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Customer Service Lead Jobs in Ohio (NOW HIRING)

T-Cetra

CUSTOMER SERVICE LEAD

Dublin, OH · On-site

Customer Service Team Lead - Night Shift Location: Dublin, Ohio Full-time, Hourly Department: Operations Reports to: Customer Service Manager Hybrid (combo of in-office and remote) We're constantly ...

Burlington

Customer Service Lead - Part-Time

Dayton, OH · On-site

$13.50/hr

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...

Aramark

Customer Service Lead Coordinator

Groveport, OH · On-site

$22 - $25/hr

The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...

Aramark

Customer Service Lead Coordinator

Groveport, OH

$22 - $25/hr

The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...

Aramark

Customer Service Lead Coordinator

Groveport, OH · On-site

$22 - $25/hr

The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...

PetSmart

Retail Customer Service Lead

Huber Heights, OH

$15 - $18.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Springfield, OH

$14.25 - $17.25/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Huber Heights, OH

$15 - $18.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Middletown, OH

$14.25 - $17.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

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How much do customer service lead jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service lead in Ohio is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
More about Customer Service Lead jobs
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $42,813 per year, or $20.6 per hour.

CUSTOMER SERVICE LEAD

Dublin, OH • On-site

T-Cetra
See more jobs at T-Cetraexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Team Lead - Night Shift
Location: Dublin, Ohio
Full-time, Hourly
Department: Operations
Reports to: Customer Service Manager
Hybrid (combo of in-office and remote)
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today
T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and monitor any new processes and procedures. Including:

  • Monitor phone, activation, email inboxes, and ticket queues
  • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
  • Answer escalated calls from Merchants and Master Agents
  • Analyze customer's needs, troubleshoot technical issues and provide appropriate solution
  • Team Management
  • Responsible to assist in meeting team goal service levels
  • Live monitoring of CSR phone calls
  • Develop and maintain a good relationship with customers, Master Agents and employees
  • Assist in CSR inquires
  • Escalate tickets to IT, Product, UI/UX, Sales, and Product Management
  • Other duties as assigned
Minimum Qualifications:
  • Associate degree or equivalent experience.
  • Ability to multi-task and work under pressure
  • Strong technical and computer skills
  • Ability to work directly with upper management
  • Patient and passionate personality
  • Communication skills
  • Ability to work in a fast-paced environment
  • Professional attitude towards customers and direct reports.
  • Fluency in Spanish a bonus
Why Should You Apply?
  • Paid Time Off
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment

T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.

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