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Remote Complaints Jobs in Michigan (NOW HIRING)

Investigates and resolves customer complaints escalated by the Customer Service team. * Maintains ... Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule. * Company-paid ...

Investigates and resolves customer complaints escalated by the Customer Service team. * Maintains ... Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule. * Company-paid ...

Departmental Analyst 9-P11

Lansing, MI · On-site +1

$25.85 - $40.51/hr

Permanent Full Time Remote Employment: Flexible/Hybrid Job Number: 6501-26-DIFS-073 DEPT ALT-E ... The investigator reviews complaints and referrals, gathers and analyzes records and other evidence ...

Showing results 41-51

Remote Complaints information

See Michigan salary details

$17.9K

$51.4K

$82.4K

How much do remote complaints jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote complaints in Michigan is $51,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $61,400.00 per year, depending on experience, location, and employer.

What is a remote complaints job?

Remote Complaints jobs involve handling customer or client complaints from a remote location, typically using phone, email, or chat. Professionals in these roles investigate issues, resolve customer concerns, and ensure satisfaction without being physically present in an office. They often work for companies in industries like retail, telecommunications, finance, or technology. Strong communication skills, problem-solving abilities, and proficiency with digital tools are essential for success in remote complaints positions.

What are the key skills and qualifications needed to thrive as a remote complaints specialist, and why are they important?

To thrive as a Remote Complaints Specialist, you need strong problem-solving abilities, customer service experience, and a high school diploma or higher. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Outstanding written communication, patience, and conflict resolution skills help you stand out in handling customer issues remotely. These competencies ensure efficient resolution of complaints, high customer satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals working in remote complaints handling, and how can they be managed effectively?

Remote complaints handlers often face challenges such as limited face-to-face communication, difficulty gauging customer emotions, and managing multiple communication channels (email, chat, phone). To address these, it's important to develop strong written communication skills, practice active listening, and use clear documentation to track cases. Collaboration with team members through regular virtual meetings and sharing best practices can also help maintain consistency and support in resolving complex issues.

What is the difference between Remote Complaints vs Remote Customer Service?

AspectRemote ComplaintsRemote Customer Service
Primary RoleHandle and resolve customer complaints and issuesAssist customers with inquiries, product info, and support
Required SkillsProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentHome office, call centers, online platformsHome office, call centers, online platforms
Common CertificationsCustomer service certifications, conflict resolutionCustomer service certifications, communication skills

Remote Complaints specialists focus on resolving customer issues and complaints, often requiring conflict resolution skills. Remote Customer Service representatives handle a broader range of customer inquiries, including product info and support. While both roles operate remotely and share similar skills, complaints roles are more specialized in conflict management, whereas customer service covers general support tasks.

What are the most commonly searched types of Complaints jobs in Michigan?

The most popular types of Complaints jobs in Michigan are:

What are popular job titles related to Remote Complaints jobs in Michigan?

For Remote Complaints jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Complaints jobs in Michigan look for?

The top searched job categories for Remote Complaints jobs in Michigan are:

Infographic showing various Remote Complaints job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,409 per year, or $24.7 per hour.

Apparel Product Quality Specialist

Meijer Companies Ltd

Grand Rapids, MI • On-site, Remote

Full-time

Re-posted 24 days ago


Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,652 frontline employees who took The Breakroom Quiz

21st of 39 rated national retailers


Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

  • Weekly pay

  • Scheduling flexibility

  • Paid parental leave

  • Paid education assistance

  • Team member discount

  • Development programs for advancement and career growth

Please review the job profile below and apply today!

The Apparel QA Engineer Specialist plays a key role in establishing and advancing quality assurance processes for Meijer Own Brand Softlines. This role focuses on building QA infrastructure, ensuring product integrity, and partnering closely with Product Development, Technical Design, Sourcing, Merchandising, Compliance, and global vendor partners to ensure all Own Brand products meet Meijer's standards for quality, safety, and performance.
Position will follow our hybrid schedule: Monday-Wednesday in Grand Rapids MI office, Thursday-Friday remote.


What You'll Be Doing:

  • Responsible in building and executing foundational QA processes, infrastructure, technical standards and training for Meijer's Own Brand Quality Program for Apparel products.
  • Develop and maintain product requirements and construction standards for general wearing apparel.
  • Create and refine testing protocols, aligning with apparel industry best practices.
  • Partner with the Apparel Compliance Specialist to ensure regulatory requirements are accurately reflected in testing protocols and tech packs.
  • Coordinate with testing labs and vendors to ensure products are tested and inspected according to Meijer protocols and standards.
  • Review testing and inspection failures, conduct rootcause analysis, and recommend corrective actions.
  • Acting business lead for quality assurance related best practices for apparel.
  • Work with overseas agents, direct vendors, and manufacturers to align on quality expectations and resolve production issues.
  • Support vendor qualification efforts and contribute to the development of Meijer's vendor scorecard and quality management system.
  • Participate in the selection of approved labs and provide input on vendor and manufacturer capability assessments.
  • Communicate with internal teams, stores, vendors, labs and overseas agents on quality topics, production issues, and product investigations.
  • Execute quality initiatives and program direction as defined by the QA Apparel Manager.
  • Lead postlaunch product evaluation strategies, including analysis of customer returns, complaints, and instore product reviews.
  • Identify quality risks early and recommend preventive actions.
  • Contribute to the development of scalable QA processes and tools that improve product consistency and reduce defects.
  • Provide technical guidance to crossfunctional partners to strengthen product integrity across categories.
  • This job profile is not intended to be an exhaustive list of responsibilities. Additional duties may be assigned as needed.

What You'll Bring With You:

  • Bachelor's degree, with a preference for a degree in Apparel and Textile Technology and Quality Assurance
  • 7 years of direct Apparel quality assurance experience in a retail or privatelabel environment, with strong leadership in quality initiatives and crossfunctional collaboration preferred
  • At least 3 years of experience guiding or leading quality functions or initiatives.
  • Strong knowledge of apparel quality management systems and preventive QA practices.
  • Working knowledge of AQL standards and their application specific to the Apparel industry.
  • Solid understanding of garment construction for cutandsew knits, sweater knits, wovens, denimand related materials.
  • Experience partnering with overseas agents, indirect vendors, and global manufacturers.
  • Proven ability to identify quality risks early and implement effective preventive actions.
  • Thrives in building new processes and influencing adoption in a fastpaced environment.
  • Able to produce accurate, highquality work quickly and support others in doing the same.
  • Comfortable working across all divisions and organizational levels.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint; PLM experience is a plus.
  • Strong independent problemsolving, analytical, and assessment skills.
  • BS in Engineering or Physical Science Masters or Advanced Degree (Materials, Textiles, Chemical) a plus
  • Professional Quality Certifications preferred (ASQ CQE, CRE, Lean Six Sigma, etc.)

What Meijer employees say

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About Meijer

Sourced by ZipRecruiter

Meijer is a family business. We believe in treating each other with dignity and respect. We are committed to strengthening the communities we serve. Retailing is a fast-paced business that demands continuous improvement. Meijer is committed to keeping our competitive spirit strong and staying nimble and flexible to win in the marketplace.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US