CUSTOMER SERVICE LEAD
Dublin, OH · On-site
Customer Service Team Lead - Night Shift Location: Dublin, Ohio Full-time, Hourly Department: Operations Reports to: Customer Service Manager Hybrid (combo of in-office and remote) We're constantly ...
CUSTOMER SERVICE LEAD
Dublin, OH · On-site
Customer Service Team Lead - Night Shift Location: Dublin, Ohio Full-time, Hourly Department: Operations Reports to: Customer Service Manager Hybrid (combo of in-office and remote) We're constantly ...
Customer Service Lead - Part-Time
Hilliard, OH · On-site
$14/hr
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...
Customer Service Lead - Part-Time
Hilliard, OH · On-site
$14/hr
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...
Customer Service Lead - Part-Time
Hilliard, OH · On-site
$14/hr
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...
Customer Service Lead - Part-Time
Hilliard, OH · On-site
$14/hr
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...
Customer Service Lead - Part-Time
Hilliard, OH · On-site
$14/hr
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...
Customer Service Lead - Part-Time
Hilliard, OH · On-site
$14/hr
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives ...
Customer Service Lead Coordinator
$22 - $25/hr
The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...
Customer Service Lead Coordinator
$22 - $25/hr
The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...
Customer Service Lead Coordinator
Groveport, OH · On-site
$22 - $25/hr
The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...
Customer Service Lead Coordinator
Groveport, OH · On-site
$22 - $25/hr
The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...
Customer Service Lead Coordinator
Groveport, OH · On-site
$22 - $25/hr
The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...
Customer Service Lead Coordinator
Groveport, OH · On-site
$22 - $25/hr
The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff ...
Retail Customer Service Lead
$13.65 - $22.70/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
$13.65 - $22.70/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$13.65 - $22.70/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$13.65 - $22.70/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
Grove City, OH · On-site
$14.50 - $17.75/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
$13.65 - $22.70/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Retail Customer Service Lead
$13.65 - $22.70/hr
Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...
Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists ...
Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists ...
Food Service Lead
Sunbury, OH · On-site
$14.25 - $19.75/hr
The Food Service Lead oversees the preparation and presentation of all food items, ensuring ... Deliver prompt, courteous customer service in accordance with company standards * Accurately ...
Food Service Lead
Sunbury, OH · On-site
$14.25 - $19.75/hr
The Food Service Lead oversees the preparation and presentation of all food items, ensuring ... Deliver prompt, courteous customer service in accordance with company standards * Accurately ...
Food Service Lead
Sunbury, OH · On-site
$14.25 - $19.75/hr
The Food Service Lead oversees the preparation and presentation of all food items, ensuring ... Deliver prompt, courteous customer service in accordance with company standards * Accurately ...
Food Service Lead
Sunbury, OH · On-site
$14.25 - $19.75/hr
The Food Service Lead oversees the preparation and presentation of all food items, ensuring ... Deliver prompt, courteous customer service in accordance with company standards * Accurately ...
Client Service Lead
Columbus, OH · On-site
$70K - $120K/yr
Bring experience as a Client Service Lead or similar role * Own and manage the client service department, ensuring high performance, clarity of roles, and cross-functional collaboration * Identify ...
Client Service Lead
Columbus, OH · On-site
$70K - $120K/yr
Bring experience as a Client Service Lead or similar role * Own and manage the client service department, ensuring high performance, clarity of roles, and cross-functional collaboration * Identify ...
Client Service Lead
Lockbourne, OH · On-site
Resolves issues with orders, delivery dates or service. * Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem ...
Client Service Lead
Lockbourne, OH · On-site
Resolves issues with orders, delivery dates or service. * Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem ...
Customer Service Lead information
See salary details
$9.38 - $12.30
12% of jobs
$14.92 is the 25th percentile. Wages below this are outliers.
$12.30 - $15.23
15% of jobs
$15.23 - $18.16
20% of jobs
The median wage is $18.54 / hr.
$18.16 - $21.09
24% of jobs
$22.02 is the 75th percentile. Wages above this are outliers.
$21.09 - $24.02
12% of jobs
$24.02 - $26.94
5% of jobs
$26.94 - $29.87
4% of jobs
$29.87 - $32.80
2% of jobs
$32.80 - $35.73
2% of jobs
$35.73 - $38.66
1% of jobs
$38.66 - $41.59
2% of jobs
$9
$21
$41
How much do customer service lead jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for customer service lead in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.
More about Customer Service Lead jobs
What cities are hiring for Customer Service Lead jobs?
Cities with the most Customer Service Lead job openings:
What states have the most Customer Service Lead jobs?
States with the most job openings for Customer Service Lead jobs include:
Who are the top companies hiring for Customer Service Lead jobs?
The top 10 employers for Customer Service Lead jobs are:
Other
Medical, Dental, Vision, Life, Retirement, PTO
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Job description
Customer Service Team Lead - Night Shift
Location: Dublin, Ohio
Full-time, Hourly
Department: Operations
Reports to: Customer Service Manager
Hybrid (combo of in-office and remote)
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today
T-CETRA is looking for a Customer Service team Lead. The successful candidate will have the opportunity to provide leadership for day-to-day processes. Design, test, implement and monitor any new processes and procedures. Including:
- Monitor phone, activation, email inboxes, and ticket queues
- Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Answer escalated calls from Merchants and Master Agents
- Analyze customer's needs, troubleshoot technical issues and provide appropriate solution
- Team Management
- Responsible to assist in meeting team goal service levels
- Live monitoring of CSR phone calls
- Develop and maintain a good relationship with customers, Master Agents and employees
- Assist in CSR inquires
- Escalate tickets to IT, Product, UI/UX, Sales, and Product Management
- Other duties as assigned
- Associate degree or equivalent experience.
- Ability to multi-task and work under pressure
- Strong technical and computer skills
- Ability to work directly with upper management
- Patient and passionate personality
- Communication skills
- Ability to work in a fast-paced environment
- Professional attitude towards customers and direct reports.
- Fluency in Spanish a bonus
- Paid Time Off
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
T-CETRA provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, veteran-status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within T-CETRA. To create a safe and positive environment for employees, all applicants must perform a pre-employment drug screen and background check.