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Complaints Jobs (NOW HIRING)

Chime Financial, Inc

Complaints Specialist

As our Complaints Specialist, you will own sensitive cases end-to-end, partner closely with cross-functional teams, and act as a go-to resource for others navigating nuanced issues. You'll spend time ...

Spectrum Vascular

Complaints Specialist

Warren, NJ

Role Responsibility: · Ensures the processing of complaints in a timely manner by coordinating and prioritizing complaint investigations. · Communicates with health care providers (HCP), HCP staff ...

Spectrum Vascular

Complaints Specialist

Warren, NJ · On-site +1

Role Responsibility: • Ensures the processing of complaints in a timely manner by coordinating and prioritizing complaint investigations. • Communicates with health care providers (HCP), HCP ...

Chime Financial, Inc

Complaints Specialist

As our Complaints Specialist, you will own sensitive cases end-to-end, partner closely with cross-functional teams, and act as a go-to resource for others navigating nuanced issues. You'll spend time ...

Spectrum Vascular

Complaints Specialist

Warren, NJ

Ensures the processing of complaints in a timely manner by coordinating and prioritizing complaint investigations. Communicates with health care providers (HCP), HCP staff and/or patient to acquire ...

Terumo Corporation

Complaints Engineer II

Elkton, MD · On-site

$69K - $90K/yr

The Complaints Engineer II is responsible for analyses, evaluation and product investigation of complaints received from external customers with respect to business objectives and in compliance with ...

Newrez

Regulatory Complaints Writer

Coppell, TX · On-site

The Regulatory Complaints Writer is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies. The job entails reviewing all escalated written inquiries ...

Terumo Corporation

Complaints Engineer II

Elkton, MD

$69K - $90K/yr

The Complaints Engineer II is responsible for analyses, evaluation and product investigation of complaints received from external customers with respect to business objectives and in compliance with ...

Alivia Health

PR · On-site

The Complaints and Grievance Specialist play a crucial role in ensuring patient satisfaction, quality of care, and compliance with regulatory requirements ensuring the timely resolution of complaints ...

Alivia Health

PR · On-site

The Complaints and Grievance Specialist play a crucial role in ensuring patient satisfaction, quality of care, and compliance with regulatory requirements ensuring the timely resolution of complaints ...

Shared Services Quality

Complaints Engineer II

Elkton, MD

$69K - $90K/yr

The Complaints Engineer II is responsible for analyses, evaluation and product investigation of complaints received from external customers with respect to business objectives and in compliance with ...

DEKA

Product Complaints Engineer

Manchester, NH · On-site

The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...

Eisai, Inc.

Mgr., Product Complaints (Hybrid)

Raleigh, NC · On-site

$104K - $137K/yr

The Manager, Product Complaints is responsible for the oversight, governance, and continuous improvement of Eisai's medical device complaint handling process. This role ensures that medical device ...

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Complaints information

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How much do complaints jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for complaints in the United States is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $34.13 per hour, depending on experience, location, and employer.

What is a complaints?

A Complaints job involves handling customer or client grievances, resolving issues, and ensuring customer satisfaction. Professionals in this role investigate concerns, communicate solutions, and follow company policies to address complaints effectively. They may work in various industries, including customer service, finance, healthcare, and retail. Strong problem-solving, communication, and conflict-resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in complaints?

To excel in a Complaints role, you need strong problem-solving abilities, attention to detail, and experience in customer service or conflict resolution, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing software, and standard office applications is highly beneficial. Patience, active listening, and effective communication are crucial soft skills for success in this position. These abilities ensure that customer concerns are handled efficiently, helping to maintain organizational reputation and customer satisfaction.

What are some common challenges faced in a complaints role and how are they addressed?

Professionals in Complaints roles often manage difficult or emotionally charged interactions and must handle multiple cases simultaneously. The key to overcoming these challenges lies in maintaining professionalism, using established procedures to investigate and resolve issues, and prioritizing cases based on urgency. Supportive teams, ongoing training, and well-defined escalation processes are typically in place to help team members succeed. This environment fosters continual skill development and ensures that even complex concerns are addressed effectively and fairly.

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Complaints jobs near you
Infographic showing various Complaints job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $61,160 per year, or $29.4 per hour.

Complaints Coordinator

Tidal Basin Holdco, LLC

Guaynabo, PR • On-site

Temporary

Re-posted 29 days ago

Job description

Job Duties and Responsibilities include:
• Receive, log, and track all appeals and complaints provided by applicants of the R3 Program.
• Track responses on all complaints and appeals, in adherence with program documentation policies.
• Communicate effectively with applicants, staff, program team members, and the Program's Legal Department to resolve all appeals and complaints
• Coordinate resolution of complaints and appeals by performing tasks such as investigating the complaints or appeal, surveys, interviews, educating the applicants, etc.
• Pay close attention to applicants and ensure that complaints are properly mitigated and attended to.
• Escalate a complaint or appeal, if warranted, to a higher management position for the appropriate actions to be taken.
• Ensure that applicant complaints are resolved in a timely manner.
• Oversee other customer-interfacing team members, including the warranty claim coordinator and the call center lead. Work with these team members to identify and escalate trends that have an impact on customer service.
• Adhere to established program guidelines, standard operating procedures and documentation standards, within required time frames.
• Adhere to department and company guidelines.
• Perform other duties as assigned.
Qualifications and Skills:
  • Must be available to complete 200 hours/month.
  • Professional Proficiency in Spanish and English language.
  • Proficiency in Microsoft Office and ability to work in other programs such as Smartsheets and Program Databases
  • Ability to understand and adhere to program guidelines to solve customer complaints and appeals.
  • Ability to work with heavy load of appeals and complaints within required deadlines.
  • Excellent listening, verbal, and written communication skills.
  • Ability to demonstrate empathy, maintain professionalism, and handle challenging situations appropriately.

Preferred:
  • Legal background is an asset, although not required.
  • PMP or project management training is an asset, although not required.
  • Prior experience in disaster recovery (CDBG-DR or FEMA Programs) or mitigation is an asset, although not required.
  • Prior experience handling and solving customer complaints, although not required.
  • Knowledge of Xactimate estimating software is an asset, although not required.

Required Education and Experience:
  • Bachelor's degree or higher in a relevant field (ex. law, social service, etc.)
  • At least 5 years of experience in a position that is relevant to customer relations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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