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Data Entry Clerk ( Remote )

$120K - $150K/yr

About the job Data Entry Clerk ( Remote ) The Data Entry Clerk is responsible for accurately ... Assisting/directing all customer complaints Qualifications For The Data Entry Clerk * Able to ...

Remote Recruitment

Customer Retention Specialist

$14.50 - $20/hr

Customer Retention Specialist Remote Recruitment is hiring a Customer Retention Specialist for our ... Conduct empathetic retention calls, resolve complaints and address concerns * Negotiate contract ...

Remote Recruitment

Online Chat Support Agent

Online Chat Support Agent Remote Recruitment is hiring an Online Chat Support Agent for our UK ... Resolve customer queries, complaints and technical issues efficiently * Escalate complex or ...

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$94.5K

How much do remote complaints jobs pay per year?

As of Jul 8, 2026, the average yearly pay for remote complaints in the United States is $58,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $70,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals working in remote complaints handling, and how can they be managed effectively?

Remote complaints handlers often face challenges such as limited face-to-face communication, difficulty gauging customer emotions, and managing multiple communication channels (email, chat, phone). To address these, it's important to develop strong written communication skills, practice active listening, and use clear documentation to track cases. Collaboration with team members through regular virtual meetings and sharing best practices can also help maintain consistency and support in resolving complex issues.

What is the difference between Remote Complaints vs Remote Customer Service?

AspectRemote ComplaintsRemote Customer Service
Primary RoleHandle and resolve customer complaints and issuesAssist customers with inquiries, product info, and support
Required SkillsProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentHome office, call centers, online platformsHome office, call centers, online platforms
Common CertificationsCustomer service certifications, conflict resolutionCustomer service certifications, communication skills

Remote Complaints specialists focus on resolving customer issues and complaints, often requiring conflict resolution skills. Remote Customer Service representatives handle a broader range of customer inquiries, including product info and support. While both roles operate remotely and share similar skills, complaints roles are more specialized in conflict management, whereas customer service covers general support tasks.

What are the key skills and qualifications needed to thrive as a Remote Complaints Specialist, and why are they important?

To thrive as a Remote Complaints Specialist, you need strong problem-solving abilities, customer service experience, and a high school diploma or higher. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Outstanding written communication, patience, and conflict resolution skills help you stand out in handling customer issues remotely. These competencies ensure efficient resolution of complaints, high customer satisfaction, and effective remote collaboration.

What are Remote Complaints jobs?

Remote Complaints jobs involve handling customer or client complaints from a remote location, typically using phone, email, or chat. Professionals in these roles investigate issues, resolve customer concerns, and ensure satisfaction without being physically present in an office. They often work for companies in industries like retail, telecommunications, finance, or technology. Strong communication skills, problem-solving abilities, and proficiency with digital tools are essential for success in remote complaints positions.
More about Remote Complaints jobs
What cities are hiring for Remote Complaints jobs? Cities with the most Remote Complaints job openings:
What are the most commonly searched types of Complaints jobs? The most popular types of Complaints jobs are:
What states have the most Remote Complaints jobs? States with the most job openings for Remote Complaints jobs include:
What job categories do people searching Remote Complaints jobs look for? The top searched job categories for Remote Complaints jobs are:
Remote Complaints jobs near you
Infographic showing various Remote Complaints job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $58,983 per year, or $28.4 per hour.
Complaints and Grievance Supervisor

Complaints and Grievance Supervisor

SafeRide Health

San Antonio, TX • On-site, Remote

$102K - $123K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About the Role

SafeRide Health is seeking a Complaints & Grievances Supervisor to lead a team responsible for resolving member complaints, grievances, appeals, and provider disputes. This role plays a critical part in ensuring a high-quality member experience while maintaining compliance with client and regulatory requirements. The ideal candidate brings strong operational leadership, attention to detail, and a passion for improving processes that directly impact patient access to care.


Job Responsibilities

Supervise daily operations of the Complaints & Grievances team, ensuring cases are handled accurately and within required timelines
Coach and support team members to drive performance across productivity, quality, and service standards
Oversee complaint, grievance, appeal, and dispute case management, ensuring proper documentation and compliance
Review and support responses for complex or escalated cases, ensuring clear and professional communication
Partner with internal teams to investigate cases and ensure timely resolution and follow-up
Analyze trends in complaints and grievances, providing insights and recommendations to leadership
Identify and implement process improvements to enhance service quality and prevent recurring issues

Required Qualifications:

High school diploma or equivalent
Minimum of 3 years of experience in complaints & grievances, appeals processing, or case management
Minimum of 2 years of experience in a call center or customer support environment
Experience leading, mentoring, or supervising team members

Preferred Qualifications

Associate's degree or higher in a related field
Experience with Medicaid, Medicare, or NEMT guidelines
Knowledge of healthcare benefits or insurance programs

Benefits:

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
Career growth and development opportunities in a mission-driven organization
Competitive salary and annual bonus opportunities
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave


About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.

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