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Mortgage Complaints Jobs (NOW HIRING)

Mortgage Center

Mortgage Loan Originator

Mortgage Center Mortgage Loan Originator REMOTE (must be based out of Metro Detroit) Would you like ... complaints to maintain satisfaction. * Work independently in a fast-paced, highly regulated ...

Cake Mortgage Corp

Mortgage Funder/Closer

Chatsworth, CA · On-site

$32 - $36/hr

Ability to respond effectively and urgently to inquiries or complaints * Excellent problem-solving skills * High School Diploma/GED Why Join CAKE Mortgage? * Be part of a fast-growing company ...

Newrez

Verbal Complaints Specialist III

Greenville, SC · On-site

$16 - $21.25/hr

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Verbal Complaints may be related to issues regarding SPOC availability, loss mitigation status ...

Newrez

Verbal Complaints Specialist III

Fort Washington, PA · On-site

$16.50 - $21.75/hr

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Verbal Complaints may be related to issues regarding SPOC availability, loss mitigation status ...

Bryant Bank

Mortgage Loan Officer

Tuscaloosa, AL

The Mortgage Loan Officer is responsible for helping customers achieve their homeownership and ... Resolves fairly complex or non-routine problems, questions, or complaints; directs the most complex ...

Newrez

Verbal Complaints Specialist III

Coppell, TX · On-site

$15.75 - $20.75/hr

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Verbal Complaints may be related to issues regarding SPOC availability, loss mitigation status ...

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Mortgage Complaints information

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$23K

$79.8K

$135.5K

How much do mortgage complaints jobs pay per year?

As of Sep 4, 2026, the average yearly pay for mortgage complaints in the United States is $79,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are mortgage complaints?

Mortgage complaints refer to grievances or concerns that borrowers have regarding their mortgage lenders or servicers. These complaints can involve issues such as payment processing errors, unclear loan terms, problems with escrow accounts, or difficulties in the loan modification process. Regulatory agencies, such as the Consumer Financial Protection Bureau (CFPB), collect and address these complaints to help ensure fair treatment and transparency for homeowners. Filing a mortgage complaint can help borrowers resolve issues and may prompt regulatory reviews of lending practices.

What are the key skills and qualifications needed to thrive as a mortgage complaints specialist, and why are they important?

To thrive as a Mortgage Complaints Specialist, you need a solid understanding of mortgage products, regulatory compliance, and complaint resolution processes, often supported by experience in banking or finance. Familiarity with loan servicing platforms, CRM systems, and regulatory databases such as CFPB portals is typically required. Strong problem-solving, empathy, and effective communication skills help in managing sensitive customer interactions and de-escalating conflicts. These competencies are critical for ensuring customer satisfaction, regulatory adherence, and protecting the organization's reputation.

What are some common challenges faced in a mortgage complaints role, and how can they be effectively managed?

Professionals handling mortgage complaints often encounter challenges such as resolving complex client issues, navigating regulatory requirements, and balancing customer satisfaction with company policies. Success in this role requires strong communication skills, patience, and attention to detail. Team members typically collaborate closely with compliance, underwriting, and customer service departments to ensure resolutions are fair and timely. Proactively staying updated on industry regulations and maintaining thorough documentation are key strategies for managing these challenges effectively.
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Cities with the most Mortgage Complaints job openings:

What states have the most Mortgage Complaints jobs?

States with the most job openings for Mortgage Complaints jobs include:

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Mortgage Complaints jobs near you
Infographic showing various Mortgage Complaints job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 87% In-person, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,825 per year, or $38.4 per hour.

Analyst - Mortgage Complaints & UDAAP Testing

Treliant LLC

Remote

$75/hr

Temporary

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Overview
Treliant is an essential consulting firm serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges.
We provide data-driven, technology-enabled consulting, implementation, staffing, and managed services solutions to the regulatory compliance, risk, credit, financial crimes, and capital markets functions of our clients.
Founded in 2005, Treliant is headquartered in Washington, DC, with offices across the United States, Europe, and Asia.
Treliant is committed to fostering a diverse, equitable and inclusive environment that values and embraces all races, religions, ages, abilities, genders, sexual orientations, ethnicities, languages, nationalities, political parties, socioeconomic groups and other characteristics that inform an individual's worldview, experiences and system of beliefs ("the principles"). We believe in championing every voice and ensuring everyone's full potential.
Treliant is looking for Analysts to focus on testing mortgage complaints and UDAAP related issues with key banking clients.
Responsibilities
While the scope of each project may be different, your duties & responsibilities may include:
  • Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call
  • Identify whether calls constitute a complaints accordance with specified definitions
  • Identify whether there may be UDAAP/UDAP concerns
  • Update testing systems to report identified observations, errors and failures
  • Explain and support findings
  • Contribute to the regular status reporting
  • Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities
  • Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work

Qualifications
  • 5+ years of relevant or applicable work experience
  • Bachelor's degree from an accredited college or university
  • Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations
  • Proficiency with Black Knight's MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills are a plus)
  • Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity
  • Ability to analyze complex problems using data from multiple sources
  • Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally
  • Ability to communicate with confidence and demonstrate social awareness
  • Strong collaborative and interpersonal skills

Benefits
Primary Location: Remote
Primary Location Salary Range: $25/hr - $75/hr
Treliant offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefit package that reflects our commitment to creating a diverse and supportive workplace. In addition to a competitive base salary, candidate is eligible for incentive pay as well as a full range of health benefits, vacation plan, and 401k plan.
If you want to be part of a dynamic team of professionals, we invite you to join the team at Treliant. We invest in people, and challenge you to advance your career while achieving your aspirations and goals. Here at Treliant, we pride ourselves on our collaborative team culture, where we embrace diversity of thought and innovation. If you strive for excellence and seek an inclusive environment apply on line treliant.com and follow us on LinkedIn.
Right to Work
Treliant is not in the position to provide sponsorship for this current position and so applicants must be able to work in the United States without requiring sponsorship.
Please note, Treliant receives a high volume of applications for all roles. While we will endeavor to respond to all applicants, this is not always possible. Should you not receive a response to your application within 2 weeks, it is likely that you will have been unsuccessful on this occasion. However, we would like to retain your details on our systems and may contact you should another potentially suitable vacancy arise.
Treliant LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability, or military status in employment or provision of services. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office so that proper arrangements can be made.

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