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Remote Complaints Jobs (NOW HIRING)

Upstart

Senior Complaints Specialist

OR · On-site +1

$82K - $113K/yr

The Team: Upstart's Complaints team is responsible for investigating and resolving customer ... Position location Remote Time zone requirements The team operates on the East/West coast time zones.

Upstart

Associate Compliance Manager, Complaints

OR · On-site +1

The Complaints Oversight function serves as the second line of defense, providing independent ... Remote Time zone requirements The team operates on the East/West coast time zones. Travel ...

Upstart

Senior Complaints Specialist

$84K - $116K/yr

The Team: Upstart's Complaints team is responsible for investigating and resolving customer ... Position location Remote Time zone requirements The team operates on the East/West coast time zones.

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Data Entry Clerk ( Remote )

$120K - $150K/yr

About the job Data Entry Clerk ( Remote ) The Data Entry Clerk is responsible for accurately ... Assisting/directing all customer complaints Qualifications For The Data Entry Clerk * Able to ...

Remote Recruitment

Customer Service Agent

$15.75 - $21.25/hr

R23 000 - R25 000 per month Remote Recruitment is hiring a Customer Service Agent for a UK-based ... Log and track cases accurately in the CRM * Resolve complaints calmly and escalate where needed ...

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Remote Complaints information

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$20.5K

$59K

$94.5K

How much do remote complaints jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote complaints in the United States is $58,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a remote complaints job?

Remote Complaints jobs involve handling customer or client complaints from a remote location, typically using phone, email, or chat. Professionals in these roles investigate issues, resolve customer concerns, and ensure satisfaction without being physically present in an office. They often work for companies in industries like retail, telecommunications, finance, or technology. Strong communication skills, problem-solving abilities, and proficiency with digital tools are essential for success in remote complaints positions.

What are the key skills and qualifications needed to thrive as a remote complaints specialist, and why are they important?

To thrive as a Remote Complaints Specialist, you need strong problem-solving abilities, customer service experience, and a high school diploma or higher. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Outstanding written communication, patience, and conflict resolution skills help you stand out in handling customer issues remotely. These competencies ensure efficient resolution of complaints, high customer satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals working in remote complaints handling, and how can they be managed effectively?

Remote complaints handlers often face challenges such as limited face-to-face communication, difficulty gauging customer emotions, and managing multiple communication channels (email, chat, phone). To address these, it's important to develop strong written communication skills, practice active listening, and use clear documentation to track cases. Collaboration with team members through regular virtual meetings and sharing best practices can also help maintain consistency and support in resolving complex issues.

What is the difference between Remote Complaints vs Remote Customer Service?

AspectRemote ComplaintsRemote Customer Service
Primary RoleHandle and resolve customer complaints and issuesAssist customers with inquiries, product info, and support
Required SkillsProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentHome office, call centers, online platformsHome office, call centers, online platforms
Common CertificationsCustomer service certifications, conflict resolutionCustomer service certifications, communication skills

Remote Complaints specialists focus on resolving customer issues and complaints, often requiring conflict resolution skills. Remote Customer Service representatives handle a broader range of customer inquiries, including product info and support. While both roles operate remotely and share similar skills, complaints roles are more specialized in conflict management, whereas customer service covers general support tasks.

More about Remote Complaints jobs

What cities are hiring for Remote Complaints jobs?

Cities with the most Remote Complaints job openings:

What are the most commonly searched types of Complaints jobs?

The most popular types of Complaints jobs are:

What states have the most Remote Complaints jobs?

States with the most job openings for Remote Complaints jobs include:

What job categories do people searching Remote Complaints jobs look for?

The top searched job categories for Remote Complaints jobs are:

Remote Complaints jobs near you
Infographic showing various Remote Complaints job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,983 per year, or $28.4 per hour.

Senior Complaints Specialist

Upstart

OR • On-site, Remote

$82K - $113K/yr

Full-time

Posted 19 days ago

Key responsibilities

  • Manage a queue of customer complaints, completing investigations and resolutions within established timelines.

  • Investigate escalated and regulated complaints, identify root causes and potential customer harm, and determine appropriate remediation.

  • Analyze complaint trends and recurring issues to identify root causes and recommend process improvements.

Upstart rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Team: 

Upstart's Complaints team is responsible for investigating and resolving customer complaints across our lending products while helping protect customers and the business from regulatory and operational risk. The team partners closely with Operations, Legal, Compliance, and Risk to deliver timely and accurate resolutions and identify opportunities to improve the customer experience.

As a Senior Complaints Specialist at Upstart, you will investigate and resolve escalated and regulated customer complaints, applying regulatory knowledge and sound judgment to determine appropriate outcomes. You'll also look beyond individual cases to identify recurring issues, surface trends, and help improve the processes and controls that shape the customer experience.

How you'll make an impact

  • Manage a queue of customer complaints, completing accurate investigations and resolutions within established productivity, quality, and regulatory timelines.
  • Investigate sensitive, escalated, and regulated complaints, identify root causes and potential customer harm, and determine appropriate remediation.
  • Apply relevant consumer protection requirements, including FCRA, UDAAP, FDCPA, and ECOA, when evaluating complaints and potential regulatory concerns.
  • Produce clear, accurate written complaint responses and maintain documentation that supports complaint decisions and outcomes.
  • Analyze complaint trends and recurring issues to identify root causes and recommend improvements that reduce repeat complaints and customer harm.
  • Partner with Operations, Legal, Compliance, Risk, and other teams to strengthen complaint processes, customer experiences, and risk controls.

Minimum Qualifications 

  • 1+ years experience handling regulatory escalated customer complaints within a financial institution, lending organization, or other regulated financial services environment (Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), State Attorney General, etc.)
  • Experience conducting complaint investigations, documenting findings, identifying root causes, and determining or recommending customer resolutions.
  • Experience applying consumer financial regulations or requirements to complaint investigations and customer outcomes.
  • Knowledge of consumer financial regulations such as the Fair Credit Reporting Act (FCRA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Fair Debt Collection Practices Act (FDCPA), and Equal Credit Opportunity Act (ECOA)

Preferred Qualifications

  • Certified Regulatory Compliance Manager (CRCM) certification.
  • Experience supporting auto lending or Home Equity Line of Credit (HELOC) products.
  • Ability to analyze complaint data and trends to identify recurring issues and recommend operational or customer experience improvements.
  • Ability to partner effectively across Operations, Legal, Compliance, Risk, and Product when resolving complex customer issues.

Position location Remote

Time zone requirements The team operates on the East/West coast time zones. 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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