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Complaints Coordinator Jobs (NOW HIRING)

CBRE

Workplace Experience Coordinator

Bronx, NY · On-site

$52K/yr

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class ... Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a ...

CBRE

Workplace Experience Coordinator

New York, NY · On-site

$70K/yr

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class ... Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a ...

CBRE

Workplace Experience Coordinator

Bellevue, WA · On-site

$54K/yr

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class ... Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a ...

CBRE

Workplace Experience Coordinator

New York, NY · On-site

$61K/yr

As a CBRE Workplace Experience Coordinator, you will be instrumental in delivering a world-class ... Address and resolve inquiries or complaints from employees, guests, and co-workers promptly and ...

CBRE

Workplace Experience Coordinator

Mountain View, CA · On-site

$56K/yr

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class ... Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a ...

Essel

Bid Coordinator

North Highlands, CA · On-site

Bid Coordinator A bid coordinator manages the bidding process for a company or organization, which can include proposals, tenders, and bids for various projects. They work with different teams and ...

CBRE

Workplace Experience Coordinator

Dearborn, MI · On-site

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class ... Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a ...

CBRE

Workplace Experience Coordinator

Tampa, FL · On-site

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class ... Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a ...

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How much do complaints coordinator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for complaints coordinator in the United States is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $33.17 per hour, depending on experience, location, and employer.

What does a complaints coordinator do?

A Complaints Coordinator is responsible for managing and resolving customer complaints within an organization. They act as a liaison between customers and company departments to ensure issues are addressed promptly and fairly. Their duties often include logging complaints, investigating the root causes, communicating resolutions, and implementing improvements to prevent future issues. Effective Complaints Coordinators must have strong communication, problem-solving, and organizational skills.

What are the key skills and qualifications needed to thrive as a complaints coordinator, and why are they important?

To thrive as a Complaints Coordinator, you need strong customer service skills, attention to detail, and typically a background in business administration or a related field. Familiarity with case management systems, CRM software, and reporting tools is often required. Excellent communication, problem-solving abilities, and emotional intelligence set standout professionals apart in this role. These skills ensure effective resolution of complaints, maintain customer satisfaction, and uphold an organization's reputation.

What is the difference between Complaints Coordinator vs Customer Service Representative?

AspectComplaints CoordinatorCustomer Service Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in conflict resolutionRequires customer service skills, communication abilities, and sometimes basic training in product knowledge
Work EnvironmentOften in corporate offices, call centers, or customer support departmentsIn retail stores, call centers, or online support channels
Employer & IndustryUsed in industries like healthcare, finance, and government agenciesCommon across retail, telecom, and service industries
Search & Comparison IntentPeople comparing roles focused on handling formal complaints and resolution processesPeople seeking general customer support or assistance roles

The main difference is that Complaints Coordinators focus on managing and resolving formal complaints, often requiring specialized conflict resolution skills, while Customer Service Representatives handle a broader range of customer inquiries and support tasks. Both roles are vital in customer relations but differ in scope and complexity.

How does a complaints coordinator typically interact with other departments when resolving customer issues?

A Complaints Coordinator often acts as a central point of contact, collaborating closely with various departments such as customer service, quality assurance, and operations to thoroughly investigate and resolve complaints. This role requires effective communication and coordination to ensure that the root cause of each issue is identified and that appropriate corrective actions are implemented. By working cross-functionally, the Complaints Coordinator helps to improve processes and prevent similar issues from recurring, while keeping the customer informed throughout the resolution process.
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Complaints Coordinator jobs near you
Infographic showing various Complaints Coordinator job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Temporary, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,677 per year, or $26.3 per hour.

Complaints Coordinator

Tidal Basin Holdco, LLC

Guaynabo, PR • On-site

Temporary

Re-posted 28 days ago

Job description

Job Duties and Responsibilities include:
• Receive, log, and track all appeals and complaints provided by applicants of the R3 Program.
• Track responses on all complaints and appeals, in adherence with program documentation policies.
• Communicate effectively with applicants, staff, program team members, and the Program's Legal Department to resolve all appeals and complaints
• Coordinate resolution of complaints and appeals by performing tasks such as investigating the complaints or appeal, surveys, interviews, educating the applicants, etc.
• Pay close attention to applicants and ensure that complaints are properly mitigated and attended to.
• Escalate a complaint or appeal, if warranted, to a higher management position for the appropriate actions to be taken.
• Ensure that applicant complaints are resolved in a timely manner.
• Oversee other customer-interfacing team members, including the warranty claim coordinator and the call center lead. Work with these team members to identify and escalate trends that have an impact on customer service.
• Adhere to established program guidelines, standard operating procedures and documentation standards, within required time frames.
• Adhere to department and company guidelines.
• Perform other duties as assigned.
Qualifications and Skills:
  • Must be available to complete 200 hours/month.
  • Professional Proficiency in Spanish and English language.
  • Proficiency in Microsoft Office and ability to work in other programs such as Smartsheets and Program Databases
  • Ability to understand and adhere to program guidelines to solve customer complaints and appeals.
  • Ability to work with heavy load of appeals and complaints within required deadlines.
  • Excellent listening, verbal, and written communication skills.
  • Ability to demonstrate empathy, maintain professionalism, and handle challenging situations appropriately.

Preferred:
  • Legal background is an asset, although not required.
  • PMP or project management training is an asset, although not required.
  • Prior experience in disaster recovery (CDBG-DR or FEMA Programs) or mitigation is an asset, although not required.
  • Prior experience handling and solving customer complaints, although not required.
  • Knowledge of Xactimate estimating software is an asset, although not required.

Required Education and Experience:
  • Bachelor's degree or higher in a relevant field (ex. law, social service, etc.)
  • At least 5 years of experience in a position that is relevant to customer relations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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