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Complaints Manager Jobs in Michigan (NOW HIRING)

PuroClean of Ann Arbor

Office Manager

Ann Arbor, MI · On-site

$60 - $80/hr

All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by ...

IICRC

Office Manager

Ann Arbor, MI · On-site

$17 - $24/hr

All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by ...

PuroClean

Office Manager

Ann Arbor, MI · On-site

$17 - $24/hr

All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by ...

Restaurant General Manager

Restaurant Manager

Flint, MI · On-site

Working with vendors in a professional manner, and address customer complaints promptly and politely Restaurant General Managers will be provided with the following: * A competitive salary * Industry ...

Restaurant General Manager

Restaurant Manager

Flint, MI · On-site

Working with vendors in a professional manner, and address customer complaints promptly and politely Restaurant General Managers will be provided with the following: * A competitive salary * Industry ...

Restaurant General Manager

Restaurant Manager

Niles, MI · On-site

Working with vendors in a professional manner, and address customer complaints promptly and politely Restaurant General Managers will be provided with the following: * A competitive salary * Industry ...

EoS Fitness

General Manager

Baldwin, MI · On-site

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. * Engage with members in a friendly and approachable ...

EoS Fitness

Assistant General Manager

Baldwin, MI · On-site

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. * Engage with members in a friendly and approachable ...

EoS Fitness

Operations Manager

Baldwin, MI · On-site

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. * Ensuring compliance with health and safety ...

EoS Fitness

Assistant Fitness Manager

Baldwin, MI · On-site

Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. * Conduct personalized welcome workouts for new ...

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All JobsComplaints JobsComplaints Manager JobsComplaints Manager Jobs in Michigan

Complaints Manager information

See Michigan salary details

$21

$31

$44

How much do complaints manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for complaints manager in Michigan is $31.82, according to ZipRecruiter salary data. Most workers in this role earn between $28.08 and $33.14 per hour, depending on experience, location, and employer.

What does a complaints manager do?

A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a complaints manager?

A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.

What are the typical career advancement opportunities for a complaints manager?

As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.

What are the most commonly searched types of Complaints jobs in Michigan?

The most popular types of Complaints jobs in Michigan are:

What are popular job titles related to Complaints Manager jobs in Michigan?

For Complaints Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Complaints Manager jobs in Michigan look for?

The top searched job categories for Complaints Manager jobs in Michigan are:

What cities in Michigan are hiring for Complaints Manager jobs?

Cities in Michigan with the most Complaints Manager job openings:

Complaints Manager jobs near you
Infographic showing various Complaints Manager job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $66,196 per year, or $31.8 per hour.

Office Manager

PuroClean of Ann Arbor

Ann Arbor, MI • On-site

$60 - $80/hr

Other

Re-posted 22 days ago

Job description

Benefits:
  • Aggressive Competitive Wages
  • Flexible schedule
  • Training & development
Office Manager Perks:
  • Online Mobile Courses
  • Flexible Scheduling
  • Paid Training for Career Advancement
  • Opportunity to Help People in Times of Need
  • Aggressive Competitive Wages
Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage the office team to perform all accounting and administrative activities. Manage all aspects of accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity. Train and coach all office personal to efficiently perform all assigned tasks. Serve as the in-house expert on utilizing QuickBooks Pro®, and Microsoft® Office. Manage and improve customer satisfaction, including the resolution of customer complaints. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. All reporting is accurate and timely. Ensure customer files contain proper documentation, and office team is competent and effective in all administrative tasks. All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Office Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:
  • Managing Customer and client satisfaction and representing and improving brand operations
  • Being proactive in resolution of customer issues, concerns and complaints
  • Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
  • Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration
  • Continue professional development of PuroClean® specific skills and expertise: office procedures and processes
  • Safety and risk management, following and maintaining guidelines for all field staff and office personnel
Qualifications:
  • Focus on personal development, team building, and leadership skills is essential
  • Attention to detail, aptitude for multitasking and calm under pressure
  • Ensure clear communication with entire staff, ability to manage relationships.
  • Aptitude with record keeping, easily accessing information, and communicating ‘the message’
  • Awareness and respect for safety, using care are caution with teammates and customers
  • Strength with multitasking and handling deadlines, organizational and leadership skills
  • Ability to learn quickly and flexible with change and professional challenges
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