Remote Complaints Jobs in Riverside, CA (NOW HIRING)

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The Vendor Management Manager will be responsible for overseeing the vendor management staff in the implementation and management of a formalized process of selecting, monitoring, and auditing the third-party service providers. Establish department procedures and processes and train the staff accordingly. Monitor and report on SLA compliance and other contractual covenants and obligations to ensure compliance. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved Target Pay range for this position is $82,500 - $95,000.

What you\'ll do:

• Carry out management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

• Oversee all aspects related to the CMS Vendor Management department personnel and third-party vendor relationships.
• Oversee vendor onboarding due diligence requirements according to Company policy.

• Proactively review and analyze current business processes and identify opportunities to increase compliance and operational efficiencies. 

• Prepare risk assessments of new and existing vendors and develop strategies and procedures to minimize risk.

• Manage, monitor, and track compliance of all third-party vendors to regulatory and internal policy by ensuring activities adhere to established service level.

• Oversee and monitor vendor complaints according to Company Policy.  Assess and assign risk tolerance based on regulatory requirements. Manage action plans as needed to ensure compliance. 
• Serve as first point of contact if vendors are non-responsive to team requests.  Escalate items immediately if vendor remains non-compliant. 
• Oversee monthly vendor scorecard review process. Including but not limited to timely completion, performance analysis, action plan documentation and follow up. Ensure proper tracking, measurement, and reporting to evaluate vendor performance using the vendor scorecard performance and monthly trending analysis. 

• Oversee vendor scorecard meetings to ensure active follow up on automation and business unit requirements.

• Reports to company Senior Management on third party vendor performance, compliance status, quality of services provided, etc.

• Monitor, evaluate, and approve department forms, job aides and/or documents to ensure compliance and timeliness as it relates to vendor management.

• Conduct periodic risk reviews of critical/high risk vendors.

• Manage VM Quality Assurance team day-to-day operations. 

• Manage and conduct periodic performance review meetings with associates. 

• Perform other duties as assigned.

What you\'ll need:

• Bachelor’s degree or equivalent combination of education and work experience.

• Five (5) or more years of vendor management experience with vendor management experience within mortgage servicing.

• Demonstrated experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.

• Three (3+) or more years of supervisory experience.

• Thorough knowledge of the vendor management process

• Effective communication, negotiation, and interpersonal skills

• Strong analytical and problem-solving skills.

• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.

• Ability to prioritize and multi-task in a fast paced ever changing environment.

• Ability to organize and meet deadlines.

• Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.

• Ability to organize and prioritize work schedules of others on long-term basis.

• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

 Notice to all applicants: Carrington does not do interviews or make offers via text or chat.