ZipRecruiter

Log In

1

Complaints Jobs (NOW HIRING)

DEKA

Product Complaints Specialist

Manchester, NH · On-site

How you will make an impact as a Product Complaints Specialist: * Review, document, and enter product complaint information into internal systems with a high degree of accuracy. * Request and track ...

Osaic

Compliance Analyst, Customer Complaints

La Vista, NE · Hybrid

$75K - $95K/yr

Current Employees and Contractors Apply HereOsaic Careers Compliance Opportunity in Financial Services Compliance Analyst, Customer Complaints Location(s): Scottsdale: 18700 N Hayden Rd, Suite 255 ...

Newrez

Verbal Complaints Specialist II

Fort Washington, PA

$16.50 - $21.25/hr

Verbal Complaints may be related to issues with payments, Escrow (taxes and insurance), our Website, Late Charges, Collections, Credit Reporting, etc. (all aspects of Performing Loan Servicing). This ...

next page

Showing results 1-20

All JobsComplaints Jobs

Complaints information

See salary details

$14

$29

$51

How much do complaints jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for complaints in the United States is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $34.13 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Complaints role and how are they addressed?

Professionals in Complaints roles often manage difficult or emotionally charged interactions and must handle multiple cases simultaneously. The key to overcoming these challenges lies in maintaining professionalism, using established procedures to investigate and resolve issues, and prioritizing cases based on urgency. Supportive teams, ongoing training, and well-defined escalation processes are typically in place to help team members succeed. This environment fosters continual skill development and ensures that even complex concerns are addressed effectively and fairly.

What are the key skills and qualifications needed to thrive in the Complaints position, and why are they important?

To excel in a Complaints role, you need strong problem-solving abilities, attention to detail, and experience in customer service or conflict resolution, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing software, and standard office applications is highly beneficial. Patience, active listening, and effective communication are crucial soft skills for success in this position. These abilities ensure that customer concerns are handled efficiently, helping to maintain organizational reputation and customer satisfaction.

What is a Complaints job?

A Complaints job involves handling customer or client grievances, resolving issues, and ensuring customer satisfaction. Professionals in this role investigate concerns, communicate solutions, and follow company policies to address complaints effectively. They may work in various industries, including customer service, finance, healthcare, and retail. Strong problem-solving, communication, and conflict-resolution skills are essential for success in this role.

More about Complaints jobs
What cities are hiring for Complaints jobs? Cities with the most Complaints job openings:
What are the most commonly searched types of Complaints jobs? The most popular types of Complaints jobs are:
What states have the most Complaints jobs? States with the most job openings for Complaints jobs include:
What job categories do people searching Complaints jobs look for? The top searched job categories for Complaints jobs are:
Complaints jobs near you
Infographic showing various Complaints job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, and 16% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,160 per year, or $29.4 per hour.

Product Complaints Specialist

DEKA

Manchester, NH • On-site

Full-time

Posted 12 days ago

Job description

DEKA Research & Development, on behalf of Millyard Advanced Technologies, is seeking a detail-oriented Complaint Handling Specialist to support our product quality and regulatory compliance efforts. In this role, you will manage complaint documentation and data entry, ensure records meet FDA and QMS requirements, and collaborate with internal teams and external partners to maintain audit-ready documentation in a fast-paced, regulated environment.
How you will make an impact as a Product Complaints Specialist:
  • Review, document, and enter product complaint information into internal systems with a high degree of accuracy.
  • Request and track additional information needed to complete complaint records and evaluations.
  • Perform complaint data entry and preliminary evaluations while collaborating with team members as needed.
  • Ensure all complaint records follow Good Documentation Practices (GDP), Quality Management System (QMS) requirements, and applicable FDA/regulatory guidelines.
  • Communicate with third-party manufacturers, healthcare professionals, and internal teams to collect and verify complaint details.
  • Maintain organized, complete, and audit-ready documentation within complaint handling systems.
  • Support updates to procedures and work instructions by providing feedback based on day-to-day processes.
  • Maintain professional, clear, and cooperative communication with internal and external contacts.
  • Perform other administrative and support duties as assigned under management supervision.
Skills Needed to Be Successful:
  • 1+ year of experience in a regulated environment (cGMP, healthcare, clinical, or similar) or in a high-volume data entry/administrative role.
  • Basic knowledge of FDA Quality Systems and Medical Device Reporting regulations (21 CFR 803, 820, 211) preferred.
  • Experience with data entry systems or CRMs (e.g., Salesforce) preferred.
  • Strong attention to detail and accuracy in documentation and data entry.
  • Effective time management skills with the ability to prioritize tasks and meet deadlines.
  • Strong organizational and record-keeping skills.
  • Proficient computer skills (Microsoft Office, databases, or similar systems).
  • Clear written and verbal communication skills.
  • Sound technical writing skills.
  • Ability to work independently on routine tasks and collaborate with cross-functional teams when needed.
  • Problem-solving mindset with the ability to follow established procedures and escalate issues appropriately.

About Millyard Advanced Technologies:
https://millyardadvanced.com/
Located in the heart of the Regen Valley in Manchester, NH, our company aims to positively influence the healthcare landscape.
Established 2019
Selected Partners
  • Contract Designer: DEKA Research & Development
  • Contract Manufacturer: Merrimack Manufacturing

About DEKA:
One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to DEKA Research and Development, where we are taking the same innovation and cutting-edge technology into the modern age.
Behind DEKA's brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. Here at DEKA, some of the most innovative and life-changing products of our time are created, and new ideas are always welcome and explored.

Apply