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Customer Service Lead Jobs (NOW HIRING)

Earth Fare

Customer Service Lead

Asheville, NC

$15 - $21/hr

The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping experience possible.

Serenity Healthcare, LLC

Customer Service Lead

Parker, CO · On-site

$60K/yr

Customer Service Lead Bring your customer service experience to a purpose-driven team. We're not looking for industry-specific experience--we're looking for impactful, service-minded leaders who can ...

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How much do customer service lead jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
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What states have the most Customer Service Lead jobs?

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Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Lead

JSG (Johnson Service Group, Inc.)

Hicksville, NY • On-site

$25 - $30/hr

Other

Posted 28 days ago

Job description

Customer Service Lead

Customer Service Lead Hicksville, NY Pay Rate Range: $25 - $30/hr Please note the team works a 9/80 schedule, working 8 nine hour days, 1 eight hour day and every other Friday off

Job Description

We have an exciting opportunity to join our Customer Service Team! We're looking for a Customer Service Lead to drive our business to the next level and support our mission of delivering the highest quality component products and engineered solutions on time and to customer specifications.

Skills/Qualifications:

  • Excellent decision-making, verbal, and written communication skills.
  • Strong interpersonal and team-building skills.
  • Must have professional and consistent telephone etiquette and diplomacy skills.
  • Proficient in documenting customer interactions clearly and accurately.
  • Ability to de-escalate conflict and deliver appropriate resolutions.
  • Must be able to interact with various departments and levels within the organization, including senior management.
  • Must be goal oriented.
  • Must be able to multi-task, manage time effectively, work under pressure, and meet deadlines.
  • Strong working knowledge of Microsoft Office Suite.
  • Demonstrated ability to resolve complex customer issues and support continuous process improvement.

Education and Experience:

  • Associate degree required; bachelor's degree preferred.
  • Minimum of 4 years of experience working in a customer service environment.
  • Previous experience serving as a lead resource, mentor, or subject matter expert within a customer service team preferred.
  • Inside sales experience preferred.
  • Bilingual (Spanish) a plus.

Responsibilities Include:

  • Act as a subject matter expert for customer service processes, providing support and guidance to the other Customer Service Representative's as needed.
  • Interact with customers to address concerns, answer questions, and provide assistance while maintaining a positive, empathetic, and professional attitude.
  • Track customer correspondence and accurately log key account information and customer data.
  • Ability to learn, navigate, and effectively utilize the company's ERP system (Visual) to access customer information, process orders, track shipments, and support daily customer service activities.
  • Process orders and returns, including order entry, return handling, and shipping status updates.
  • Handle and resolve escalated customer complaints and drive customer satisfaction.
  • Collaborate and coordinate with multiple internal teams to meet customer needs.
  • Continuously expand knowledge of company products and services.
  • Meet or exceed performance targets, such as call volume, response time, and resolution efficiency.
  • Adapt to new technologies, tools, and processes as they are introduced.
  • Participate in ongoing training and development to enhance customer service skills.
  • Contribute to team initiatives focused on improving customer satisfaction and retention.
  • Provide feedback on management on recurring issues, customer concerns, and emerging trends.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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