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millenniumsoft

Complaints Management

San Antonio, TX · On-site

Job Title - Complaints Management Location : San Antonio,TX Duration - 12+ Months Contract] Total Hours/week - 40.00 Shift Work days/hours : M - F 8am - 5pm(Initial training onsite. 1 day on site/the ...

Wsfsbank

Complaints Program Manager

Philadelphia, PA · On-site

The Complaints Program Manager is responsible for overseeing, managing, and enhancing the enterprise wide Complaints Management Program for a $20B financial institution. Reporting into Corporate ...

Cover Genius

Complaints Manager

New York, NY · On-site

Run the day-to-day complaints process for the US. You are responsible for ensuring the team hits every regulatory deadline (including NAIC and state-specific mandates) with 100% technical accuracy.

React Health

Senior, Complaints Manager

Dublin, OH · On-site

$98K - $155K/yr

Senior, Complaints Manager FULL-TIME/PART-TIME : Full time LOCATION: Dublin, OH React Health is a fast-paced, growth-driven manufacturer and distributor of medical equipment, dedicated to supporting ...

WSFS Bank

Complaints Program Manager

Philadelphia, PA · On-site

The Complaints Program Manager is responsible for overseeing, managing, and enhancing the enterprise wide Complaints Management Program for a $20B financial institution. Reporting into Corporate ...

DEKA

Product Complaints Engineer

Manchester, NH · On-site

The position reports to the Product Complaints Manager. This is a high visibility role with a significant direct impact in the Quality Management System. How you will make an impact: * Responsible ...

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How much do complaints jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for complaints in the United States is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $34.13 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Complaints role and how are they addressed?

Professionals in Complaints roles often manage difficult or emotionally charged interactions and must handle multiple cases simultaneously. The key to overcoming these challenges lies in maintaining professionalism, using established procedures to investigate and resolve issues, and prioritizing cases based on urgency. Supportive teams, ongoing training, and well-defined escalation processes are typically in place to help team members succeed. This environment fosters continual skill development and ensures that even complex concerns are addressed effectively and fairly.

What are the key skills and qualifications needed to thrive in the Complaints position, and why are they important?

To excel in a Complaints role, you need strong problem-solving abilities, attention to detail, and experience in customer service or conflict resolution, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing software, and standard office applications is highly beneficial. Patience, active listening, and effective communication are crucial soft skills for success in this position. These abilities ensure that customer concerns are handled efficiently, helping to maintain organizational reputation and customer satisfaction.

What is a Complaints job?

A Complaints job involves handling customer or client grievances, resolving issues, and ensuring customer satisfaction. Professionals in this role investigate concerns, communicate solutions, and follow company policies to address complaints effectively. They may work in various industries, including customer service, finance, healthcare, and retail. Strong problem-solving, communication, and conflict-resolution skills are essential for success in this role.

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What cities are hiring for Complaints jobs? Cities with the most Complaints job openings:
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What job categories do people searching Complaints jobs look for? The top searched job categories for Complaints jobs are:
Complaints jobs near you
Infographic showing various Complaints job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, and 16% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,160 per year, or $29.4 per hour.

Complaints Coordinator

Tidal Basin Holdco, LLC

Guaynabo, PR • On-site

Temporary

Posted 19 days ago

Job description

Job Duties and Responsibilities include:
• Receive, log, and track all appeals and complaints provided by applicants of the R3 Program.
• Track responses on all complaints and appeals, in adherence with program documentation policies.
• Communicate effectively with applicants, staff, program team members, and the Program's Legal Department to resolve all appeals and complaints
• Coordinate resolution of complaints and appeals by performing tasks such as investigating the complaints or appeal, surveys, interviews, educating the applicants, etc.
• Pay close attention to applicants and ensure that complaints are properly mitigated and attended to.
• Escalate a complaint or appeal, if warranted, to a higher management position for the appropriate actions to be taken.
• Ensure that applicant complaints are resolved in a timely manner.
• Oversee other customer-interfacing team members, including the warranty claim coordinator and the call center lead. Work with these team members to identify and escalate trends that have an impact on customer service.
• Adhere to established program guidelines, standard operating procedures and documentation standards, within required time frames.
• Adhere to department and company guidelines.
• Perform other duties as assigned.
Qualifications and Skills:
  • Must be available to complete 200 hours/month.
  • Professional Proficiency in Spanish and English language.
  • Proficiency in Microsoft Office and ability to work in other programs such as Smartsheets and Program Databases
  • Ability to understand and adhere to program guidelines to solve customer complaints and appeals.
  • Ability to work with heavy load of appeals and complaints within required deadlines.
  • Excellent listening, verbal, and written communication skills.
  • Ability to demonstrate empathy, maintain professionalism, and handle challenging situations appropriately.

Preferred:
  • Legal background is an asset, although not required.
  • PMP or project management training is an asset, although not required.
  • Prior experience in disaster recovery (CDBG-DR or FEMA Programs) or mitigation is an asset, although not required.
  • Prior experience handling and solving customer complaints, although not required.
  • Knowledge of Xactimate estimating software is an asset, although not required.

Required Education and Experience:
  • Bachelor's degree or higher in a relevant field (ex. law, social service, etc.)
  • At least 5 years of experience in a position that is relevant to customer relations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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