ZipRecruiter

Log In

1

Complaints Manager Jobs (NOW HIRING)

DEKA

Product Complaints Engineer

Manchester, NH · On-site

The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...

Zego

Complaints Team Leader- C|aims

Virginia, MN · On-site

$81 - $115/hr

Manage day-to-day operations across case assignment, workload distribution, and queue management * Hold regular 1-2-1s, set development plans, and drive continuous improvement in your team * Escalate ...

DEKA

Junior Product Complaints Engineer

Manchester, NH · On-site

The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...

State of Maryland

PROGRAM MANAGER IV

Baltimore, MD · On-site

$99K - $128K/yr

The Complaints Manager is a senior leader within the Complaints Unit of the Family and Medical Leave Insurance (FAMLI) Division at the Maryland Department of Labor (MD Labor). The position is ...

Novocure

Manager, Technical Complaints

Portsmouth, NH · Hybrid

$110K - $143K/yr

Manager, Technical Complaints Hybrid / Full Time / Portsmouth, NH At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes ...

Novocure

Manager, Technical Complaints

Portsmouth, NH · On-site

$110K - $143K/yr

Manager, Technical Complaints Hybrid / Full Time / Portsmouth, NH At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes ...

next page

Showing results 1-20

All JobsComplaints JobsComplaints Manager Jobs

Complaints Manager information

See salary details

$24

$36

$50

How much do complaints manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for complaints manager in the United States is $36.24, according to ZipRecruiter salary data. Most workers in this role earn between $31.97 and $37.74 per hour, depending on experience, location, and employer.

What does a complaints manager do?

A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a complaints manager?

A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.

What are the typical career advancement opportunities for a complaints manager?

As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.

More about Complaints Manager jobs

What cities are hiring for Complaints Manager jobs?

Cities with the most Complaints Manager job openings:

What are the most commonly searched types of Complaints jobs?

The most popular types of Complaints jobs are:

Who are the top companies hiring for Complaints Manager jobs?

The top employers for Complaints Manager jobs are:

What states have the most Complaints Manager jobs?

States with the most job openings for Complaints Manager jobs include:

What job categories do people searching Complaints Manager jobs look for?

The top searched job categories for Complaints Manager jobs are:

Complaints Manager jobs near you
Infographic showing various Complaints Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,379 per year, or $36.2 per hour.

Product Complaints Engineer

DEKA Research & Development

Manchester, NH • On-site

$80 - $100/hr

Other

Re-posted 26 days ago

Job description

DEKA R&D has an immediate opening for a Product Complaints Engineer to work in a dynamic Medical Device Research and Development environment. The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System.

How you will make an impact:
  • Responsible for reviewing complaints related to potential medical device issues.
  • Perform product complaint evaluations with minimal direction, utilizing experience and product knowledge.
  • Ensure that complaint documentation follows Good Documentation Practices; meets QMS requirements; and complies with U.S. Food and Drug Administration (FDA) regulations / other regulatory requirements.
  • Identify and make sound decisions regarding medical device reporting to regulatory agencies.
  • Interface with Third Party Manufacturers, health care professionals, internal customers, and regulatory agencies.
  • Participate in audits and CAPA investigations as they relate to complaint handling.
  • Work with the forensic investigation team to align product investigations related to complaints.
  • Generate reports to identify areas of process improvement.
  • Develop product training aids.
  • Contribute independently while also collaborating with other team members and departments needing product complaint information.
  • Maintain positive and cooperative communication with co-workers, customers, contractors, and vendors.
  • Serve as a subject matter expert on complaint handling.
  • Perform other related duties as assigned under management supervision.
Skills needed to be successful:
  • 4-year biomedical engineering degree; OR 2-year biomedical engineering degree and 2+ year(s) relevant experience in a cGMP environment supporting complaint handling investigations, medical device reporting, or product analysis.
  • Knowledge of FDA requirements for Quality Systems, pharmaceutical products, and Medical Device Reporting regulations (21 CFR 803, 820 and 211) is preferred.
  • Experience with SalesForce is preferred.
  • Strong motivation to see individual tasks through to completion, and to help as needed to achieve team goals.
  • Exceptional time management skills with the ability to prioritize multiple projects and ensure compliance with regulations and standard operating procedures.
  • Good problem-solving and proficient computer skills are required.
  • Solid written/verbal communication and organizational skills, as well as attention to detail.
  • Sound technical writing skills.
  • Ability to work well independently and on cross-functional teams in a fast-paced, changing environment.
About DEKA:

One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to DEKA Research & Development, where we are taking the same innovation and cutting-edge technology into the modern age. Behind DEKA’s brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. Here at DEKA, some of the most innovative and life-changing products of our time are created, and new ideas are always welcome and explored.

#J-18808-Ljbffr

Apply