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Remote Call Evaluator Jobs in Virginia (NOW HIRING)

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final ...

TEKsystems

Remote Call Center Representative

Norfolk, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final ...

Beacon Talent

Remote Psychiatrist

Lexington, VA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Posted today

Beacon Talent

Remote Psychiatrist

Cumberland, VA · Remote

$150 - $200/hr

The work is primarily diagnostic evaluation and ongoing medication management for an adult ... No inpatient responsibility, no call Qualifications * MD or DO with completion of an ACGME ...

Posted today

Management Sciences for Health

Location Consultants can be remote or on-site based as required by MSH. Instructions for applying ... Economic Evaluation * Equity analysis * Qualitative Evaluation * Supply Chain Financing

Management Sciences for Health

Location Consultants can be remote or on-site based as required by MSH. Instructions for applying ... Disease Surveillance * Monitoring, Evaluation, Research & Learning * Global Health Security

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All JobsCall Evaluator JobsRemote Call Evaluator JobsRemote Call Evaluator Jobs in Virginia

Remote Call Evaluator information

What are the main challenges faced by remote call evaluators and how can they be addressed?

Remote Call Evaluators often face challenges such as maintaining objectivity, managing a high volume of calls, and staying up-to-date with evaluation criteria. To address these, evaluators should follow standardized guidelines, take regular breaks to avoid fatigue, and participate in ongoing training sessions. Consistent communication with supervisors and team members also helps ensure alignment and continuous improvement in evaluation accuracy.

What are the key skills and qualifications needed to thrive as a remote call evaluator, and why are they important?

To thrive as a Remote Call Evaluator, you need strong analytical skills, attention to detail, and familiarity with customer service principles, often supported by experience in call centers or quality assurance. Proficiency with call recording and evaluation software, CRM systems, and sometimes certifications in quality assurance processes is typically required. Excellent listening skills, objectivity, and effective written communication help evaluators provide constructive and unbiased feedback. These skills are essential to ensure consistent customer service quality and to drive performance improvements across remote teams.

What is a remote call evaluator?

A Remote Call Evaluator is a professional who listens to and assesses recorded customer service or sales calls to ensure quality standards are met. They typically work from home and use evaluation criteria provided by their employer to score calls on factors such as professionalism, adherence to scripts, problem-solving, and customer satisfaction. Their feedback helps companies improve their customer service, train agents, and maintain compliance with company policies. This role requires good listening skills, attention to detail, and the ability to provide constructive feedback.

What is the difference between Remote Call Evaluator vs Remote Customer Service Representative?

AspectRemote Call EvaluatorRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in quality assuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome-based, focused on evaluating calls for quality and complianceHome-based, handling customer inquiries and providing support
Employer & Industry UsageUsed by market research firms, quality assurance teams, and call centersUsed by retail, telecom, and service industries for customer support

Remote Call Evaluators primarily assess call quality and compliance, focusing on evaluating recorded calls, while Remote Customer Service Representatives interact directly with customers to resolve issues. Both roles are home-based and require good communication skills, but their core responsibilities differ significantly.

What are popular job titles related to Remote Call Evaluator jobs in Virginia?

For Remote Call Evaluator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Call Evaluator jobs in Virginia look for?

The top searched job categories for Remote Call Evaluator jobs in Virginia are:

What cities in Virginia are hiring for Remote Call Evaluator jobs?

Cities in Virginia with the most Remote Call Evaluator job openings:

Remote Call Evaluator jobs near you

Remote Training Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 16 days ago

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

·         Lead the daily operations of the Training and Quality Assurance team.

·         Develop, implement, and maintain training programs for new hires and existing staff.

·         Design and update training materials, job aids, and instructional resources.

·         Conduct instructor-led, virtual, and self-paced training programs.

·         Establish quality standards and performance evaluation methodologies.

·          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

·         Conduct calibration sessions with operational leadership and quality teams.

·          Analyze quality trends and identify opportunities for coaching and performance improvement.

·         Prepare quality assurance reports, dashboards, and performance analyses.

·         Develop corrective action plans and continuous improvement initiatives.

·         Coordinate with operational leadership to identify training needs and performance gaps.

·          Perform additional duties as assigned

  • Bachelor\'s degree from an accredited institution (Preferred)
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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