ZipRecruiter

Log In

1

Complaints Jobs (NOW HIRING)

Philips

Clinical Complaints Specialist

San Diego, CA

$71K - $98K/yr

Job TitleClinical Complaints Specialist In this role you The Clinical Complaints Specialist will ensure prompt evaluation, investigation, and medical device reporting (MDR) assessment for escalated ...

Philips

Clinical Complaints Specialist

San Diego, CA · On-site

$71K - $98K/yr

Job Title Clinical Complaints Specialist In this role you The Clinical Complaints Specialist will ensure prompt evaluation, investigation, and medical device reporting (MDR) assessment for escalated ...

Philips

Clinical Complaints Specialist

Malvern, PA

$71K - $98K/yr

Job TitleClinical Complaints Specialist In this role you The Clinical Complaints Specialist will ensure prompt evaluation, investigation, and medical device reporting (MDR) assessment for escalated ...

Kelly Services

PR

$38/hr

Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. * Ensure complaint related investigations are ...

Eisai

Mgr., Product Complaints (Hybrid)

Raleigh, NC · Hybrid

$104K - $137K/yr

The Manager, Product Complaints is responsible for the oversight, governance, and continuous improvement of Eisai's medical device complaint handling process. This role ensures that medical device ...

Eisai, Inc

$104K - $137K/yr

The Manager, Product Complaints is responsible for the oversight, governance, and continuous improvement of Eisai's medical device complaint handling process. This role ensures that medical device ...

Osaic

Compliance Analyst, Customer Complaints

Atlanta, GA · Hybrid

$75K - $95K/yr

Compliance Opportunity in Financial Services Compliance Analyst, Customer Complaints Location(s): Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255 Atlanta: 2300 Windy Ridge Pkwy SE ...

Harrow, Inc.

QA Complaints Specialist

Ledgewood, NJ · On-site

Job Summary The Quality Assurance Complaints Specialist ensures manufacturing procedures are followed in accordance with Standard Operating Procedures (SOPs), current Good Manufacturing Practices ...

Newrez

Verbal Complaints Specialist II

Greenville, SC · On-site

$16 - $20.75/hr

Verbal Complaints may be related to issues with payments, Escrow (taxes and insurance), our Website, Late Charges, Collections, Credit Reporting, etc. (all aspects of Performing Loan Servicing). This ...

next page

Showing results 1-20

People also search for

All JobsComplaints Jobs

Complaints information

See salary details

$14

$29

$51

How much do complaints jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for complaints in the United States is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $34.13 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Complaints role and how are they addressed?

Professionals in Complaints roles often manage difficult or emotionally charged interactions and must handle multiple cases simultaneously. The key to overcoming these challenges lies in maintaining professionalism, using established procedures to investigate and resolve issues, and prioritizing cases based on urgency. Supportive teams, ongoing training, and well-defined escalation processes are typically in place to help team members succeed. This environment fosters continual skill development and ensures that even complex concerns are addressed effectively and fairly.

What are the key skills and qualifications needed to thrive in the Complaints position, and why are they important?

To excel in a Complaints role, you need strong problem-solving abilities, attention to detail, and experience in customer service or conflict resolution, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing software, and standard office applications is highly beneficial. Patience, active listening, and effective communication are crucial soft skills for success in this position. These abilities ensure that customer concerns are handled efficiently, helping to maintain organizational reputation and customer satisfaction.

What is a Complaints job?

A Complaints job involves handling customer or client grievances, resolving issues, and ensuring customer satisfaction. Professionals in this role investigate concerns, communicate solutions, and follow company policies to address complaints effectively. They may work in various industries, including customer service, finance, healthcare, and retail. Strong problem-solving, communication, and conflict-resolution skills are essential for success in this role.

More about Complaints jobs
What cities are hiring for Complaints jobs? Cities with the most Complaints job openings:
What are the most commonly searched types of Complaints jobs? The most popular types of Complaints jobs are:
What states have the most Complaints jobs? States with the most job openings for Complaints jobs include:
What job categories do people searching Complaints jobs look for? The top searched job categories for Complaints jobs are:
Complaints jobs near you
Infographic showing various Complaints job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, and 16% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,160 per year, or $29.4 per hour.

Manager, Product Complaints

Azurity Pharmaceuticals - US

Woburn, MA • Hybrid

Other

Posted 20 days ago

Job description

About the Role

If you're eager to be part of a dynamic, global, and fast-growing organization-where a positive mindset, personal development, and making a meaningful impact on people's health are valued-we could be the perfect match.

The Manager, Product Complaints at Azurity will play a crucial role in overseeing global end-to-end complaint intake, investigation, and trending to ensure timely, compliant resolution of product quality issues and drive continuous improvement across the product lifecycle to ensure compliance with regulatory requirements and internal quality standards.

This role provides strategic direction in alignment with the Quality Management System (QMS).

 Key Responsibilities

  • Manage and approve Product Complaints throughout the entire product lifecycle, ensuring timely investigation and resolution.
  • Support Field Alerts and Defect Notifications to Health Authorities globally (US, CAN, EU).
  • Identify new capabilities, implementing/ delivering improvements.
  • Maintain and support inspection readiness.
  • Lead product complaint investigations, coordinating with CMOs for external investigations, performing Root Cause Analysis, identifying Corrective Actions, and escalating critical issues to senior management.
  • Support SOP management.
  • Event/Quality Issue Management process and requirements, including CAPA and Effectiveness Check.
  • Project Management, Planning and Prioritization of Product Complaints.
  • Support and coordinate complaint trends, KPIs, and quality metrics to identify risks and drive continuous improvement initiatives.
  • Prepare management reports, dashboards, and quality trend presentations for senior leadership.
  • Collaborate cross-functionally with Quality Operations, Regulatory Affairs, Pharmacovigilance, Supply Chain, and Commercial teams to ensure effective complaint handling and risk mitigation.
  • Manage and prepare Risk Assessments for product complaints using both qualitative and quantitative approaches.

Required Skills and Experience

  • Technical writing skills.
  • Adaptability / flexibility and ability to work in a fast-paced environment and act with urgency.
  • Strong analytical thinking skills, with the ability to translate data into risk-informed insights that drive decision-making.
  • Continuous-improvement mindset and strong stakeholder-management capability.
  • Knowledge of pharmaceutical product lifecycle management and quality processes.
  • Detail-oriented with strong organizational skills, capable of managing multiple tasks.
  • Experience with Veeva systems and proficiency in Excel.

Preferred Qualifications

  • Minimum of 8-10 years of experience in Quality Assurance within the pharmaceutical, biotechnology, or medical device industries BS, MSc, or PhD in a scientific discipline.
  • Proven experience in inspections/audits.

#LI-Hybrid

Apply