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Complaints Jobs (NOW HIRING)

SaniSure LLC

Quality Engineer - Complaints

Camarillo, CA · On-site

$95K - $105K/yr

Lead quality investigations related to customer complaints, in-market defects, sterility concerns, particulate issues, and product nonconformances, including root cause analysis and implementation of ...

Novocure

Manager, Technical Complaints

Portsmouth, NH · Hybrid

$110K - $143K/yr

Manager, Technical Complaints Hybrid / Full Time / Portsmouth, NH At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes ...

Medline

Associate Product Complaints Specialist

Mundelein, IL · On-site

$62K - $93K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Job Summary The Associate Product Complaints Specialist role is responsible for executing all aspects of product complaint management, investigation, and servicing requests. They also provide light ...

Medline

Associate Product Complaints Specialist

Mundelein, IL

$62K - $93K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Job Summary The Associate Product Complaints Specialist role is responsible for executing all aspects of product complaint management, investigation, and servicing requests. They also provide light ...

Medline

Associate Product Complaints Specialist

Mundelein, IL · On-site

$62K - $93K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Job Summary The Associate Product Complaints Specialist role is responsible for executing all aspects of product complaint management, investigation, and servicing requests. They also provide light ...

Harrow, Inc.

QA Complaints Specialist

Ledgewood, NJ · On-site

Job Summary The Quality Assurance Complaints Specialist ensures manufacturing procedures are followed in accordance with Standard Operating Procedures (SOPs), current Good Manufacturing Practices ...

Novocure

Manager, Technical Complaints

Portsmouth, NH · On-site

$110K - $143K/yr

Manager, Technical Complaints Hybrid / Full Time / Portsmouth, NH At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes ...

SafeRide Health

Complaints and Grievance Supervisor

San Antonio, TX · On-site +1

$102K - $123K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role SafeRide Health is seeking a Complaints & Grievances Supervisor to lead a team responsible for resolving member complaints, grievances, appeals, and provider disputes. This role plays ...

Eisai

Mgr., Product Complaints (Hybrid)

Raleigh, NC · Hybrid

$104K - $137K/yr

The Manager, Product Complaints is responsible for the oversight, governance, and continuous improvement of Eisai's medical device complaint handling process. This role ensures that medical device ...

Upstart

Associate Compliance Manager, Complaints

OR · On-site +1

The Complaints Oversight function serves as the second line of defense, providing independent oversight of complaint management practices, monitoring regulatory compliance, and identifying emerging ...

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How much do complaints jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for complaints in the United States is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $34.13 per hour, depending on experience, location, and employer.

What is a complaints?

A Complaints job involves handling customer or client grievances, resolving issues, and ensuring customer satisfaction. Professionals in this role investigate concerns, communicate solutions, and follow company policies to address complaints effectively. They may work in various industries, including customer service, finance, healthcare, and retail. Strong problem-solving, communication, and conflict-resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in complaints?

To excel in a Complaints role, you need strong problem-solving abilities, attention to detail, and experience in customer service or conflict resolution, often supported by a relevant diploma or degree. Familiarity with customer relationship management (CRM) systems, ticketing software, and standard office applications is highly beneficial. Patience, active listening, and effective communication are crucial soft skills for success in this position. These abilities ensure that customer concerns are handled efficiently, helping to maintain organizational reputation and customer satisfaction.

What are some common challenges faced in a complaints role and how are they addressed?

Professionals in Complaints roles often manage difficult or emotionally charged interactions and must handle multiple cases simultaneously. The key to overcoming these challenges lies in maintaining professionalism, using established procedures to investigate and resolve issues, and prioritizing cases based on urgency. Supportive teams, ongoing training, and well-defined escalation processes are typically in place to help team members succeed. This environment fosters continual skill development and ensures that even complex concerns are addressed effectively and fairly.

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Complaints jobs near you
Infographic showing various Complaints job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $61,160 per year, or $29.4 per hour.

Bilingual Complaints Specialist

4M Building Solutions

Elmhurst, IL • On-site

Full-time

Re-posted 10 days ago

4M Building Solutions rating

5.7

Company rating: 5.7 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

202nd of 254 rated facilities management

Job description

Complaints Specialist Job Description
Job Summary:
The Human Resource and Labor Relations Specialist will assist with labor relations and human resources matters, gathering, collecting, and maintaining documents and records required for contract and policy development, investigations, and negotiations.
Supervisory Responsibilities:
  • None.
Duties/Responsibilities:
  • Serves as the initial contact and liaison for intake and assessment of employee complaints including union grievances.
  • Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
  • Assists with.
  • Collects information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
  • conducts surveys, interviews related to employee relations, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to Labor Relations Manager or Human Resources Director.
  • Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
  • Assists with the preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
  • Assists with hiring during company acquisitions.
  • Gatekeeper for unemployment claims, including delegating and completing claims.
  • Review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements.
  • Performs other duties as assigned.
  • Travel is required for this position.

Required Skills/Abilities:
  • Excellent verbal written and communication skills.
  • Excellent interpersonal, negotiation, and conflict-resolution skills.
  • Excellent time management skills with the proven ability to meet deadlines.
  • Strong analytical and problem- solving skills.
  • Understanding laws, regulations, and guidelines related to HR and contract negotiations.
  • Proficient with Microsoft Office Suite or related software.
Education and Experience:
  • Degree in Human Resources, Labor Relations, Business, Accounting, or related field preferred.
  • At least three years of professional human resource administration required with preferred experience in employee relations.
  • SHRM-CP or SHRM-SCP preferred.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

About 4M:
Founded in 1978, 4M Building Solutions is a janitorial, housekeeping, cleaning, and disinfecting services company headquartered in St. Louis, MO. Supported by 8,000 associates, the company operates in 30+ states across the Midwest, Northeast, and Southeastern United States.

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