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Complaints Manager Jobs (NOW HIRING)

Chime Financial, Inc

Complaints Specialist

As our Complaints Specialist, you will own sensitive cases end-to-end, partner closely with cross ... Ability to manage workload independently in a fast-paced, high-growth environment * Experience ...

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How much do complaints manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for complaints manager in the United States is $36.24, according to ZipRecruiter salary data. Most workers in this role earn between $31.97 and $37.74 per hour, depending on experience, location, and employer.

What does a complaints manager do?

A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a complaints manager?

A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.

What are the typical career advancement opportunities for a complaints manager?

As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.

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Complaints Manager jobs near you
Infographic showing various Complaints Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,379 per year, or $36.2 per hour.

Assistant Manager

LANGAN HOLDINGS LLC

Bedford, TX • On-site

$17 - $19/hr

Full-time

PTO

Re-posted 25 days ago

Job description

Benefits:

  • BONUSES FOR ALL EMPLOYEES
  • PTO
  • FREQUENT PAY INCREASES
  • ADVANCEMENT OPPORTUNITIES
  • TUITION REIMBURSEMENT
  • FLEXIBLE SCHEDULE
  • EMPLOYEE DISCOUNTS

Essential Duties & Responsibilities

  • Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly and courteous service.
  • Assist the crew with preparing and packaging all orders according to wingstop standards ensuring accuracy, presentation, and making sure it gets done in a timely manner.
  • Checking cashiers are consistently using the correct corporate guidelines, i.e., using the name, pushing the surveys etc.
  • Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
  • Make employee assessments by assigning one on one counseling reports with the store manager for review.
  • Holding crew accountable for cleaning, any damages done to company property and work output
  • Be knowledgeable about personal and administrative policies guidelines & training programs.
  • Be fair and consistent with any corrective actions for any violations of company, rules, and procedures.
  • Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
  • Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows.
  • Managing daily and weekly inventory
  • Ensure weekly truck deliveries are made by the scheduled times, ensuring we are controlling costs by ordering what we need.
  • Managing labor during shift.
  • Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
  • Inspect equipment daily as well as keeping up with the temp log.
  • Be always prepared for our QSC, ensuring cleanliness, procedures and equipment are maintained and are up to standard.

Job Requirements:

  • Experience with POS systems and cash registers
  • Basic computer knowledge
  • Good math skills
  • Excellent communication skills
  • Ability to effectively resolve complaints.
  • Manger certificate is a plus.

Apply