Columbia, SC · On-site
$53K - $90K/yr
As part of the enforcement function, complaints against regulated industries are referred to the Legal Division. The successful candidate for this position will be responsible for ensuring these ...
Columbia, SC · On-site
$53K - $90K/yr
As part of the enforcement function, complaints against regulated industries are referred to the Legal Division. The successful candidate for this position will be responsible for ensuring these ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
Manage day-to-day operations across case assignment, workload distribution, and queue management * Hold regular 1-2-1s, set development plans, and drive continuous improvement in your team * Escalate ...
Manage day-to-day operations across case assignment, workload distribution, and queue management * Hold regular 1-2-1s, set development plans, and drive continuous improvement in your team * Escalate ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
Quick apply
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
Quick apply
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact * Will lead a ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact * Will lead a ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Will lead a ...
Quick apply
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Will lead a ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Will lead a ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Will lead a ...
Our partner is looking for a Customer Complaints Senior Manager based in Netherlands. This is a senior compliance leadership role responsible for a global customer complaints program across multiple ...
Our partner is looking for a Customer Complaints Senior Manager based in Netherlands. This is a senior compliance leadership role responsible for a global customer complaints program across multiple ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Will lead a ...
The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Will lead a ...
Indianapolis, IN · On-site
$53K/yr
Complaints Coordinator Date Posted: Aug 27, 2026 Requisition ID: 482970 Location: Indianapolis, IN ... About Indiana Department of Environmental Management (IDEM): Our mission is to implement federal ...
Indianapolis, IN · On-site
$53K/yr
Complaints Coordinator Date Posted: Aug 27, 2026 Requisition ID: 482970 Location: Indianapolis, IN ... About Indiana Department of Environmental Management (IDEM): Our mission is to implement federal ...
Guaynabo, PR · On-site
PMP or project management training is an asset, although not required. * Prior experience in ... Prior experience handling and solving customer complaints, although not required. * Knowledge of ...
Guaynabo, PR · On-site
PMP or project management training is an asset, although not required. * Prior experience in ... Prior experience handling and solving customer complaints, although not required. * Knowledge of ...
Indianapolis, IN · On-site
$53K/yr
About Indiana Department of Environmental Management (IDEM): Our mission is to implement federal ... The Complaints Coordinator is one of the Indiana Department of Environmental Management's key ...
Indianapolis, IN · On-site
$53K/yr
About Indiana Department of Environmental Management (IDEM): Our mission is to implement federal ... The Complaints Coordinator is one of the Indiana Department of Environmental Management's key ...
Indianapolis, IN · On-site
$53K/yr
About Indiana Department of Environmental Management (IDEM): Our mission is to implement federal ... The Complaints Coordinator is one of the Indiana Department of Environmental Management's key ...
Indianapolis, IN · On-site
$53K/yr
About Indiana Department of Environmental Management (IDEM): Our mission is to implement federal ... The Complaints Coordinator is one of the Indiana Department of Environmental Management's key ...
$24.52 - $26.92
23% of jobs
$26.92 - $29.33
0% of jobs
$30.38 is the 25th percentile. Wages below this are outliers.
$29.33 - $31.73
4% of jobs
The median wage is $33.64 / hr.
$31.73 - $34.13
28% of jobs
$34.13 - $36.54
5% of jobs
$37.76 is the 75th percentile. Wages above this are outliers.
$36.54 - $38.94
27% of jobs
$38.94 - $41.35
2% of jobs
$41.35 - $43.75
0% of jobs
$43.75 - $46.15
0% of jobs
$46.15 - $48.56
0% of jobs
$48.56 - $50.96
9% of jobs
$24
$36
$50
A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.
A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.
As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.
Cities with the most Complaints Manager job openings:
The most popular types of Complaints jobs are:
The top employers for Complaints Manager jobs are:
States with the most job openings for Complaints Manager jobs include:
For Complaints Manager jobs, the most frequently searched job titles are:
Columbia, SC • On-site
$53K - $90K/yr
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
7.9
Based on 47 frontline employees who took The Breakroom Quiz
Job Responsibilities OUR MISSION AND VALUES The South Carolina Department of Consumer Affairs is the state's consumer protection agency. Established in 1974, SCDCA is charged with protecting consumers from inequities in the marketplace through advocacy, mediation, enforcement, and education. With an unrivaled complaint processing portal, an award-winning communications staff, and dedicated staff overseeing more than 120 statutes SCDCA administers and enforces, SCDCA offers invaluable services to every citizen in SC.
We're looking for a dependable, energetic, self-starter with good communication skills to join our agency in providing excellent customer service for staff, consumers, and businesses in our Legal Division. PRIMARY PURPOSE OF YOUR ROLE SCDCA's Legal Division performs the agency's licensing, administration, and enforcement duties related to the majority of the laws under the agency's jurisdiction. As part of the enforcement function, complaints against regulated industries are referred to the Legal Division.
The successful candidate for this position will be responsible for ensuring these complaints are reviewed, processed, analyzed, and closed pursuant to policies and procedures. DAY-TO-DAY ACTIVITIES Supervise the complaint analysts and complaint support staff in the Department's Legal Division Oversee quality control of the processing of complaints Take escalated and/or complex calls from consumers and businesses Assist complaint analysts in resolving escalated complaints Meet with complaint analysts weekly to discuss the status of pending complaints and brainstorm ways to resolve them successfully Review certain letters, memoranda, reports, and other forms of written communications to ensure they conform to Department expectations Review complaint data to identify complaint trends and otherwise ascertain areas for related business and/or consumer education or potential enforcement actions Serve as a backup to provide information and assistance to consumers during walk-in interviews Confer with Department attorneys and investigators to determine if a violation of the statute has occurred and develop appropriate next steps Contribute to individual quality and productivity goals by meeting standards focused on fulfillment of organizational turnaround time expectations, accuracy, and security Perform other duties as assigned Minimum and Additional Requirements MINIMUM REQUIREMENTS A bachelor's degree and relevant program experience or an associate's degree with at least three (3) years of relevant experience. ADDITIONAL REQUIREMENTS Must possess excellent organizational and managerial skills, including the ability to plan, organize, schedule, supervise and make decisions.
Must be able to establish and maintain effective working relationships. Ability to communicate effectively, verbally and in writing, with staff, the public and the business community. Ability to work independently with professionalism, discretion, and sound judgment.
Preferred Qualifications A juris doctorate from an ABA-approved law school or an associate's degree in paralegal studies with at least three (3) years of paralegal experience. At least three (3) years of supervisory experience is preferred.
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State of South Carolina is not a typical corporation, but the governing body of the US state of South Carolina, located in the capital city of Columbia. Its industry focuses on public administration, providing key essential services to ensure the efficient functioning of the state. These services range from public safety and environment protection to education, healthcare, and economic development. The state was founded in 1788, grounded in democratic principles meant to support the overall well-being of its citizenry. Its core values revolve around service, integrity, accountability, and transparency. The mission of the State of South Carolina is to improve the quality of life for all its people, with a focus on education advancement, economic growth, and improved healthcare.
Public administration
10,000+ Employees
Columbia, SC, US
