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Customer Service Lead Jobs in Minnesota (NOW HIRING)

Canteen One

Customer Service Lead

Minneapolis, MN · On-site

Customer Service Lead Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We ...

Fleet Farm

Customer Service Lead

Mankato, MN · On-site

Customer Service Team Lead Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and ...

Bass Pro Shops

Customer Service Lead- Full Time

Duluth, MN · On-site

$19 - $21.75/hr

Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). * Remains Product "expert" through ongoing product ...

Bass Pro Shops

Customer Service Lead- Full Time

Duluth, MN · On-site

$19 - $21.75/hr

Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). * Remains Product "expert" through ongoing product ...

PetSmart

Retail Customer Service Lead

Plymouth, MN · On-site

$16.25 - $19.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Cottage Grove, MN · On-site

$16.25 - $19.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Rochester, MN

$15.25 - $18.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Plymouth, MN

$16.25 - $19.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Plymouth, MN

$16.25 - $19.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Plymouth, MN · On-site

$15.24 - $25.34/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Rochester, MN

$15.25 - $18.50/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart Careers

Retail Customer Service Lead

Rochester, MN · On-site

$15.24 - $25.34/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

New

PetSmart

Retail Customer Service Lead

Plymouth, MN

$16.25 - $19.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

PetSmart

Retail Customer Service Lead

Cottage Grove, MN · On-site

$16.25 - $19.75/hr

Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture ...

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All JobsCustomer Service Lead JobsCustomer Service Lead Jobs in Minnesota

Customer Service Lead information

See Minnesota salary details

$9

$21

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How much do customer service lead jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service lead in Minnesota is $21.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service lead?

To thrive as a Customer Service Lead, you need strong problem-solving abilities, leadership experience, and a background in customer service, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software, call center systems, and data analysis tools is typically required. Excellent communication, conflict resolution, and team motivation skills help you stand out in this role. These skills are crucial for ensuring high team performance, customer satisfaction, and the effective resolution of complex service issues.

How does a customer service lead typically support and motivate their team during high-volume periods?

A Customer Service Lead plays a crucial role in managing team morale and efficiency, especially during peak times. They provide real-time guidance, help resolve complex customer issues, and may reassign tasks to balance workloads. Regular check-ins, clear communication, and recognition of team achievements help maintain motivation. Leads also ensure their team has access to necessary resources and training to handle increased demand effectively.

What is a customer service lead?

A customer service lead is a supervisory role responsible for overseeing customer service representatives, ensuring quality support, and resolving escalated issues. They often train staff, monitor performance metrics, and use tools like CRM software to improve customer satisfaction.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and a deep understanding of customer relations and organizational objectives.
More about Customer Service Lead jobs
Customer Service Lead jobs near you
Infographic showing various Customer Service Lead job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,106 per year, or $21.2 per hour.

Customer Service Lead

Canteen One

Minneapolis, MN • On-site

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Lead
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let's talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!
Let's talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - North Loop location - 1 block from light rail transit - Free Parking - Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
A fresh approach to great results

The Customer Service Lead helps execute the day-to-day operations of the Customer Service Team to meet/exceed customer expectations. The Customer Service Lead assists with Associate training, handles higher level escalated situations, works on special projects, assists with quality assurance, and performs Sr. Customer Service Representative key responsibilities.
The position assists in phone monitoring in Call Center software for training purposes, daily coverage, and occasional scheduling, and serves as a resource to the team regarding processes and operational information. The position leads by example and keeps up-to-date on systems and industry knowledge.
Must live in the Twin Cities Metropolitan Area with the ability to be in the office at minimum 3 days/week and up to 5 days/week depending on business needs.
Essential Duties & Responsibilities

  • Serves as a resource to the team regarding policies, processes, job duties and operational information
  • Trains new Customer Service Representatives (CSR) and senior CSRs
  • Provides job contribution feedback on team members to the Customer Service management
  • Assists Managers with onboarding new team members
  • Provides ongoing customer service for client locations and associated vendors
  • Reviews escalated issues, and works with vendor for service or issue resolution
  • Conducts follow up calls on escalated service requests or situations
  • Runs reports to review open issues and locate data errors
  • Monitors quality assurance, including daily ticket count checks, and spot checking cases for adherence to processes
  • Supports CS management by assisting in phone monitoring in Call Center software for training purposes, daily coverage, and occasional scheduling challenges
  • Periodically leads projects to insure proper execution
  • Independent projects: ensures essential elements are integrated to meet client needs
Requirements
  • Experience motivating and coaching teams
  • Strong customer service focus
  • Professional composure in high-pressure, time-sensitive environment
  • Strong computer skills, including Microsoft Word and Excel
  • Call center software (i.e. Finesse)
  • One year of JD Edwards or another (ERP system) experience (i.e. SAP, PeopleSoft, and Oracle)
  • Work with Business Objects, or other business reporting tool
Preferences
  • Experience in scheduling and training Associates is strongly preferred
  • Customer service experience in an office setting is strongly preferred
  • Previous Lead experience is strongly preferred
Education & Experience
  • High school degree required; Associate's degree preferred
  • Without an Associate's degree, one year of business experience in a customer service environment, or equivalent time spent in a business setting requiring heavy customer service, computer and phone work is required. With an Associate's degree, six months of customer service experience is required.
If you find our company intriguing and the position sounds like a great fit ... what are you waiting for? Click Apply Now!Achieving Leadership Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Keyword Search: CSR, Customer Service Representative

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