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Remote Complaints Jobs in Virginia (NOW HIRING)

Star Stellar Credit Repair Solutions

Solve customer problems and complaints to maximize satisfaction * Achieve sales targets and outcomes. * Collaborate within team members and other departments * Generate reports on new sale, target ...

Daikinapplied

Product Manager - Heat Pump

Staunton, VA · On-site +1

Staunton, VA - Hybrid or Remote Your Responsibilities: * Develop and recommend product line ... Review complaints and suggestions relative to assigned product or products * Participate in the ...

Dover Corporation

Inside Service Specialist

Cullen, VA · Remote

$16 - $21.25/hr

Provide expert remote technical support to customers, service partners and other functional ... Support Sales team, as needed, in addressing product complaints, questions, and resolutions.

City of Hampton

Paralegal

Hampton, VA · On-site +1

$53K - $58K/yr

This position does not have remote work or telework options and will remain open until filled ... orders, complaints, affidavits, subpoena, and other documents to facilitate legal action or ...

CRH

Territory Sales Representative

Richmond, VA · Remote

$58K - $65K/yr

Job Location This is a remote role where the candidate needs to be based in Virginia. Job ... Resolves customer complaints by investigating problems, site visits, developing solutions, working ...

State of Virginia

Case Intake Manager

Henrico, VA · Remote

$87K - $115K/yr

... complaints of alleged violations against health care practitioners licensed, certified or ... Must be willing to perform mobile work and to maintain a remote office with high speed Internet ...

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All JobsComplaints JobsRemote Complaints JobsRemote Complaints Jobs in Virginia

Remote Complaints information

See Virginia salary details

$20.3K

$58.5K

$93.7K

How much do remote complaints jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote complaints in Virginia is $58,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,600.00 and $69,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals working in remote complaints handling, and how can they be managed effectively?

Remote complaints handlers often face challenges such as limited face-to-face communication, difficulty gauging customer emotions, and managing multiple communication channels (email, chat, phone). To address these, it's important to develop strong written communication skills, practice active listening, and use clear documentation to track cases. Collaboration with team members through regular virtual meetings and sharing best practices can also help maintain consistency and support in resolving complex issues.

What is the difference between Remote Complaints vs Remote Customer Service?

AspectRemote ComplaintsRemote Customer Service
Primary RoleHandle and resolve customer complaints and issuesAssist customers with inquiries, product info, and support
Required SkillsProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentHome office, call centers, online platformsHome office, call centers, online platforms
Common CertificationsCustomer service certifications, conflict resolutionCustomer service certifications, communication skills

Remote Complaints specialists focus on resolving customer issues and complaints, often requiring conflict resolution skills. Remote Customer Service representatives handle a broader range of customer inquiries, including product info and support. While both roles operate remotely and share similar skills, complaints roles are more specialized in conflict management, whereas customer service covers general support tasks.

What are the key skills and qualifications needed to thrive as a remote complaints specialist, and why are they important?

To thrive as a Remote Complaints Specialist, you need strong problem-solving abilities, customer service experience, and a high school diploma or higher. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Outstanding written communication, patience, and conflict resolution skills help you stand out in handling customer issues remotely. These competencies ensure efficient resolution of complaints, high customer satisfaction, and effective remote collaboration.

What is a remote complaints job?

Remote Complaints jobs involve handling customer or client complaints from a remote location, typically using phone, email, or chat. Professionals in these roles investigate issues, resolve customer concerns, and ensure satisfaction without being physically present in an office. They often work for companies in industries like retail, telecommunications, finance, or technology. Strong communication skills, problem-solving abilities, and proficiency with digital tools are essential for success in remote complaints positions.

What are the most commonly searched types of Complaints jobs in Virginia?

The most popular types of Complaints jobs in Virginia are:

What are popular job titles related to Remote Complaints jobs in Virginia?

For Remote Complaints jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Complaints jobs in Virginia look for?

The top searched job categories for Remote Complaints jobs in Virginia are:

What cities in Virginia are hiring for Remote Complaints jobs?

Cities in Virginia with the most Remote Complaints job openings:

Remote Complaints jobs near you
Infographic showing various Remote Complaints job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,477 per year, or $28.1 per hour.

Remote Call Center Customer Service Representative

MCI Careers

Virginia Beach, VA • Remote

$12.77 - $14/hr

Full-time

Re-posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat with professionalism.
  • Provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer complaints and issues.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve service delivery.
  • Adhere to company policies and compliance standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High school Diploma/GED
  • Previous experience in customer service or a call center environment.
  • Strong interpersonal and problem-solving skills.
  • Ability to work independently and manage time effectively.
  • Comfortable using multiple software systems simultaneously.
  • High-speed internet and a distraction-free home office setup.
  • Flexibility to work various shifts, including evenings and weekends.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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