suggestions for improvement.

Minimum qualifications:

High school diploma or GED equivalent. Must be able type 25 WPM. Knowledge of Business English, spelling and clerical office procedures. Knowledge of computer applications, including Microsoft Word. Knowledge of office machines operations, practices and procedures. Position may require out of town travel and employee must be willing to attend. Must be able to pass in intensive police background investigation. Must be able to pass a written Call Taker Examination given at the police department. Must be able to successfully pass a psychological evaluation given by the Department psychologist.

Desirable qualifications:

Prior training/ experience operating telephones with multiple, simultaneous incoming calls. Must have a cheerful personality and professional manner when answering calls. Requires self motivation, confidentiality, and the ability to prioritize.

Filing:

Applications are being accepted to fill five (5) vacancies in the Police Department. Apply at the Human Resources Department, 1801 Williams Blvd, 2nd Floor, Building C, Kenner, Louisiana, until need is met.

Applications must be complete, accurate, and specific

Apply