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Complaints Jobs in Remote, OR (NOW HIRING)

Abby's Pizza

Crewleader

Sutherlin, OR · On-site

Resolve customer complaints and ensure that all customer inquiries are handled in a timely and professional manner Skills: As a Crewleader, you will utilize your strong leadership and communication ...

Axion Contact Center LLC

Be Seen First

Attention Hawaii Residents Call Center Customer Service agents Remote

OR · Remote

$16 - $17/hr

Handle customer inquiries and complaints * Provide information about the products and services * Troubleshoot and resolve product issues and concerns * Document and update customer records based on ...

Sonic

Carhop

Roseburg, OR · On-site

$12.25 - $14.75/hr

Report customer complaints/issues to MOD * Assist guest with payment * Make accurate change quickly and efficiently * Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot

Guernsey Holdings LLC

Carhop

Roseburg, OR

$12.25 - $14.75/hr

Report customer complaints/issues to MOD * Assist guest with payment * Make accurate change quickly and efficiently * Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot

Sonic Drive-In

Carhop

Roseburg, OR · On-site

$12.25 - $14.75/hr

Report customer complaints/issues to MOD * Assist guest with payment * Make accurate change quickly and efficiently * Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot

Crown One Development LLC

Caregiver

Roseburg, OR · On-site

$15 - $16.50/hr

Able to handle complaints graciously * Dependable * Able to follow directions * Completed First Aid and CPR training * Well groomed EDUCATION : High school graduate preferred. EXPERIENCE : Minimum ...

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All JobsComplaints JobsComplaints Jobs in Remote, OR

Complaints information

What is a complaints?

A Complaints job involves handling customer or client grievances, resolving issues, and ensuring customer satisfaction. Professionals in this role investigate concerns, communicate solutions, and follow company policies to address complaints effectively. They may work in various industries, including customer service, finance, healthcare, and retail. Strong problem-solving, communication, and conflict-resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in complaints?

To excel in a Complaints role, you need strong problem-solving abilities, attention to detail, and experience in customer service or conflict resolution, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing software, and standard office applications is highly beneficial. Patience, active listening, and effective communication are crucial soft skills for success in this position. These abilities ensure that customer concerns are handled efficiently, helping to maintain organizational reputation and customer satisfaction.

What are some common challenges faced in a complaints role and how are they addressed?

Professionals in Complaints roles often manage difficult or emotionally charged interactions and must handle multiple cases simultaneously. The key to overcoming these challenges lies in maintaining professionalism, using established procedures to investigate and resolve issues, and prioritizing cases based on urgency. Supportive teams, ongoing training, and well-defined escalation processes are typically in place to help team members succeed. This environment fosters continual skill development and ensures that even complex concerns are addressed effectively and fairly.

What cities near Remote, OR are hiring for Complaints jobs?

Cities near Remote, OR with the most Complaints job openings:

Complaints jobs near you
Infographic showing various Complaints job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution.

Patient Relations Specialist

CHI Mercy Health of Roseburg

Roseburg, OR

$24.27 - $36.10/hr

Full-time

Posted 11 days ago

Job description


Job Summary and Responsibilities

As a Patient Relations Specialist, you will act as a primary liaison between patients and the hospital, actively listening to concerns and resolving conflicts to ensure seamless, high-quality care.

Every day, you will investigate complaints, interpret facility policies, and collaborate with various departments to address issues before they escalate, while tracking data to identify broader service trends.

To be successful in this role, you will need to manage the formal grievance process, analyze patient satisfaction metrics, and contribute to staff training initiatives focused on improving the overall patient experience.

  • Proactively round with patients to ensure patient and family questions and concerns are addressed, resolving issues recommending solutions to prevent formal complaints.
  • Maintains contact with the complainant throughout the process.
  • Collaborates with managers and medical directors to monitor the progress of complaints, ensuring timely resolution and the completion of all necessary documentation.
  • Maintains a detailed record of complaints and resolutions in the appropriate database; produces standard and ad hoc reports to summarize complaint data for leadership review.
  • Serves as a centralized point-of-contact for receiving incoming phone calls concerning patient and family complaints.

Student loan repayment program offered!

Job Requirements

Required

  • Associate's degree in related field
  • Four (4) years of recent customer service work experience

Preferred

  • Experience in a clinical environment
Where You'll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.


Pay Range
$24.27 - $36.10 /hour

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