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Customer Care Supervisor Jobs (NOW HIRING)

Consociate Health

Customer Care Supervisor

Decatur, IL · On-site

$50K - $58K/yr

The Customer Care Supervisor reports to the Client Services Director. This position is responsible for daily call center operations, ensuring exceptional customer service and the overall success of ...

VRC

Customer Care Supervisor

Hudson, NH · On-site

Customer Care Supervisor - Vital Records Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call ...

WellDyne

Customer Care Supervisor

Lakeland, FL

Shift: Monday to Friday from 10:30am - 7:00pm Summary This is a critical position requiring excellent supervisor and customer interaction skills. Individual is expected to oversee Customer Care ...

WELLDYNE

Customer Care Supervisor

Lakeland, FL · On-site

Shift: Monday to Friday from 10:30am - 7:00pm Summary This is a critical position requiring excellent supervisor and customer interaction skills. Individual is expected to oversee Customer Care ...

Dentaquest

Customer Care Supervisor

Doral, FL

The Customer Service Supervisor performs direct supervision to staff members to ensure individual objectives and training plans as well as corporate service level goals are met. The Supervisor is ...

GEGI LLC

... customer care team more efficient. You will be in charge of overseeing the day-to-day operations of our customer services and work both as a lead support specialist and as a team supervisor. Your ...

Dentaquest

Customer Care Supervisor

Doral, FL · On-site

The Customer Service Supervisor performs direct supervision to staff members to ensure individual objectives and training plans as well as corporate service level goals are met. The Supervisor is ...

GEGI LLC

Customer Care Supervisor

Mountain View, CA · On-site +1

... customer care team more efficient. You will be in charge of overseeing the day-to-day operations of our customer services and work both as a lead support specialist and as a team supervisor. Your ...

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How much do customer care supervisor jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer care supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a Customer Care Supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.

What are some common challenges faced by Customer Care Supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Care Supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.
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Customer Care Supervisor jobs near you
Infographic showing various Customer Care Supervisor job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 23% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Care Supervisor

Consociate Health

Decatur, IL • On-site

$50K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Description
Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.
As part of our Mission to make Healthcare more accessible and affordable for our clients through innovative solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.
POSITION SUMMARY:
The Customer Care Supervisor reports to the Client Services Director. This position is responsible for daily call center operations, ensuring exceptional customer service and the overall success of the department. The Customer Care Supervisor's focus is supervising a team of customer service representatives, optimizing processes, and driving performance to enhance member satisfaction and operational efficiency. The Customer Care Supervisor will collaborate with the Client Services Director to evaluate and improve processes within the department that align with the organization's mission, vision and values.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Supervises Customer Care Team Leads, ensuring they effectively support customer service representatives and delivery high quality customer experiences. You will provide direction, coaching and support to Leads on departmental and individual goals and assisting them with elevated issues.
  • Supervises Customer Care Representatives, Customer Care Support Specialists and Customer Care Correspondence Specialist.
  • Supervises and works with the Customer Care Quality Assurance Auditor and Trainer to review audit results and develop strategies for employee feedback and continued training.
  • Supervises and works with the Customer Care Training Specialist to strategize, develop and execute policies and procedures pertaining to the training program and continuing educational needs of the department. Communicate these changes with the department.
  • Collaborate with other departments to look for opportunities to increase efficiency and support customers.
  • Supervise operational initiatives (i.e. technology enhancements, new product implementation, etc.) as directed by senior management.
  • Evaluates and maintains departmental metrics and KPI's (included inquiry performance standards). Works to drive the performance of the team.
  • Leads and maintains regular department meetings with the assistance of the Team Leads.
  • Ensures monthly reporting for the department is completed timely.
  • Monitor, review and update the department phone system as needed.
  • Monitor and review department email volume.
  • Oversee and support department incentive programs.
  • Addresses human resource issues as needed.
  • Hiring of staff.
  • If necessary, assists with answering telephone inquiries from insured members, employers, providers, etc.,
  • If necessary, assists with answering email inquiries from insured members, employers, providers, etc.
  • Provide resolution to outstanding inquiries and/or issues identified within the Customer Care department.
  • Maintain knowledge of all Summary Plan Benefit manuals of plans administered by Consociate.
  • Establish and communicate goals for Customer Care employees, ensuring alignment with overall company objectives.
  • Conduct regular performance evaluations and provide feedback to staff to promote continuous improvement.
  • Develop work schedules to ensure adequate coverage and efficiency
  • Perform other duties as assigned.
  • Foster a positive work environment and continually assess the Customer Care Department's function and workflow to identify areas for improved efficiency, productivity, service, and/or morale, and subsequently develop appropriate strategies to address these issues.
  • Address and resolve complex or escalated issues that Customer Service Representatives and/or Team Leads cannot resolve.

Experience and Skills
GENERAL EXPECTATIONS:
  • Present a positive image of Consociate at all times.
  • Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer, co-worker, producer or supervisor.
  • Communicate in a clear and concise manner, while also demonstrating receptivity though active listening.
  • Identify and perform work that has not been specifically assigned, as needed.
  • Adhere to established safety standards and utilize proper techniques to avoid work-related injuries.
  • Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
  • Demonstrate a teamwork philosophy by working cooperatively with others inside and outside of the department.
  • Attend required in-service and staff meetings.
  • Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and clients.

SERVICE EXPECTATIONS:
  • Communicate with all people in a prompt and courteous manner. Communicating in a warm and courteous manner, making eye contact when needed and speaking in a tone of voice that matches words.
  • Assist customers, clients and co-workers with all questions.
  • Provide clear, concise, accurate information to customers, clients, and co-workers.
  • Respond to customer and co-worker requests in a timely manner, returning calls, emails and call trackings promptly and keeping them informed of delays.
  • Remain aware of products and services provided by Consociate.
  • Project a positive, professional image when working.
  • Exceed client and customer expectations whenever possible.
  • Take appropriate steps to resolve problems to the client or customer's satisfaction.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:
  • Associate's degree or higher education.
  • Minimum of two years of experience working with the public. Previous insurance billing or customer service background preferred.
  • Microsoft Office or comparable program.
  • Strong interpersonal relations.
  • Previous supervisor experience preferred.

BENEFITS:
  • Paid time off
  • Paid Holidays
  • Medical, Dental and Vision Insurance
  • Basic Group Life, Short Term and Long Term Disability
  • Voluntary Life, Critical Illness and Accident Coverage
  • 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.

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