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Remote Complaints Jobs in Michigan (NOW HIRING)

Manulife

$89K - $105K/yr

This is a remote role open to any location in continental US Manulife is a leading international ... Process formal underwriting appeals and complaints. * Review underwriting fraud referrals for ...

Manulife

Senior Underwriting Consultant

Wyoming, MI · On-site +1

$89K - $105K/yr

This is a remote role open to any location in continental US Manulife is a leading international ... Process formal underwriting appeals and complaints. * Review underwriting fraud referrals for ...

Getaway

Customer Representative

Dearborn Heights, MI · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Grand Rapids, MI · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Dearborn Heights, MI · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Grand Rapids, MI · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Dearborn Heights, MI · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Dearborn Heights, MI · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Bally's Interactive

$18 - $22/hr

Resolve customer questions, complaints, and issues related to our products and services efficiently ... 100% Remote: work from the comfort of your home (no commute during game day) * Be Part of the ...

WSI Talent

Global Sourcing Manager

Grand Rapids, MI · On-site +1

Grand Rapids, MI - Hybrid/ (Up to 2 days/week remote) Position Overview A growing organization is ... quality complaints. Interface between corporate assets and the supply base on New Product ...

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All JobsComplaints JobsRemote Complaints JobsRemote Complaints Jobs in Michigan

Remote Complaints information

See Michigan salary details

$17.9K

$51.4K

$82.4K

How much do remote complaints jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote complaints in Michigan is $51,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $61,400.00 per year, depending on experience, location, and employer.

What is a remote complaints job?

Remote Complaints jobs involve handling customer or client complaints from a remote location, typically using phone, email, or chat. Professionals in these roles investigate issues, resolve customer concerns, and ensure satisfaction without being physically present in an office. They often work for companies in industries like retail, telecommunications, finance, or technology. Strong communication skills, problem-solving abilities, and proficiency with digital tools are essential for success in remote complaints positions.

What are the key skills and qualifications needed to thrive as a remote complaints specialist, and why are they important?

To thrive as a Remote Complaints Specialist, you need strong problem-solving abilities, customer service experience, and a high school diploma or higher. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Outstanding written communication, patience, and conflict resolution skills help you stand out in handling customer issues remotely. These competencies ensure efficient resolution of complaints, high customer satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals working in remote complaints handling, and how can they be managed effectively?

Remote complaints handlers often face challenges such as limited face-to-face communication, difficulty gauging customer emotions, and managing multiple communication channels (email, chat, phone). To address these, it's important to develop strong written communication skills, practice active listening, and use clear documentation to track cases. Collaboration with team members through regular virtual meetings and sharing best practices can also help maintain consistency and support in resolving complex issues.

What is the difference between Remote Complaints vs Remote Customer Service?

AspectRemote ComplaintsRemote Customer Service
Primary RoleHandle and resolve customer complaints and issuesAssist customers with inquiries, product info, and support
Required SkillsProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentHome office, call centers, online platformsHome office, call centers, online platforms
Common CertificationsCustomer service certifications, conflict resolutionCustomer service certifications, communication skills

Remote Complaints specialists focus on resolving customer issues and complaints, often requiring conflict resolution skills. Remote Customer Service representatives handle a broader range of customer inquiries, including product info and support. While both roles operate remotely and share similar skills, complaints roles are more specialized in conflict management, whereas customer service covers general support tasks.

What are the most commonly searched types of Complaints jobs in Michigan?

The most popular types of Complaints jobs in Michigan are:

What are popular job titles related to Remote Complaints jobs in Michigan?

For Remote Complaints jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Complaints jobs in Michigan look for?

The top searched job categories for Remote Complaints jobs in Michigan are:

Remote Complaints jobs near you
Infographic showing various Remote Complaints job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,409 per year, or $24.7 per hour.

Services Specialist 9-12 - Centralized Intake Unit - Wayne County

State of Michigan

Lansing, MI • On-site, Remote

$53K - $88K/yr

Full-time

Re-posted 20 days ago

State Of Michigan rating

8.0

Company rating: 8.0 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

11th of 50 rated states

Job description

Job Description Position functions as an intake specialist assigned to the Centralized Intake (CI) unit. Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults. The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures.

Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS). Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS). Position Description (9-P11), Services Specialist 12 Position Description, & Job Specification Required Education and Experience Additional Requirements and Information This position is located at the Cadillac Place, 3040 W Grand Blvd, Detroit, MI 48202.

However, for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications.

If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including: A secure work location that allows privacy and prevents distractions. A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload. Suitable lighting, furniture, and utilities.

This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake). The Centralized Intake Unit has many different shift schedules. You will be asked to rank your shift preferences at the time of interview.

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

Pay negotiations within the classification pay range will only be considered based on your current employment earnings and/or relevant position specific experience. MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer. #MDHHSJobs Accommodations If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

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