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Customer Service Lead Jobs (NOW HIRING)

Brenntag

Customer Service Lead

North Liberty, IA

The Customer Service Lead is responsible for entering, maintaining, updating, and processing sales orders from order receipt through shipment. The Customer Service Lead is also responsible for ...

Serenity Healthcare, LLC

Customer Service Lead

Parker, CO · On-site

$60K/yr

Customer Service Lead Bring Your Customer Service Experience to a Purpose-Driven Team. We're not looking for industry-specific experience--we're looking for impactful, service-minded leaders who can ...

Serenity Healthcare, LLC

Customer Service Lead

Denver, CO · On-site

$60K/yr

Customer Service Lead Bring Your Customer Service Experience to a Purpose-Driven Team. We're not looking for industry-specific experience--we're looking for impactful, service-minded leaders who can ...

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How much do customer service lead jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Lead, and why are they important?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

What is a Customer Service Lead?

A Customer Service Lead is a professional responsible for managing and guiding a team of customer service representatives. Their primary duties include supervising daily operations, resolving complex customer issues, coaching team members, and ensuring high levels of customer satisfaction. They often act as a bridge between frontline staff and management to relay feedback and implement process improvements. Customer Service Leads play a critical role in maintaining a positive customer experience and supporting organizational goals.

How does a Customer Service Lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.
More about Customer Service Lead jobs
What cities are hiring for Customer Service Lead jobs? Cities with the most Customer Service Lead job openings:
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What states have the most Customer Service Lead jobs? States with the most job openings for Customer Service Lead jobs include:
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, 38% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.
Customer Service Lead

Customer Service Lead

Perimeter Solutions

Rancho Cucamonga, CA • On-site

Other

Posted 11 days ago

Key responsibilities

  • Coordinate daily customer service activities and partner with Dispatch and Transportation teams to support order execution.

  • Ensure accurate and timely processing of orders, inventory movements, and transportation support.

  • Provide day-to-day guidance and support to customer service staff.

Job description

Customer Service Lead

The Customer Service Lead supports the daily execution of customer service activities to ensure accurate and timely processing of retardant orders and related inventory movements for the Rancho Cucamonga site, off-site tolling facilities, terminals, and airbases.

This role serves as the primary point of coordination for day-to-day customer service operations, providing guidance to customer service staff while managing order intake, prioritization, customer communication, and issue resolution. The Customer Service Lead works closely with the Dispatch Lead and cross-functional teams to align order requirements and delivery timing and to ensure smooth handoffs and uninterrupted service.

The Customer Service Lead is hands-on in execution and ensures all activities are performed accurately, professionally, and in compliance with Perimeter Solutions (PS) controllership standards and Environmental, Safety, and Health (ESH) policies.

Essential duties and responsibilities include:

  • Coordinate daily customer service activities and partner closely with Dispatch and Transportation teams to support order execution.
  • Ensure accurate and timely order processing, inventory movements, and transportation support.
  • Provide day-to-day guidance and support to customer service staff.
  • Serve as a key point of contact for customers, carriers, and internal stakeholders.
  • Monitor operations, resolve routine issues, and escalate risks as needed.
  • Manage shifting priorities with urgency in a fast-paced environment.
  • Support compliance with controllership and ESH standards.
  • Partner cross-functionally to support safe and efficient operations.
  • Perform other duties as assigned.

Preferred qualification, knowledge, skills, and abilities:

  • 1+ years of experience in a manufacturing or industrial environment.
  • 2+ years of customer service experience.
  • Experience with inventory management and ERP systems.
  • Prior customer service leadership experience.
  • Demonstrated ability to coach, develop, and manage employee performance.
  • Experience supporting process improvement initiatives.
  • Strong organizational, analytical, and problem-solving skills.
  • Effective written and verbal communication skills with all levels of the organization.
  • Advanced proficiency in Microsoft Word and Excel.
  • Professional, adaptable team player with a positive attitude.

Apply