ZipRecruiter

Log In

1

Complaints Manager Jobs (NOW HIRING)

Eisai

Mgr., Product Complaints (Hybrid)

Raleigh, NC · Hybrid

$104K - $137K/yr

The Manager, Product Complaints is responsible for the oversight, governance, and continuous improvement of Eisai's medical device complaint handling process. This role ensures that medical device ...

Eisai, Inc.

Mgr., Product Complaints (Hybrid)

Raleigh, NC · On-site

$104K - $137K/yr

The Manager, Product Complaints is responsible for the oversight, governance, and continuous improvement of Eisai's medical device complaint handling process. This role ensures that medical device ...

AIG

Complaints Regulatory Reporting Lead

Atlanta, GA · On-site

$140K - $155K/yr

... management decision making. This is an exciting role that collaborates closely with Complaints ... Operations, Claims, Compliance, Technology and senior leadership teams to ensure the organization ...

AIG

Complaints Regulatory Reporting Lead

Parsippany, NJ

$140K - $155K/yr

... management decision making. This is an exciting role that collaborates closely with Complaints ... Operations, Claims, Compliance, Technology and senior leadership teams to ensure the organization ...

next page

Showing results 1-20

All JobsComplaints Manager Jobs

Complaints Manager information

See salary details

$24

$36

$50

How much do complaints manager jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for complaints manager in the United States is $36.24, according to ZipRecruiter salary data. Most workers in this role earn between $31.97 and $37.74 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include executive roles such as CEOs, CFOs, and other C-suite positions, as well as specialized professions like surgeons, anesthesiologists, and certain legal or consulting roles. These positions typically require advanced education, extensive experience, and often involve high levels of responsibility and skill. Freelance consultants, project managers in large industries, and some sales professionals with commissions can also achieve such earnings depending on their workload and success.

What are the typical career advancement opportunities for a Complaints Manager?

As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.

What skills does a complaints investigator need?

A complaints investigator needs strong communication skills to gather and document information clearly, analytical skills to assess complaints and identify issues, and attention to detail to ensure accuracy. Knowledge of relevant laws, customer service experience, and proficiency with investigation tools or software are also important for effective performance in this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic planning.

What are the key skills and qualifications needed to thrive in the Complaints Manager position, and why are they important?

A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.

What is the role of a complaint manager?

A complaints manager is responsible for handling customer complaints, investigating issues, and resolving conflicts to ensure customer satisfaction. They often document complaints, communicate with clients, and work to improve service quality, using skills in communication and conflict resolution. The role may require familiarity with customer service software and adherence to company policies.

What does a Complaints Manager do?

A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.

More about Complaints Manager jobs
What cities are hiring for Complaints Manager jobs? Cities with the most Complaints Manager job openings:
What are the most commonly searched types of Complaints jobs? The most popular types of Complaints jobs are:
What states have the most Complaints Manager jobs? States with the most job openings for Complaints Manager jobs include:
What job categories do people searching Complaints Manager jobs look for? The top searched job categories for Complaints Manager jobs are:
Complaints Manager jobs near you
Infographic showing various Complaints Manager job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $75,379 per year, or $36.2 per hour.

General Manager - Wingstop

General Manager - Wingstop

Carrollton, TX • On-site

$57K - $60K/yr

Full-time

PTO

Posted 11 days ago

Job description

Company Benefits:

  • BONUSES FOR ALL EMPLOYEES
  • PTO
  • FREQUENT PAY INCREASES
  • ADVANCEMENT OPPORTUNITIES
  • TUITION REIMBURSEMENT
  • FLEXIBLE SCHEDULE
  • EMPLOYEE DISCOUNTS


  • Duties & Responsibilities
  • Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
  • Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
  • Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
  • Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
  • Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
  • Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
  • Responsible for making weekly schedules and ensuring your labor goal is met.
  • Responsible for labor percentages
  • Responsible for ensuring daily inventory is completed on all shifts.
  • Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
  • Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
  • Identifies and resolves issues with costs of goods discrepancies.
  • Responsible for recruiting, orienting, training, assigning, scheduling team members.
  • Responsible for all cash handling in store
  • Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
  • Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
  • Performs regular restaurant inspections to ensure the team is meeting standards.
  • Responsible for providing a great culture and environment within the staff.
  • Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
  • Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
  • Responsible for the development of all in store managers

Job Requirements:

  • Experience with POS systems and cash registers
  • Basic computer knowledge
  • Good math skills
  • Excellent communication skills
  • Ability to effectively resolve complaints.
  • Manger certificate is a plus.